time icon 7 min read update icon Sept. 20, 2019
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This well-reputed company with great customer service and top financial strength offers Standard auto insurance coverage and helpful add-ons.

GEICO is the second largest auto insurance company in the country. It is well-reputed for its commitment to its customers and superior financial strength. The company was established during the Great Depression and has continued to grow and flourish. GEICO is a fully-owned subsidiary of Berkshire Hathaway. The company offers extensive learning materials for consumer education and great online policy management. In addition to the Standard coverage, some policies are geared towards senior adults, like the guaranteed coverage and multiple payment options.

Grandfolk Scoring
Premium 9/10
Deductible 9/10
Customer service 7/10
Customer satisfaction 7/10
Policy options 8/10
Additional benefits 7/10
Financial strength of insurer 10/10
Discounts 8/10
Payments 9/10
Digital interface 10/10
Annual cost of coverage
Varies with personal factors
Annual deductible to be met
Depends on policy selected
Customer service
Customer responsiveness
Somewhat responsive
Customer satisfaction
Satisfaction with insurance
Policy options
Auto insurance policy types
Above average policy options
Additional benefits
Benefits and add-ons types
Average benefit/add-on options
Financial strength of insurer
Claim pay ability
Top rated – A.M. Best
Discount types
Average range
Payments methods
Above average options
Digital interface
Digital interface accesibility
Well above average accessibility
Age Score:
50-64 Years
65-74 Years
75-84 Years

GEICO has some benefits geared towards seniors, but interacting with the company may make it less friendly with advancing age. The Prime Time contract is an important asset for seniors and offers guaranteed renewal when a few conditions are met. The GEICO website is beautiful and informative, and the mobile smartphone app is fully-functional. Seniors can choose between a range of billing methods and payment options. It does not cost extra to get bills sent through the regular mail instead of online. Also, the phone services are either staffed with an associate or available through the company’s chat.

Health Score:
Poor Health
Fair Health
Good Health
Great Health

Advancing health conditions may make it difficult for some seniors to drive safely and, to maintain this auto insurance coverage, you must have a valid driver’s license. Seniors may take GEICO’s Prime Time contract which guarantees automatic renewal as long as the driver meets a few conditions. Equipment used by disabled drivers or passengers may not be covered. As seniors have less use for their cars, the insurance is of less value to them, except in the case of back-up drivers.


  • Although there is no specific senior driver discount, Progressive has a robust selection of discounts, many of which may benefit senior drivers. For example, the Continuous Coverage discount may benefit seniors who have maintained consistent auto insurance with no lapses in coverage.
  • Progressive offers many tools to help you get the most out of your policy, including the famous Name Your Price tool and the Coverage Checker. Name Your Price may be especially helpful if you are on a fixed budget and only have a specific amount to spend on insurance. Combined with the Coverage Checker, you will have an idea of the areas in which you may need more or less coverage.  
  • Pet Injury coverage is included in Collision insurance so, if your pet is injured in an accident, you will have some help with the vet bills.
  • In addition to standard cars and trucks, you can cover many other types of vehicles, including classic cars and recreation vehicles.
  • The Snapshot device tracks your real driving habits and gives discounts to good drivers.


  • There are no policies or discounts are specifically geared towards seniors, though many of the general options may still be applicable. Most other auto insurers offer Mature Driver or Defensive Driving discounts. 
  • The Snapshot device doesn’t just reward good drivers; it penalizes unsafe drivers. Depending on your driving behavior, your rates may increase when you use this feature to monitor your habits.
  • Progressive has low scores for its customer service and customer satisfaction compared to other insurers in the industry.   
  • Progressive’s website does not offer as much consumer education as other auto insurance websites. Although the process is fairly straightforward, anyone who is new to buying car insurance online will not be supported with additional resources.

Bottom Line:

Progressive offers Standard auto insurance coverage with a built-in price comparison tool. Customer satisfaction ratings are average or lower-than-average for an auto insurance company, and there are more complaints about Progressive than other insurers. Progressive offers smart tools to get the most of out of your insurance coverage. You can easily work within your budget and compare rates among insurers. In 2009, Progressive won the “Voice of the Customer Awards” by Forrester Research for its work to improve customer service. Progressive offers a seamless experience, solid coverage and smart tools to manage your policy. However, there are no senior-specific discounts or promotions. However, since you can easily compare rates and stack multiple discounts, you can still get the coverage you need. Popular policies like Gap coverage and Accident Forgiveness are available. Progressive may be good for you if you want to get the most coverage for your money.

Frequently Asked Questions:

How do I pay for my policy? You may pay for your policy online, over the phone, with an automatic payment plan or through the regular mail. You can pay with a credit card, PayPal, online check, personal check or money order or an Electronic Funds Transfer (EFT) from your checking account. 

How can I make changes to my policy? You can make changes to your policy online or over the phone. The website offers great policy management tools if you choose to use it. You can manage some components of your policy on the mobile smartphone app. Policy changes may impact the price you pay. 

How do I make a claim?  You can report a claim online or over the phone. You can track your claim online or on the mobile smartphone app. Progressive offers one-stop service shops around the country where you can drop off your car for adjustment and repair, and pick up a rental for your convenience. 

More Information:

Note: All programs, policies, and services may not be available in all states or to all drivers. Please carefully read all policy information for details and talk to a representative to see if you are eligible. 

Product Details 

Overview: GEICO offers Standard auto insurance policies nationwide with an emphasis on great coverage, low prices and outstanding service. 

Package Details:  GEICO offers Standard auto insurance policies with additional options to allow you to customize your coverage. Some of the following benefits make GEICO stand out from its competitors:

Prime Time discount: Seniors are guaranteed renewal when they meet certain qualifications. 

Fast quote and quote-storage: Complete a quote in about 15 minutes and store the quote for up to 90 days. 
Discounts including Prime Time for Seniors, retired government/military discount and membership/employment discount

Family Pricing: Get discounts when you move your children from your policy onto their own. 

Accident Forgiveness program: If you qualify for the program, your premium will not increase after your first at-fault accident. 

Windshield and Glass coverage: Glass is usually covered by the Comprehensive policy and, if you get a chip or crack repaired, your deductible may be waived. 

Kate the Virtual Assistant: Kate is available on the iPhone and Android apps. Ask her about coverage or billing, and she will find the answer.

Add-on Services:
Auto Repair Xpress: Meet and talk with your claim adjuster at one of GEICO’s preferred service centers. Pick up a rental car and return it when your vehicle’s repairs are complete.

Rental Reimbursement: Coverage which helps pay for a rental car until your car is out of the shop or coverage runs out, whichever comes first. 

Ridesharing Insurance: Additional coverage to protect you when you drive for ridesharing companies like Uber or Lyft.  

Additional Company Details

Contract Details: 

Payment policies: You can pay for your 6-month term in full or in installments (2, 3, 4, 5, or 6 installments). Installment fees are added when you do not pay in full. Through the website, you can make one-time payments or set up automatic payments. Otherwise, you can pay through the mobile smartphone app, over the phone or through the mail by check or money order. 

Late payment: You may be able to postpone a payment or make a late payment, but only if your policy has not been canceled due to nonpayment and if you meet other requirements. 

Cancellation procedure: Call the toll-free line and speak with an agent or navigate through the Interactive Voice Response program.

Warranty: None

Accreditations: GEICO is not accredited with the Better Business Bureau. However, GEICO has a “B” rating from the BBB website because of its failure to respond to or resolve several complaints from consumers.

Company Details:

Founded in 1936 by Leo and Lillian Goodwin, GEICO was originally targeted at U.S. government employees and military personnel. In fact, the acronym stands for Government Employees Insurance Company. The company’s Depression-Era roots certainly informed its guiding principles of ingenuity, perseverance, innovation, resilience and hard, honest work. In 1996, GEICO became a fully owned subsidiary of Warren Buffet’s Berkshire Hathaway and has continued to grow since. In the late 1990s and 2000s, GEICO’s famous gecko and caveman marketing campaigns delighted consumers around the country. Now, over 15 million policies have been written, and drivers are covered in all 50 states and Washington, DC. GEICO continues to focus on providing excellent coverage, low prices, and outstanding service. The company has been recognized for its marketing campaigns, contributions to local economies, superior financial strength and high performance.


One GEICO Plaza
Washington, D.C. 20076
Tel: 800-841-3000 or 800-207-7847
Emergency Roadside Service: 800-424-3426
Military: 800-MILITARY / 800-645-4827
Find a local agent: 
Online chat:

Jennifer Brooks - Senior Advisor

Jennifer is senior researcher with Grandfolk® providing in-depth product and service reviews to empower senior buying decisions.