Advanced Diabetes Supply

Advanced Diabetes Supply provides diabetes testing supplies to thousands of customers nationwide, helping them to safely manage their diabetes. 

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8.9
Grand Score
8
User Score
8.9
Grand Score
8
User Score
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Advanced Diabetes Supply, a division of North Coast Medical Supply, was established in 2002. Though fairly new to the industry, Advanced Diabetes Supply is passionate about providing a variety of quality diabetes medical and testing supplies nationwide. The staff is highly trained toprovide excellent customer service andensure quick and reliable delivery of products. 

Home delivery of medical supplies alleviates the need to make multiple trips tothe pharmacy each month. It also ensures that you will receive your necessarydiabetes supplies, regardless of where you may be in the world. By helping you to manage yourdiabetes, Advanced Diabetes Supply allows you more time to focus on appreciating and enjoying your life.

Grandfolk Scoring
Customer service 9/10
Payment plan 1/10
Shipping charges 10/10
Online access 10/10
Samples 10/10
Health insurance 6/10
Shipping time 8/10
Cost 8/10
Warranty 8/10
Ease 10/10
Customer service
What hours can I contact customer service?
9:30 AM-5 PM PST Mon-Fri, 8 AM-12 PM Sat
Payment plan
Can a payment plan be arranged for my order?
Payment plans are not available
Shipping charges
What is the cost of shipment?
Shipping is free
Online access
Is online access available?
Yes, customers can reorder and make payments through the website
Samples
Are samples of products available?
Yes, Advanced Diabetes Supply provides samples of select products
Health insurance
Am I eligible if I don’t have health insurance?
No, the company bills directly to insurance companies
Shipping time
How long will it take for my order to ship?
Orders are shipped via UPS Standard Ground and shipping times may vary
Cost
Fee for service
Varies based on your order
Warranty
How easy to return or replace?
Call or email the company for returns
Ease
How easy to use?
Very easy; simply order online or by phone
Age Score:
10
50-65 Years
10
65-75 Years
10
75-85 Years
10
85-Above

If you are like many seniors, you probably live a very busy and active lifestyle. Making monthly trips to a pharmacy to pick up diabetic supplies can be an inconvenience. Additionally, in living your busy life, there is an increased risk of forgetting to order your supplies. Fortunately, Advanced Diabetes Supply provides a reliable alternative. The company ships diabetes supplies directly to your home. 

In an effort to make the process as simple as possible, Advanced Diabetes Supply completes and files all Medicare and insurance claims paperwork.This added bonus eliminates the need for you to complete confusing paperwork that may prevent or delay you in obtaining your necessary supplies.End result: you will have your supplies delivered to you at regular intervals, without an interruption in your day. 

Health Score:
10
Great health
10
Good Health
10
Fair Health
10
Poor Health

Unfortunately, when diabetes isn’t managed closely, it may lead to other serious problems relating to your eyes, kidneys, heart, nerves, gums and teeth. When faced with diabetes, you are also more likely to suffer from a stroke. Therefore, closely managing and controlling your diabetes is extremely important to your well-being and quality of life. Advanced Diabetes Supply strives to help you manage your diabetes by providing a large variety of diabetic supplies. 

Doctors agree that the best way to monitor your diabetes is to check your blood glucose levels regularly. For this reason, Advanced Diabetes Supply provides an extra meter upon request. The extra meter can be kept conveniently in your vehicle or left at work, to use when needed. Furthermore, Advanced Diabetes Supply will happily provide a new meter if yours is lost or broken. 

Pros:

  • Advanced Diabetes Supply bills the insurance company and completes all related paperwork.
  • Diabetic supplies are shipped free of charge.
  • As a courtesy, Advanced Diabetes Supply will call you prior to the shipment of your next order, to ensure that you will always have enough diabetic supplies.
  • Educational materials and support are provided as guidance to help manage diabetes.
  • The Customer Care Team is trained to answer any questions regarding new products, insurance issues and the process of filing claims. 
  • Advanced Diabetes Supply is dedicated to providing the best and most cost-effective blood glucose monitoring products currently on the market. 
  • When calling Customer Service, you will speak with a live person. There are no frustrating automated phone systems to navigate. 
  • Advanced Diabetes Supply has a Technical Support Team on staff to answer meter related/operational questions.
  • Complimentary sample strips are provided upon request.
  • The company is flexible in the services it provides and has the ability to customize its services to accommodate customer requests. 
  • All products are shipped with discreet packaging to ensure the that the upmost privacy is provided.

Cons:

  • Some customers have complained that Advanced Diabetes Supply often sends out the wrong supplies, or ships orders to the incorrect address. 
  • Some customers have complained that the company often delays the process of updating patient information, such as mailing addresses and contact phone numbers, resulting in misdelivered and lost packages.
  • When calling Customer Service for assistance, hold times sometimes exceed 30 minutes, with no option to leave a message for a callback.
  • The company boasts Same Day Shipping on all new orders, however, some customers have filed complaints stating that they had to wait weeks to receive their first order.
  • Some customers have accused the company of sending items that weren’t ordered, and then billing for the incorrect supplies.

Bottom Line:

Advanced Diabetes Supply provides a variety of diabetic supplies. The company prides itselfon providing a quality service coupled with excellent customer service. Advanced Diabetes Supply offersa convenient solutionto efficiently deliver medical supplies to help you manage, control, monitor, and alleviate symptoms relating to diabetes. 

In 2007, Advanced Diabetes Supply became accredited for Medicare Competitive Bidding. The company is also accredited by the National Association of Boards of Pharmacyas well as the Utilization Review Accreditation Commission.

Diabetes is a serious condition, butit can be safely controlled with the care of a physician, proper medication and consistent glucose monitoring. Advanced Diabetes Supply can provide a viable solution to living a healthy life.

Frequently Asked Questions:

Whichdiabetic medical supplies are available for home delivery?

Advanced Diabetes Supply provides insulin pumps, insulin pump supplies, blood glucose meters and strips, and monitoring devices. Customers can go online to see the full selection of medical supplies and products available. 

What does the ordering process entail?

Customers can contact a customer service representative or complete a short online contact form to have a representative call them.Prescriptions are received from physicians, and paperwork will be completed. The insurance company will be billed, and the order will be shipped to the customer’s home. In addition, the company will call the customer before the next order is needed, as a courtesy to ensure that supplies never run out. 

Is Medicare accepted?

Yes. Medicare, Medicaid and most private insurance carriers are accepted. Although the specific product brands covered by each insurance company may vary, all insurance companies cover glucose monitors and test strips. If further information is required, Advanced Diabetes Supply provides additional online resources to help you determine what is covered under your plan. 

More Information:

Product Details

Overview: Advanced Diabetes Supply is an industry leader in providing home delivery of diabetic supplies.

Package Details: N/A

Optional Accessories or Add-on Services:  N/A

Additional Company Details

Contract Details: N/A

Warranty: N/A

Accreditations: Advanced Diabetes Supply does not have an accredited business profile with the Better Business Bureau. However, the company maintains an A+ rating.

Company Details: Founded in 2002 and based near San Diego, California, Advanced Diabetes Supply provides diabetes testing supplies.The company reports an annual revenue of over $2million.

Contact: 

Advanced Diabetes Supply
2544 Campbell Place, Suite 150
Carlsbad, CA 92009
Tel: 866-422-4866
Website: www.northcoastmed.com
Email:customercare@northcoastmed.com

T. Mashae Pearson - Senior Advisor

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