COIT

COIT is known as one of the industry’s oldest and most trusted carpet cleaning companies.

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9.1
Grand Score
8
User Score
9.1
Grand Score
8
User Score
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For over 65 years, COIT has provided cleaning and restoration services to the public. Furthermore, the impeccable services provided by this company are not limited to carpet cleaning. COIT also provides drapery and upholstery cleaning, tile and grout cleaning, air duct cleaning and 24-hour restoration services. The company has hundreds of locations spread throughout the U.S., Canada and Thailand. COIT’s solid reputation offers customers assurance in knowing that they have chosen a reliable company to complete the job with ease and simplicity.

Grandfolk Scoring
Services provided 10/10
Well established? 8/10
24-Hour emergency 10/10
Scheduling window 1/10
Online quote 7/10
Free quotes 10/10
Eco-friendly 10/10
Cost 8/10
Warranty 10/10
Ease 10/10
Services provided
What services are offered by the company?
Carpet cleaning, upholstery cleaning, and more
Well established?
How long has the company been in business?
COIT has been in the cleaning business for more than 65 years.
24-Hour emergency
Does the company offer a 24-hour emergency service?
Yes
Scheduling window
When scheduling an appointment, what is the scheduling appointment window?
None
Online quote
Can a customer receive an online quote?
No, but customers can call to receive a cost estimate over the phone.
Free quotes
Does the company offer free quotes?
Yes, all quotes are free with no obligation.
Eco-friendly
Does the company use eco-friendly products to complete the job?
Yes, the company uses eco- friendly products.
Cost
Fee for service
Depends on the service required
Warranty
How easy to return or replace?
COIT offers a money-back guarantee
Ease
How easy to install or put to use?
Very easy; professionals handle the cleaning
Age Score:
10
50-64 Years
10
65-74 Years
10
75-84 Years
10
85-Older

As you advance in age, you may find that regular, day-to-day cleaning tasks become more difficult to complete. If you have cognitive issues, you may become easily overwhelmed with the maneuvering of vacuums and carpet cleaning machines. COIT comes to the rescue by offering an array of services coupled with a customer satisfaction guarantee to put you at ease. If for any reason you are not satisfied with the final cleaning result, you may find comfort in knowing that the company will stand firmly behind its work.

Unsatisfied customers can receive either a re-clean or a refund of all costs. In the unfortunate event that something is damaged in your home during the cleaning, COIT will pay to repair the damages. COIT’s initiative to provide customer service at this level sets this company apart from its competitors.

Health Score:
10
Poor Health
10
Fair Health
10
Good Health
10
Great Health

Professional cleaning services by COIT can be favorable to a senior with an advancing health condition. The Environmental Protection Agency reports that dirty carpets and upholstery can retain remnants of air pollutants, pet dander, allergens and everyday dirt and dust. Moreover, dangerous airborne gases can adhere to upholstery and/or be trapped within a carpet, causing tainted air in a home. Dangerous gases can exacerbate a declining health condition you may be facing.

Additionally, COIT has certified technicians specially trained to remove harmful contaminants from vents and air ducts. For over 60 years, COIT’s professional cleaning services have improved the air quality of homes by killing bacteria, removing pollutants and ridding carpet and upholstery of dirt, dander and dust.

Pros:

  • Technicians use a powerful truck-mounted system to remove stains, spots and contaminants. This system is reportedly the most advanced in the industry.
  • COIT offers a free written in-home estimate. Oftentimes, an in-home estimate is more accurate than an online quote. 
  • COIT has over 65 years experience in the carpet cleaning industry. 
  • COIT offers a 24-hour restoration service. 
  • Customers can sign up to receive monthly newsletters and coupons through the company website. 
  • The company offers a 100% satisfaction guarantee with all its services. 

Cons:

  • Some customers have complained that appointments were made, but technicians never arrived or called to reschedule. 
  • Some customers have complained that quoted rates were increased when the technicians arrived. 
  • Claims have been made that some technicians were unpleasant and rude when they arrived to cleaning appointments. 
  • Some customers have reported that technicians were aggressive and forceful with their upsell techniques. 

Bottom Line:

COIT has provided deep-cleaning services for communities for over 60 years. Its professional carpet cleaning service has provided relief to many consumers by going above and beyond to meet their individual cleaning needs. COIT shines as a reliable company because of its strong customer satisfaction guarantee and established presence in the community. 

In 2017, COIT Cleaning and Restoration was awarded the Spectrum Award for Excellence for Customer Service. 

Over the years, COIT has worked consistently to foster customer satisfaction. COIT is undeniably a reliable company that offers a wide range of restorative and cleaning options, including carpets, tile, upholstery, air ducts and much more. If a company with a solid reliable reputation is what you seek, COIT is definitely worth considering. 

Frequently Asked Questions:

What method of carpet cleaning do you use?
COIT’s Cleaning and Restoration utilizes a truck-mounted steam cleaner. The carpet cleaning process includes a pressurized cleaning technique that not only removes surface stains but also uses a suction feature that cleans hidden bacteria, allergens and invisible dust mites that may have collected over time. By using powerful technology such as a non-toxic emulsifier, the company is able to offer a deeper clean if required. Finally, deodorizers are applied to give added freshness. 


Is the work guaranteed?
COIT guarantees all work performed. If you find that you are not completely satisfied with the initial cleaning, the company will offer to re-clean the area. If the re-clean is not to your satisfaction, COIT will refund what was paid for the services. If it is found that COIT has damaged your property during the cleaning process, the company will repair the damage at no expense to you. If it is found that the item cannot be repaired, COIT will credit you with a cash value amount to go towards a replacement item. 


What services are provided?
COIT provides a wide variety of services including carpet cleaning, upholstery cleaning, air duct cleaning, area rug cleaning, blind and drapery cleaning, natural stone care, water damage restoration cleaning, tile and grout cleaning, wood floor care and custom window treatments. 

More Information:

Product Details


Overview:  COIT is one the largest carpet cleaning companies in the United States. It is also one of the largest providers of upholstery cleaning and drapery cleaning. 

Package Details:  N/A


Optional Accessories or Add-on Services: N/A

Additional Company Details

Contract Details: N/A


Warranty: N/A 


Accreditations:  COIT Cleaning and Restoration does not have an accredited business profile with the Better Business Bureau; however, it maintains an A+ rating. 


Company Details:  COIT began offering cleaning services in 1950 as a small dry cleaner. The company’s franchises have grown to include locations in the United States, Canada and Thailand. Each year, COIT services more than 500,000 customers.  

Contact

COIT Services, Inc
897 Hinckley Road
Burlingame, CA 94010
Tel. 650-697-6190
Website: www.coit.com 
 

 

T. Mashae Pearson - Senior Advisor

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