New Era Debt Solutions

time icon 7 min read update icon Sept. 20, 2019
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New Era Debt Solutions is a debt settlement company that operates in most states. The company provides bilingual debt settlement services with low fees and excellent results.

New Era Debt Solutions provides debt settlement services as well as counseling for other services. Debt consolidationis offered in 18 states. New Era boasts interest rates that are lower than competitors, and an excellent negotiations team that can help consumers save money on debts, particularly high credit card debts, which typically have the best results compared to other types of settled loans. New Era does not negotiate debts such as mortgages, car loans or medical bills. 

Seniors who are facing a large amount of credit card debt in many different accounts may benefit from a New Era debt settlement program, which is typically repaid in fixed monthly payments over a three to four-year period.

Grandfolk Scoring
Cost 9/10
Ease 9/10
Customer support 9/10
Services offered 7/10
Settlement period 9/10
Minimum debt 9/10
Warranty 1/10
Cancellation 7/10
Upfront and/or monthly costs
No upfront fees, and monthly fees range from 14-20%
How easy is it to use the service?
Easy; you simply make a payment every month
Customer support
How does one contact customer service?
Phone, web form, or email
Services offered
What services are offered?
Debt settlement and counseling for other services
Settlement period
How long does it take to settle the debt?
Four to six months; debts are repaid in three to four years
Minimum debt
What is the minimum debt considered?
No minimum, but each enrolled account must have at least $750 of debt
Is a no-risk or money-back guarantee offered?
How easy is it to cancel the service?
The service cannot be canceled; loans must be paid in full
Age Score:
50-64 Years
65-74 Years
75-84 Years

New Era Debt Solutions is a good choice for a senior of any age who is overwhelmed by the amount of unsecured (e.g., credit card) debt that they owe. Seniors may find managing their finances challenging as they age due to energy constraints, cognitive and vision issues and other factors.Delegating finances to a company to simplify monthly payments and reduce interest rates could be a good idea. 

However, many seniors rely on a fixed income such as a retirement income or social security payments, so seniors should consult with a financial advisor before beginning the program offered by New Era Debt Solutions. Failure to pay a monthly debt settlement payment could result in many negative financial consequences.

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New Era Debt Solutions may not be a good choice for seniors with advanced health conditions that require expensive medical care, because these debt programs cannot negotiate the terms of medical bills.However, seniors who have charged their medical bills to a credit card may be able to use the service to successfully negotiate better terms for their credit card bills. Seniors who are seeking greater financial freedom may benefit from New Era’s debt settlement services. 

In general, debt settlement services offered by New Era Debt Solutions are ideal for a senior who would like to reduce the stress and anxiety related to making monthly payments and pay a single payment per month.


  • New Era Debt Solutions offers low fees and a debt reduction of up to 37 percent.
  • New Era Debt Solutions does not require a minimum amount of debt to enroll in the debt settlement program, but does require that each account enrolled have at least $750 of debt.
  • Best Company has praised New Era Debt Solutions for its excellent customer service offerings, including helpful and approachable customer service representatives that can help consumers with phone calls from creditors.
  • New Era Debt Solutions offers a free consultation and debt counseling in Spanish.
  • New Era Debt Solutions offers transparency in its business practices; although it does not openly disclose its fee structure, the company publishes data about its customers’ average settlement amounts, average time spent in the settlement program, and the percentage of clients who are sued while enrolled in the debt settlement program.


  • New Era is not accredited by the American Fair Credit Council or the United States Organizations for Bankruptcy Alternatives.
  • New Era only provides debt consolidation in 18 of the 42 states in which it operates; however, its knowledgeable representatives can help advice consumers on debt consolidation as well as other options not offered, such as credit counseling.
  • A successful debt settlement negotiation typically lowers a consumer’s credit score because accounts that go delinquent may be sent to collections; seniors should inform creditors to contact New Era instead of them regarding account issues.

Bottom Line:

New Era Debt Solutions provides debt settlement services for individuals experiencing a demonstrable financial difficulty, such as divorce or death of a spouse, loss of income, or high medical bills.New Era Debt Solutions does not publicize its fee structure, so seniors interested in working with the company to renegotiate their debts and interest rates should contact the company for a free estimate.

New Era Debt Solutions is ranked #2 in Debt Consolidation and #3 in Debt Settlement Companies by for its ability to negotiate large savings on debts. For seniors interested in debt settlement rather than consolidation, and particularly for seniors with high debts on many credit cards, New Era Debt Solutions is a good option.

Frequently Asked Questions:

In which states is this service available?

This service operates in 43 states. States in which New Era Debt Relief’s services are not availableincludeIA, KS, ME, ND, SC, SD and WV.  

What types of debt are accepted for settlement, and what services are offered?  

New Era Debt Solutions provides debt settlement and does not provide traditional debt consolidation services. Most unsecured debts, which are debts that are not borrowed against collateral, are eligible for settlement, and credit card debts typically have the best results.

Are free resources, such as a consultation or other free tools, available? 

New Era Debt Solutions offers a free consultation.

More Information:

Product Details

Overview: New Era Debt Solutions does not offer a traditional debt consolidation program. The company does offer debt negotiation and settlement of unsecured debts, which are debts which are not borrowed against collateral.New Era Debt Solutions does not publish its fee structure or minimum loan balance, but also does not charge any upfront fees.Seniors interested in obtaining debt settlement solutions through New Era Debt Solutions can contact the company for a free consultation by phone, or by using the online web form. 

Package Details:

New Era Debt Solutions negotiates debt settlements involving unsecured loans, which are loans that do not require consumers to borrow against collateral, such as mortgages or car loans.New Era Debt Solutions also cannot negotiate to reduce credit union debts or medical bills.

Unsecured debts such as lines of credit, department store credit cards, and miscellaneous other bills can be negotiated. Credit card debts are best-suited for debt settlements, and the largest discounts can be obtained on credit card debts through settlement negotiations. 

New Era Debt Solutions’ debt negotiation experts work with creditors to negotiate reduced debts and interest rates. Typically, the negotiators require that the consumer/borrower demonstrate that they have a legitimate financial hardship caused by loss of income, medical issues, or divorce. Debt settlement can often be an alternative to bankruptcy for individuals who are experiencing financial hardship.

Seniors using a debt settlement program will not be able to use the enrolled credit cards.

Seniors interested in obtaining debt settlement should contact New Era Debt Solutions for a free consultation and cost estimate.In general, consumer review sites have praised New Era for its low fees and ability to negotiate low-interest rates.

Optional Accessories or Add-on Services: In addition to its debt settlement service, New Era provides counseling for other debt services, such as debt consolidation and debt management, although they do not offer these services.

Additional Company Details

Contract Details: 

There are no cancellation procedures for debt settlement; settled loans must be repaid within the payment period to cancel the contract, or consumers may incur additional fees or default on their payments.

New Era Debt Solutions recommends other debt solutions, including solutions not offered by the company, if it determines that another type of debt management strategy is best for the customer.Customers should contact the company for more information on fee structure and other policies.

Warranty: New Era Debt Solutions does not offer a money-back guarantee.  

Accreditations: New Era Debt Solutions is ranked #2 in Debt Consolidation and #3 in Debt Settlement Companies by Era Debt Solutions is accredited by the Better Business Bureau and has earned an A+ rating.

Company Details: New Era was founded in 1999 and has settled over $200 million in debt for its clients since then. The mission of New Era is “helping families improve their quality of life by freeing them from the burden of debt […] as quickly and inexpensively as possible.”


New Era Debt Solutions
330 Wood Rd.
Camarillo, CA 93010 
Tel: 800-527-4421

Sheeva Azma - Senior Advisor

Sheeva is senior researcher with Grandfolk® providing in-depth product and service reviews to empower senior buying decisions.