Chem-Dry Carpet

time icon 5 min read update icon Sept. 20, 2019
11 Ratings - Write Review
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Chem-Dry’s mission is to help people live healthier lives by offering a unique and innovative cleaning service.  

The Chem-Dry company was founded on the idea of creating a healthier, more effective way to clean, by means of less toxic cleaners and products. The company developed The Natural®, a green-certified, safe and non-toxic cleaning solution. Chem-Dry also developed a unique hot carbonated extraction cleaning system. This innovative cleaning system serves as the company’s foundation of delivering a supreme carpet cleaning experience. 

After more than 30 years, Entrepreneur Magazine has ranked Chem-Dry as the “superior” carpet cleaning company in the United States. Furthermore, the company has more service locations than any other professional cleaning company in the U.S.

Grandfolk Scoring
Services provided 8/10
Well established? 10/10
24-Hour emergency 10/10
Scheduling window 10/10
Online quote 10/10
Free quotes 10/10
Eco-friendly 10/10
Cost 8/10
Warranty 7/10
Ease 10/10
Services provided
What services are offered by the company?
Carpet cleaning, furniture cleaning, and more
Well established?
How long has the company been in business?
Chem-Dry has been in the cleaning business for more than 30 years.
24-Hour emergency
Does the company offer a 24-hour emergency service?
Scheduling window
When scheduling an appointment, what is the scheduling appointment window?
The scheduling appointment window is two hours.
Online quote
Can a customer receive an online quote?
Free quotes
Does the company offer free quotes?
Yes, all quotes are free with no obligation.
Does the company use eco-friendly products to complete the job?
Yes, Chem-Dry uses green products.
Fee for service
Depends on the service required
How easy to return or replace?
Call the company if you are not satisfied
How easy to install or put to use?
Very easy; professionals handle the cleaning
Age Score:
50-64 Years
65-74 Years
75-84 Years

Chem-Dry offers a convenient and unique cleaning process, but its rates may be more expensive than other competitive carpet cleaning services. This finding is unfortunate and problematic, considering most consumers are frugal and constantly in search of avenues to save money when possible. Since so many less-expensive options are available, you may find it more feasible to consider another cleaning company that has rates more appealing to your budget. When choosing a cleaning company, you should consider the base rate in addition to any additional costs that may be added during the process.

Health Score:
Poor Health
Fair Health
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Great Health

Studies show that seniors spend 90% of their time indoors. If you are a senior who is experiencing a declining health condition, the percentage of your time spent indoors is probably increasing. If you are spending more of your time indoors, you should be assured in knowing that your home is healthy and free of allergens and bacteria. Chem-Dry’s proprietary hot carbonated extraction cleaning process cleans like no other, due to its ability to penetrate deep into the fibers and remove more than 95% of common household allergens. When sanitizer is added, nearly 90% of the airborne bacteria is removed during the cleaning process.

Chem-Dry has built its brand on the foundation of putting its customers’ health first. Its innovative actions set this company apart from others in the industry. Through hard work and pioneering practices, Chem-Dry was able to develop a groundbreaking carbonated cleaning process that not only cleans thoroughly, but is also safe and non-abrasive. The use of natural cleaning products decreases the likelihood that customer’s allergies will be aggravated. Additionally, mucus membranes will not be irritated, and there is no risk posed to anyone, including seniors, children or pets.


  • Chem-Dry uses 80% less water than typical steam cleaning. This process allows carpets to dry in hours instead of days.
  • Chem-Dry’s unique hot carbonated extraction system offers a deeper, faster-drying, healthier carpet cleaning experience.
  • Chem-Dry is the world’s largest and leading upholstery and carpet cleaner.
  • Chem-Dry is dedicated to raising money for breast cancer programs through its support of The National Breast Cancer Foundation. 
  • Chem-Dry removes 98% allergens and 89% of airborne bacteria from carpets, upholstery and air.


  • Some online complaints state that the company was overly aggressive with emails once its services were sought.
  • Unlike its competitors, Chem-Dry does not offer certain other services, such as cleaning services for hardwood floors, air ducts and vents.
  • When services are compared, Chem-Dry’s rates are significantly more expensive than its competitors.’

Bottom Line:

Since 1977, Chem-Dry has been dedicated to helping families by providing a cleaning technique that is unparalleled in the industry. The company now has over 4,000 locations worldwide, including in locations in the United States, Australia, Canada, Ireland, Japan, Denmark, the Netherlands, Serbia, Slovenia, Thailand, Portugal, New Zealand, and the United Kingdom, making it the leading carpet cleaning company in the world.

Entrepreneur Magazine has ranked Chem-Dry as the world’s leading upholstery and carpet cleaner for 25 years in a row (it holds the #1 in its category). Franchise Direct named Chem-Dry one of the top 100 global franchises. If you are in the market for a sound carpet cleaner you can trust, Chem-Dry should definitely be on your list. The company provides a safe and healthy cleaning process that will give you the peace of mind of having a thoroughly clean home. Although Chem-Dry’s rates may be more expensive than rates of other companies in the industry, its mission to provide exceptional customer service and a safer cleaning process may be worth the additional costs.   

Frequently Asked Questions:

What method is used for carpet cleaning?
Chem-Dry’s method uses a hot carbonated extraction carpet cleaning method. This process uses the power of carbonation to extract dirt, dust and dander from your carpets, providing a longer-lasting and deeper clean. The carbonated cleaning solution requires the use of minimal moisture to complete the cleaning process. A great benefit is that this method causes the carpets to dry within an hour or two.

Is the work guaranteed?
If you are not satisfied with the service provided (based on realistic expectations) the company will gladly come back to meet your satisfaction needs. Simply contact the service location that performed your original cleaning to discuss any concerns.

What services are provided?
Chem-Dry offers a wide variety of cleaning services, including carpet cleaning, furniture cleaning, area and oriental rug cleaning, pet urine and odor removal, specialty stain removal, tile and stone cleaning, granite countertop renewal and leather cleaning restoration services.

More Information:

Product Details

Overview: Chem-Dry is the world's leading carpet cleaner, offering a wide range of cleaning services completed using a unique carbonated process. 

Package Details:  N/A

Optional Accessories or Add-on Services: N/A

Additional Company Details: N/A

Contract Details: N/A

Warranty: N/A 

Accreditations:  Chem-Dry does not have an accredited business profile with the Better Business Bureau; however, the company maintains a rating of A+. 

Company Details:  Chem-Dry was established in 1977. More than 30 years later, the company has been ranked as the #1 carpet cleaning company in the world. Chem-Dry has over 4,000 locations worldwide today. 


1530 North 1000 West
Logan, UT 84321
Tel. (800) 426.243.6379


T. Mashae Pearson - Senior Advisor

Shae is senior researcher with Grandfolk® providing in-depth product and service reviews to empower senior buying decisions.