Byram Healthcare

time icon 6 min read update icon Sept. 20, 2019
13 Ratings - Write Review
9
Grand Score
8.5
User Score
9
Grand Score
8.5
User Score
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Byram Healthcare, a national leader in disposable medical supply delivery, provides quality supplies, services and support. 

Byram Healthcare was founded in 1968 and has evolved to become a national leader in disposable medical supplies and products.The company strives to help you get necessary supplies by being a ‘one-stop solution for all your diabetic supply needs. The company boasts a full line of diabetic products and testing supplies. Byram Healthcare recently expanded its ability to provide more products to patients at home. The company is now better prepared to tackle the growing need for delivering products, services and support to help you manage your diabetes safely.

Grandfolk Scoring
Customer service 9/10
Payment plan 1/10
Shipping charges 10/10
Online access 10/10
Samples 10/10
Health insurance 6/10
Shipping time 10/10
Cost 8/10
Warranty 8/10
Ease 10/10
Customer service
What hours can I contact customer service?
8:30 AM-7 PM EST Mon-Fri, 9 AM-1 PM Sat
Payment plan
Can a payment plan be arranged for my order?
There is no option to arrange a payment plan
Shipping charges
What is the cost of shipment?
Most standard delivery orders are shipped nationwide free of charge
Online access
Is online access available?
Yes, you can reorder, view account history and pay bills online
Samples
Are samples of products available?
Samples for select products are available
Health insurance
Am I eligible if I don’t have health insurance?
Possibly; call the company to verify
Shipping time
How long will it take for my order to ship?
1-5 business days, depending on location
Cost
Fee for service
Varies based on your order
Warranty
How easy to return or replace?
Call or email the company within 15 days of purchase for returns
Ease
How easy to use?
Very easy; simply order online or by phone
Age Score:
10
50-64 Years
10
65-74 Years
10
75-84 Years
10
85-Above

In addition to misinformation, there is often a lot of worry that accompanies a diabetes diagnosis. Byram Healthcare takes extra steps to ensure that their team is available to answer any questions or concerns you may have. TheCustomer Service Team is trained to support patients with type 1, type 2 and gestational diabetes. 
Additionally, Byram Healthcare developed theDiabetes Center of Excellence, which allows the Customer Service Team to continually train in all areas relating to diabetes. This continuous training helps the team be responsive and give the highest possible service during your time of need.If you are in between doctor visits and have questions or need diabetes support, the team is only a phone call away to help put your mind at ease.

Health Score:
10
Great Health
10
Good Health
10
Fair Health
10
Poor Health

Byram Healthcare understands that safely managing your diabetes can be challenging as you age. The company takes additional measures to help make management as simple as possible. To alleviate the chance of running out of supplies, The Customer Care Department is tasked with reminding you when it is time to reorder your medical supplies.A reminder serves as peace of mind to ensure you will have the supplies you need to help you safely manage your diabetes. 

In addition to providing a reminder, Byram Healthcare, understands that the costs related to managing your diabetes can become overwhelming, especially at a time of economic insecurity. For this reason, Byram Healthcare offers to a Financial Hardship Assistance Program (FHP) to those who qualify. This program helps to ease the burden of purchasing medical supplies. 

Pros:

  • Byram Healthcare’s staff is friendly and knowledgeable and provides an exceptional customer service experience. 
  • Byram Healthcare provides national home delivery of medical supplies and products, free of charge.
  • Once an order is placed, Byram Healthcare will handle all billing paperwork and claim submissions to insurance companies.
  • Byram Healthcare accepts Medicare Assignment, which means the company has agreed to accept predetermined amounts from Medicare.
  • Byram Healthcare has a large selection of over 15,000 medical products and supplies in its stock inventory.
  • If additional information is needed, you can submit a request through an online form. A Byram Representative will then reach out to assist. 
  • To see available products, you can request a catalog by completing a simple online form or by calling Customer Service. 
  • Byram Healthcare is HIPAA compliant and follows the standards required to protect sensitive patient data.
  • Home delivery is provided at no additional cost. 
  • Byram Healthcare provides an online portal that allows you to reorder, view your order history, update your account information and securely make payments.

Cons:

  •  Unlike some companies in the industry, Byram Healthcare does not automatically ship packages discreetly. A special request for discreet packaging must be made at the time of order.
  • Customers cannot place new orders via the website. New orders can only be placed by fax and phone. 
  • The Byram Healthcare website does not show a complete listing of available products. A catalogue must be requested by the customer. 
  • Some customers have complained that Byram Healthcare promised rebates, but the rebates were never received.
  • Some complaints posted online accuse the company of double billing the insurance company. 
  • Some customers have accused the company of billing for products that were never ordered or received.

Bottom Line:

For nearly 50 years, Byram Healthcare has provided quality medical supplies and equipment to its customers. The company is now a leader in the industry, known for delivering exceptional customer service and quality products. A large selection of diabetes supplies is available to order from the catalogue, and products usually arrive 2-6 days after an order is submitted. 

In 2009, the Community Health Accreditation Partner (CHAP) awarded Byram HealthcareCHAP accreditation. CHAP is an independent, nationwide, non-profit accrediting organization, dedicated solely to health care organizations. 

Byram Healthcare is available to deliver the products, services and support you need to help maximize your quality of life.Byram provides peace of mind to customers with long term medical supply needs. The company is committed to providing outstanding service. Additionally, the staff is trained specifically to help answer any questions you may have relating to diabetes. 

Frequently Asked Questions:

Which diabetic medical supplies are available for home delivery?

Byram Healthcare offers a full line of diabetic products and diabetes testing supplies. Products available include a variety of test strips, glucose meters, lancets, pump supplies, insulin pumps and continuous glucose monitors. To view the full selection, a catalogue can be requested. 
What does the ordering process entail?

Unfortunately, new orders cannot be placed via the website. A catalogue can be requested either by phone or through the website. Once you receive the catalogue, an order can be submitted by fax or phone. A Byram Healthcare representative will contact your doctor’s office and insurance company to gather information and complete the order. 

Is Medicare accepted?

Yes.Byram Healthcare accepts over 300 Managed Care Providers as well as Medicare. Byram Healthcare will bill Medicare to ensure that you will receive your full benefits. Since medical supply reimbursement varies by insurance company, all products may not be covered under each plan. 

More Information:

Product Details

Overview: Byram Healthcare specializes in the home delivery of quality medical supplies and products. 

Package Details: N/A

Optional Accessories or Add-on Services: N/A

Additional Company Details

Contract Details: N/A

Warranty: N/A

Accreditations: Byram Healthcare is not accredited by the Better Business Bureau. However, the company maintains an A+ rating.

Company Details: Founded in 1968, Byram healthcare specializes in providing quality medical supplies and products by way of home delivery. Byram Healthcare was acquired by Owens & Minor in 2017. Owens & Minor is a global Fortune 500 healthcare services company. The expansion allowed the company to increase its capabilities in delivering quality products and services. Byram Healthcare reports an annual revenue of $10 million. 

Contact: 

Byram Healthcare
239 Mill Street
Worcester, MA 01602
Tel: 800-248-4546
Email:Customerservice@byramhealthcare.com
Website: www.byramhealthcare.com

T. Mashae Pearson - Senior Advisor

Shae is senior researcher with Grandfolk® providing in-depth product and service reviews to empower senior buying decisions.

Adam
RATING:

If you take just 10 minutes to search the Internet and I mean anywhere on the Internet for Byron healthcare you'll see the massive overwhelming bad reviews, one star ratings and people ranting about how they are dysfunctional. I think the worst part is they are all basically complaining about the same thing

They are ruining the quality of people's lives, stressing them out and leaving them high and dry without supplies. All while having an attitude with you over the phone.

Why is Byram Health Care still in business? How many times do I have to provide the information requested to get our Dexcom supplies for our 9-year-old son? It has been 4 weeks of back and forth providing the requested information. Here we are on another Friday and must wait for another preauthorization form insurance that won’t come in until Monday of next week. We have already been told this has been done twice in the past 4 weeks. One day they need doctor notes, the next day they need a prescription, then reauthorization form Insurance. Then they cancel the order and want all the information from the Doctors office again. The worst part is each department can’t communicate with each other. For instance Customer Service can’t contact Shipping or the Insurance Pre-authorization department. All they can do is just read the notes on the screen and give you “I’m sorry Ma’am, we are doing our best to get your order processed as fast as we can. Just a recipe for disaster.

Well, today was the last straw. Here is a timeline for the week I’ve had.

Monday - I called to see what the status was. The representative told me they were still waiting on Dr. Notes and they were faxed to the Dr. Office. But Insurance and prescription we good to go. I immediately called my Dr. Office and they said they sent them over as soon as the request came in. Called Byram back and the rep told me they were still waiting for them to be uploaded in their system. I requested she contact the department where the fax comes in and ask for it to be processed. Was told they can’t do that and they do not have a number for said department. But all should be good tomorrow and the order will be processed for shipment.

Tuesday – I call in the morning and they are still waiting on Dr. Notes. I request a manager. Manager get on the phone and confirms they do have everything they need and he will release the order for urgent shipment.

Thursday - I log in to my online account and see that the order was cancelled. By this point I am livid. Call Byram and they tell me after looking at the account they need Doctor Notes and prescription AGAIN!! By the way, this will be the 3rd time our doctor will send requested documents. The supervisor I spoke with the day before is not available. So here we go again, back to square 1. Immediately call the doctor and while I was on the phone, she send the documents again.

Friday – Call Byram again (Probably the 15th time in 4 weeks) to be told they have the Dr. Notes but still need the Prescription. I know the prescription was sent. I ask that they contact the department that receives the fax to double check it wasn’t human error and just missed. I was told he could see the files uploaded and the prescription wasn’t there. He has no way to contact that specific department but they definitely didn’t receive it. I kept pushing him. I asked him if he looked at the file that was uploaded to see if maybe the prescription was mixed in with the other documents. He places me on hold to look. Comes back to tell me he was sorry, but they did get the prescription and the file was just labeled wrong. OMG, why is this so HARD!!!

Well guess what, now he says, “We have to resend it back to insurance for approval”. Since it’s a Friday, it will not be approved for shipping until Monday. But assured me this time will be different and has requested expedited shipping for me. Like I haven’t heard that line many times this past 4 weeks. I’m sure when I call back on Monday I will have some new hurdle to cross.

I have never had such poor service in my life from a medical supply company that supplies lifesaving medical equipment. Byram Healthcare should be held accountable for all of the lives they are disrupting.

Sincerely,

A sleep deprived mom

Joe
RATING:

Medicare states that one can obtain a replacement continuous glucose monitor if one's monitor is lost or stolen. They refused to do this for me, even when I complied with all of Medicare's requirements.