USA Clean Master

USA Clean Master offers a variety of carpet cleaning services catered to fit any budget or need. 

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9.5
Grand Score
8
User Score
9.5
Grand Score
8
User Score
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USA Clean Master was established in 2005 and advertises the very best in cleaning services. The company provides carpet, rug and upholstery cleaning in addition to air duct cleaning and so much more. Its cleaning philosophy is to extend the services further than the appearance of cleanliness by authentically working to restore and promote a healthier living environment. The technicians are trained and knowledgeable, and are thus able to provide the best techniques in the industry by using the most up-to-date equipment to get the jobs done. Additionally, customers have the convenience of scheduling appointments seven days a week. 

Grandfolk Scoring
Services provided 10/10
Well established? 8/10
24-Hour emergency 10/10
Scheduling window 10/10
Online quote 7/10
Free quotes 10/10
Eco-friendly 10/10
Cost 8/10
Warranty 8/10
Ease 10/10
Services provided
What services are offered by the company?
Carpet cleaning, mattress cleaning, pet stain removal, and more
Well established?
How long has the company been in business?
USA Clean Master has been in the business for more than ten years.
24-Hour emergency
Does the company offer a 24-hour emergency service?
Yes, USA Clean Master provides emergency restoration and cleaning services for water, fire and mold. Services are available 24/7.
Scheduling window
When scheduling an appointment, what is the scheduling appointment window?
The scheduling window for appointments is two hours.
Online quote
Can a customer receive an online quote?
No, but customers can submit a request for a quote online or call for a quote.
Free quotes
Does the company offer free quotes?
Yes, all quotes are free with no obligation.
Eco-friendly
Does the company use eco-friendly products to complete the job?
Yes
Cost
Fee for service
Depends on the service required
Warranty
How easy to return or replace?
Services are guaranteed
Ease
How easy to install or put to use?
Very easy; professionals handle the cleaning
Age Score:
10
50-64 Years
10
65-74 Years
10
75-84 Years
10
85-Older

When compared to other companies, USA Clean Master offers fair and reasonable pricing options. Furthermore, if you receive a quote elsewhere, USA Clean Master will work hard to customize a plan designed to meet or beat its competitor’s pricing. USA Clean Master also provides a membership option. If you opt to become a member, you will receive offers, discounts, and coupons intended to help you save more money. These discounts and savings are not available to non-members.

Once you become a member, the company will provide you with added benefits such as reminders to schedule your next visit, a 10% discount on orders, and personalized deals and packages catered to your needs. If you are on a fixed income, utilizing these types of discounts could mean having more funds available to meet other financial obligations.

Health Score:
10
Poor Health
10
Fair Health
10
Good Health
10
Great Health

Maintaining a clean home may become a difficult task to complete as you grow older. This task could become exacerbated if you have an advancing health condition that leads to limited mobility. USA Clean Master stands out from its competitors because its services are not limited to floors and carpets. From dryer vent cleaning to pressure cleaning, USA Clean Master can complete the job. The company offers services as complex as gutter cleaning and chimney cleaning to services as simple as house cleaning (including but not limited to dishes and dusting). USA Clean Master can serve as a ‘one stop shop’ for all the cleaning and household services you may need.

Pros:

  • USA Clean Master offers professional carpet cleaning with pet-friendly and child-safe eco-friendly detergents and deodorizers.
  • USA Clean Master can clean anything in your home or office, from furniture to flooring.
  • Technicians undergo full background checks during their application process.
  • USA Clean Master offers a USA Clean Master Membership that includes instant discounts, deals and packages.
  • USA Clean Master offers very competitive pricing in regard to its cleaning services.

Cons:

  • Some online complaints state that the company was overly aggressive with emails and phone calls once a quote was received. 
  • Some complaints state that appointments were rescheduled due to overbooking.
  • Some people have complained that prices were increased during the appointment, with the total sometimes reaching three times the price that was originally quoted. 
  • Some complaints state that technicians were late to appointments, sometimes by up to six hours. 
     

Bottom Line:

USA Clean Master offers a variety of services at impressive and competitive rates. With only ten years of experience in the cleaning industry, the company continues to grow due to its wide range of personalized services and low prices. The website Top Ten Reviews awarded USA Clean Master the Bronze Award for exceptional service.  

USA Clean Master has succeeded in creating thousands of happy, satisfied clients, however, its low rating with the Better Business Bureau does raise genuine concerns. For this reason, you should proceed with caution. Overall, the company is worth considering due to its competitive rates, membership option and wide range of services. 

Frequently Asked Questions:

What method is used for carpet cleaning?
The hot water extraction method is used for the carpet cleaning process. This method calls for the hot water extraction machine to spray hot water while simultaneously drawing out the dirt from carpets. This process removes any soil and leaves no lingering residue. 


Is the work guaranteed?
The services are guaranteed. If you are not satisfied with the services provided, the company will happily return to try again to gain your satisfaction.


What services are provided?
USA Clean Master offers carpet cleaning, mattress cleaning, pet stain and odor removal, air duct cleaning, tile and grout cleaning, water and fire damage services, rug cleaning, mold remediation and cleaning of upholstery and hardwood floors. 

More Information:

Product Details


Overview:  The USA Clean Master portfolio includes home cleaning services, rug cleaning, upholstery cleaning, water damage restoration, tile and grout cleaning and much more.

Package Details:  N/A


Optional Accessories or Add-on Services: N/A

Additional Company Details: N/A

Contract Details: N/A


Warranty: N/A 


Accreditations: USA Clean Master does not have an accredited business profile with the Better Business Bureau. However, the company does have two ratings: a C+ and an F. 


Company Details:  USA Clean Master is a nationwide cleaning service. Services include carpet, rug and upholstery cleaning, restoration cleaning from water damage, tile and grout cleaning and more. It operates in over 20 states across the U.S. In 2016, the company reported an annual revenue of $1 million to just under $2.5 million. 

Contact

USA Clean Master
502 Murray St.
Milpitas, CA 95035
Tel: 800-426-8202
Website: www.usacleanmaster.com

 

T. Mashae Pearson - Senior Advisor

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