Edgepark Medical Supplies

time icon 6 min read update icon Sept. 20, 2019
10 Ratings - Write Review
Grand Score
User Score
Grand Score
User Score
Visit Site

Edgepark has over 80 years of experience in delivering home medical supplies and equipment.

Edgepark Medical Supplies is an industry leader in the delivery of medical supplies and products. The company was founded in 1928 and specializes in helping chronically ill and senior citizens receive needed medical supplies. As an added convenience, the company provides a wide range of products and has a broad insurance coverage network. Edgepark has contracts with nearly 1,400 managed care organizations. These contracts allow the company to deliver medical products and supplies directly to your home. 

Presently, Edgepark carries nearly 40,000 products, from nearly 1,000 manufacturers, for chronic conditions including diabetes, respiratory conditions and home wellness.

Grandfolk Scoring
Customer service 10/10
Payment plan 5/10
Shipping charges 10/10
Online access 10/10
Samples 5/10
Health insurance 10/10
Shipping time 10/10
Cost 8/10
Warranty 8/10
Ease 10/10
Customer service
What hours can I contact customer service?
8 AM-10 PM EST Mon-Fri,9 AM-3 PM Sat
Payment plan
Can a payment plan be arranged for my order?
No, but partial payments of 30% are accepted on past due balances
Shipping charges
What is the cost of shipment?
The primary method is free Standard Ground Shipping
Online access
Is online access available?
Yes, you can place orders online
Are samples of products available?
No, samples of most products are not available
Health insurance
Am I eligible if I don’t have health insurance?
Yes, products can be ordered at a discount even without insurance
Shipping time
How long will it take for my order to ship?
Orders are usually received within 1-3 business days
Fee for service
Varies based on your order
How easy to return or replace?
Call or email the company to discuss returns
How easy to use?
Very easy; simply order online or by phone
Age Score:
50-64 Years
65-74 Years
75-84 Years

The delivery of your diabetic supplies to your home is a great convenience. By utilizing the delivery option, you eliminate the need for keeping track of your prescription refill dates, waiting in long pharmacy lines, and overpaying for your supplies. Edgepark provides ContinuCare, a free service that ensures you will have the medical supplies you need when you need them most. Enrolling in ContinuCare is easy, and can be completed either online or by phone. 

Once enrolled in ContinuCare, you will be reminded by email when it’s time to reorder supplies.You can then simply confirm your order by logging into your online account. By logging into the portal, you can also change your current or future ContinuCare orders at any time. Through the online portal, you can also adjust your next order ship date, saving you time and hassle.  Adjusting your dates as needed can also help to ensure that you receive supplies at times convenient for you.

Health Score:
Great Health
Good Health
Fair Health
Poor Health

Edgepark specializes in the delivery of disposable medical products to the chronically ill population. As a company, it wholeheartedly understands the suffering and severe pain that may accompany a chronic medical condition. Completing simple tasks can be a challenging feat. Furthermore, depending on family members or friends to deliver your necessary medical supplies does not always prove to be a guaranteed arrangement. 

However, once you’ve enrolled to have your supplies delivered to your home, Edgepark guarantees that the items you need will be delivered, hassle free. 


  • The online portal is functional, easy to use and very helpful. It allows you to place orders, track order status, pay balances, view order history and much more.
  • Edgepark uses the most secure encryption technologies to ensure that your privacy and personal information is safeguarded.
  • In the event you do not have health insurance or the items you need are not covered by your health insurance policy, Edgepark does offer discounted rates on most items.
  • The company allows partial payment on past due balances. If you have a past due balance, at least 30% of your balance is required to be paid to complete a new order.
  • Edgepark accepts Medicare assignment on most items. Additionally, Edgepark accepts Medicare’s reimbursement along with your financial responsibility. 
  • If you are having difficulties logging into your account, or if you need help navigating the website, Edgepark has a Web Help Desk available Mon-Fri to provide assistance.
  • Edgepark offers a variety of product catalogs featuring thousands of medical supplies available for order. 


  • Numerous customer complaints have been filed claiming that customers did not receive orders in a timely manner.
  • Several customers left online reviews complaining that Customer Service was less than helpful throughout the process. They further complained that the ordering process is unorganized and sometimes leaves them without needed medical supplies for weeks, resulting in customers purchasing products out of pocket.
  • Communication with the insurance companies is sometimes lacking, resulting in payment issues, and the need for numerous calls between the customer, Edgepark and the insurance company.
  • The company has been accused of losing paperwork, forgetting to submit claims and failing to follow through with insurance companies. 
  • When calling Customer Service, hold times sometimes exceed one hour.

Bottom Line:

Edgepark is a supplier of medical equipment including diabetic medical supplies and products. The medical equipment and supplies are usually prescribed by a physician to allow patients the convenience of receiving equipment and supplies in the comfort of their homes.

Edgepark has been accredited by the Community Health Accreditation Program for nearly 20 years. Edgepark has received eight commendations. The Community Health Accreditation Program is an independent, nonprofit organization that assures providers follow the set standards, while also complying with CMS (Centers for Medicare and Medicaid Services) Quality Standards.

There are a variety of benefits available to you if you choose to use home delivery for your medical supplies. Ordering is easy, Edgepark handles the paperwork, shipping is free and Customer Service is available to answer any questions you may have. The company has been around for many years, and has grown to be a leader in the industry. 

Frequently Asked Questions:

Which diabetic medical supplies are available for home delivery?

The most common diabetic supplies available for home delivery include meters, test strips, insulin pumps and supplies, diabetes accessories, glucose monitors and diabetic wound care supplies. A complete list of available supplies can be found on the website. 

What does the ordering process entail?

You are not required to register for an online account to place an order. If you prefer, you can call Customer Service toll free. If you register for an online account, you can order through the portal 24/7. Edgepark will handle all paperwork between your provider and your insurance company. 

Additionally, as part of the ordering process, Edgepark will ask a variety of questions regarding your health condition, to serve you more efficiently. The idea is to gather information up front to ensure the insurance/billing/claims and processing part will go more smoothly. Having pertinent information on hand helps your order to be processed quickly and easily. 

Is Medicare accepted?

Edgepark accepts Medicare on a variety of available supplies. Edgepark accepts Medicare’s reimbursement along with any financial responsibility on your part, including deductibles and co-insurance payments.

More Information:

Product Details

Overview: Edgepark is a home delivery company that specializes in providing medical products and supplies to the chronically ill and senior populations.

Package Details: N/A

Optional Accessories or Add-on Services:  N/A

Additional Company Details

Contract Details: N/A

Warranty: N/A

Accreditations: Edgepark Medical Supplies has an accredited business profile with the Better Business Bureau. The company maintains an A+ rating. 

Company Details: Edgepark Medical Supplies was founded in 1928 and has grown to be a leader in the medical supply delivery industry. The company is owned by Cardinal Health, Inc., a $108 billion healthcare services company.


Edgepark Medical Supplies
1810 Summit Commerce Park
Twinsburg, OH 44087-2371
Tel: 888-394-5375
Website: https://www.edgepark.com/

T. Mashae Pearson - Senior Advisor

Shae is senior researcher with Grandfolk® providing in-depth product and service reviews to empower senior buying decisions.


BE WARNED EDGEPARK is conducting illegal business practices, and theft from customers:
I am a disabled veteran living on disability, who has had MONEY STOLEN BY EDGEPARK.

On Dec 10th, 2021, and order was placed with Edgepark Medical that included a $160 deductible. My deductible had been fully covered in the year due to hospital visits, and I have not paid a deductible all year as my deductible had been reached in Jan 21. (Edgeparks practice is to show the cost of an order if your deductible has not been met). Edgepark charged me $160, even though my insurance also paid for it. That is theft. They are double charging both insurance and customers!

In January 2022, I received my insurance EOB which showed my insurance had paid for the $160 order, as well as Edgepark taking the amount from my bank account so the order was paid for twice. I contacted Edgeparks Billing department, who after ckecking their system agreed the order was paid twice, and then stated I should receive a credit in 2-3 weeks. So I waited...

In March, I followed up with EdgePark billing department, as I had not received the credit to my account. They checked the account and apologized, as they were unsure why it had not been processed as they saw the payment from both myself and the insurance in their system. I was assured they would resubmit it for processing as a return to my credit card, and that it would be credited to my card within the next couple weeks... I waited again...

It is now May 4th, and I have not received the $160. I contacted EdgePark again today to check the status, and was informed that they don't show credit was due or being processed. They also stated they do not have insurance EOB (which they had on prior calls) to verify insurance paid for the order, and that they would need to verify it with insurance which will take added weeks just... all LIES.

This is now over 5 months in with no resolution or expected date of payment. Taking double payments from both insurance and customers is illegal.
Still Waiting...

Tip for consumers:
Contact your pump supplier directly. You can order direct and eliminate this middle man that has no idea how to manage inventory or business. This company will steal from you.

Avoid at all costs... or it will cost you $$$$.

Rod A.

I wish I could give 0 stars. Horrible customer service, provide inadequate, misleading, or just plain wrong information regarding insurance claims.

Scott W

Customer service supervisor Elizabeth never follows through and does not return phone calls. The company bills 3 times the actual cost of the diabetes supplies. Dexcom G6 Sensors should cost $260/box of 3, Edgepark billed $568.82/box. Absolute horrible service!

Melvin Turner

Supervisors never call back. Keep loosing insurance info. Different story every time I call why my order didn't ship. Let me run out of supplies. The most incompetent company I have ever dealt with.




son la monda