Stanley Steemer

Stanley Steemer is known as an industry leader committed to delivering the best carpet cleaning and floor cleaning services.

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9.6
Grand Score
8
User Score
9.6
Grand Score
8
User Score
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For over 70 years, Stanley Steemer has provided cleaning and restoration services. Based out of Columbus, Ohio, the company has grown significantly from the one-man company it began as many years ago. Today, Stanley Steemer operates in nearly 300 franchise and corporate locations across the U.S. The company offers many services, including carpet cleaning, hardwood floor care, upholstery cleaning and tile and grout cleaning, to name a few. Stanley Steemer has always been committed to exceeding each customer’s expectations by providing an array of services that can be customized to meet your needs.

Grandfolk Scoring
Services provided 10/10
Well established? 10/10
24-Hour emergency 10/10
Scheduling window 8/10
Online quote 10/10
Free quotes 10/10
Eco-friendly 10/10
Cost 8/10
Warranty 6/10
Ease 10/10
Services provided
What services are offered by the company?
Carpet cleaning, furniture cleaning, and more
Well established?
How long has the company been in business?
Stanley Steemer has been in business for nearly 70 years.
24-Hour emergency
Does the company offer a 24-hour emergency service?
Yes, Stanley Steemer offers a 24-hour water restoration service.
Scheduling window
When scheduling an appointment, what is the scheduling appointment window?
Appointments are scheduled within a three-hour window.
Online quote
Can a customer receive an online quote?
Yes, a customer can receive an online quote and schedule an appointment online
Free quotes
Does the company offer free quotes?
Yes, all quotes are free with no obligation.
Eco-friendly
Does the company use eco-friendly products to complete the job?
Yes, Stanley Steemer uses green products.
Cost
Fee for service
Depends on the service required
Warranty
How easy to return or replace?
Call the company within ten days if you are not satisfied
Ease
How easy to install or put to use?
Very easy; professionals handle the cleaning
Age Score:
10
50-64 Years
10
65-74 Years
10
75-84 Years
10
85-Older

Stanley Steemer’s goal to gain your satisfaction does not end once the appointment is scheduled. After scheduling an appointment, you will immediately receive a call from a Stanley Steemer representative confirming and verifying the details of your upcoming appointment. After the appointment, you can expect a follow-up call inquiring about the quality of the services you received. During this call, you will have the opportunity to provide comments and suggestions that may help the company improve its services in the future. Stanley Steemer’s customer-focused practices ensure that it can continue to deliver amazing customer experiences.

Health Score:
10
Poor Health
10
Fair Health
10
Good Health
10
Great Health

Allergens can become embedded in carpet and upholstery. Unfortunately, these pests can trigger negative health effects for you in your home. Stanley Steemer boasts the ability to remove an average of 94% of common household allergens from your home. Furthermore, the company was the first professional cleaning company to receive the Asthma & Allergy Friendly™ certification from the Asthma and Allergy Foundation of America. By allowing a reliable and trusted company such as Stanley Steemer to rid your home of allergens and other dangers, you can be assured that your home will be left in a safer and healthier state.

Pros:

  • Stanley Steemer advertises a 24-hour emergency water extraction service.
  • The company manufactures its own equipment to guarantee superior results.
  • Stanley Steemer’s technicians are trained in specific cleaning techniques by certified instructors.
  • Unlike other companies, Stanley Steemer can provide same-day service to most locations.
  • The company serves over 95% of the country, including Hawaii and Alaska.
  • Stanley Steemer is the first professional cleaning service to be certified Asthma & Allergy Friendly™.

Cons:

  • After your carpet has been cleaned by Stanley Steemer, it may take anywhere from eight to 24 hours to dry completely. This time range is noticeably higher than its competitors. 
  • The company does not offer a 100% satisfaction guarantee with all of its services. 
  • Stanley Steemer doesn't offer services that many of its competitors offer, such as color restoration and curtain cleaning.
  • Stanley Steemer provides a three-hour scheduling window to its customers when scheduling an appointment. This three-hour window is longer than scheduling windows offered by many other companies.

Bottom Line:

Stanley Steemer has been a leader in the carpet cleaning industry since it opened in 1947 as a small family business. Today, the company is still family-owned, and is operated by a third generation. Through the years, the company has kept its customers as its primary focus by always searching for innovative ways to complete its cleaning services. 

In 2014, Stanley Steemer announced that it was the first carpet cleaning service to achieve the goals set by the Asthma and Allergy Foundation of America. The company has received many certifications, including the Asthma & Allergy Friendly™ certification standard for professional carpet cleaning. 

It’s no accident that 70 years after opening its doors, Stanley Steemer operates as the biggest carpet cleaning company in the nation. Its impeccable customer service helps the company to remain a familiar sight in neighborhoods across the country. In addition to providing exceptional customer service, the company continues to provide a quality product to its customers. This ensures its position as a leader in the industry.  

Frequently Asked Questions:

What method is used for carpet cleaning?

Stanley Steemer technicians use truck-mounted machines. The machines spray a cleaning solution at a high pressure, while also extracting dirt, dander and dust that may lie beneath the surface. Stanley Steemer’s method is often preferred over other techniques because the water mixed with the cleaning solution does not stand stagnant beneath carpet surface. When water stays stagnant under the carpet for too long, mildew, mold and odors may result. 

Furthermore, since steam cleaning mandates that the water temperature be at least 212 degrees Fahrenheit, this method can effectively rid your home of mold, mildew spores, and other allergens.


Is the work guaranteed?

If for any reason you are not fully satisfied with the work performed, simply contact Stanley Steemer within ten days of the cleaning. A company representative will be happy to discuss your concerns.


What services are provided?

Stanley Steemer provides an array of services, including carpet cleaning, furniture cleaning, tile and grout cleaning, natural stone cleaning, hardwood cleaning, air duct cleaning, area rug cleaning, oriental and fine area rug cleaning, auto, boat and RV cleaning and water damage services.

It also provides additional services, such as air duct cleaning and fire, smoke, mold and water damage restoration. Stanley Steemer has a number of specialty cleaning products for sale on its website. 

More Information:

Product Details


Overview:  For over 70 years, Stanley Steemer has provided cleaning and restoration services to its customers. 

Package Details:  N/A


Optional Accessories or Add-on Services: N/A

Additional Company Details


Contract Details: N/A


Warranty: N/A 


Accreditations: Stanley Steemer has an accredited business profile with the Better Business Bureau. The company maintains an A+ rating. 

Company Details: Stanley Steemer has been in the carpet cleaning business since 1947. The company was founded by Jack A. Bates when he was moved to invest nearly $2,500 into a home-based carpet cleaning company. The initial investment set the foundation of a successful and stable company. In 2016, the company reported a net income of $14 million. 
 

Contact

Stanley Steemer
5800 Innovation Drive
Dublin, OH 43016
Tel: 800-783-3637
Website: www.stanleysteemer.com 

 

T. Mashae Pearson - Senior Advisor

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