Emergency Essentials

time icon 5 min read update icon Sept. 20, 2019
18 Ratings - Write Review
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Emergency Essentials is an emergency preparedness company that specializes in emergency food, kits and food storage. 

For more than 25 years, Emergency Essentials has provided basic gear and food products that many people may need during natural disasters and emergencies. Currently, the company is one of the best-known emergency preparedness and food storage companies in the industry.In addition to a strong online presence and catalogue customer base, Emergency Essentials has a selection of local retail stores for customers in Utah.

Emergency Essentials provides the necessary resources to help families be ready when faced with challenges such as illness, accidents, disasters, and more. In addition to a variety of food, Emergency Essentials offers a selection of emergency kits, portable survival kits, car emergency kits, and a wide variety of other emergency gear. 

Grandfolk Scoring
Customer service 9/10
Food category 10/10
Shipping charges 8/10
Tracking 10/10
Samples 10/10
Nutrition facts 10/10
Shipping time 10/10
Warranty 8/10
Ease 10/10
Cancellation 9/10
Cost 8/10
Customer service
What hours can I contact customer service?
8 AM-5 PM MST, Mon-Fri
Food category
What foods are available?
A variety of entrees & meats, fruits, vegetables, cereals and more
Shipping charges
What is the cost for shipment?
Depends on order total
Will tracking be provided for each order?
Yes, you will receive an email with tracking information
Are samples of products available?
Samples are available for select items
Nutrition facts
Are nutritional facts available?
Yes, nutritional facts are available online
Shipping time
How long does shipping take?
Usually 5-9 business days
How easy to return or replace?
You can return any product for any reason within 30 days
How easy to use?
Very easy; order online or by phone
Cost or difficulty to cancel?
Call the company to cancel an order
Fee for service
Depends on your order
Age Score:
50-64 Years
65-74 Years
75-84 Years

Preparing for an emergency can be a daunting task. Fortunately, Emergency Essentials provides educational resources and materials to help prepare you with the information you need to survive and overcome any situation. The company’s goal is to offer products and information that will help you to take care of yourself, and those who depend on you, during an emergency. 

Additionally, Emergency Essentials has an email list. If you sign up, the company will send you a free digital prep guide, which includes tips on how you can be ready for natural disasters and other emergencies. Signing up for the email list allows you to be notified daily of the latest deals, promotions and blog posts.By being aware and having the necessary tips needed for preparations, you can have the confidence you need to ensure you will be okay in the event of an emergency.

Health Score:
Great Health
Good Health
Fair Health
Poor Health

As our bodies changewith age, so do our nutritional requirements. There are a number of foods that are required in order to maintain our ideal health.Additionally, certain foods that supply vitamins and minerals are required in order to sustain a healthy immune system. Unfortunately, Emergency Essentials does not have a menu that caters to many specific dietary needs.

Though the company does provide a few organic and lactose free options, gluten-free optionsarescarce.A gluten-free diet is extremely important for those who suffer from type 1 diabetes, celiac disease and other health concerns.


  • Customer service can be contacted via email, phone and chat. Wait times are relatively low and customers are assisted quickly.
  • Some competitors have lower prices, but only during sales. Emergency Essentials can be trusted to always have low and competitive prices. 
  • Emergency Essentials offers promo codes and coupons to provide extra savings.  Coupon codes and discounts are updated on the website monthly. 
  • Emergency Essentials has over 1,000 products on its website.
  • The website was recently updated, making it easier to navigate. 
  • Their website provides a multitude of articles that provides insight into and tips for disaster and emergency prepping. There is also a blog, which is updated regularly and provides additional details, tips, tricks and advice. 
  • Emergency Essentials has an online recipe section that includes over 150 recipes.
  • Emergency Essentials has an Affiliate Program that makes it easy to monetize on your website’s traffic. 


  • Some customers have complained that Emergency Essentials is slow on delivery. Delivery times have occasionally exceeded the estimated delivery times given. 
  • Several customers have complained that items received in the kits were often not up to quality standards. 
  • Customers have complained that orders were improperly packaged, that incorrect merchandise was received, and incorrect totals were charged to credit cards. Oftentimes, numerous phone calls were required to resolve the issues.
  • Some customers have complained that some orders were received already opened.
  • Emergency Essentials does not offer a gluten-free selection of foods. 
  • Some complaints made cite the company for advertising items that are out of stock.

Bottom Line:

Emergency Essentials began in the industry as a family-owned catalog company. The company has evolvedt o include retail stores throughout Utah,along with a very strong online presence. Currently, Emergency Essentials is well known in the industry of emergency preparedness and food storage, as it has been in the industry for more than 25 years. 
Today, Emergency Essentials sells a variety of emergency preparedness products,including emergency food supply, food storage, containers, tools, water filtration, radios and heat sources.

Emergency Essentials is well known due to its consistent delivery of excellent quality and superb customer service. Customers who browse the online store or visit in person are sure to find something that can better prepare them for an emergency. 

Frequently Asked Questions:

What foods are available?

Emergency Essentials provides a large variety of entrees and meals, meats, fruits and vegetables, dairy and eggs, cereals, grains and pasta, beans and legumes, desserts and drinks, as well as broths.

What is the ordering process?

Orders can be placed online, in person, by phone or by mail order. Whether you order through the mail, phone, or online, you can use personal checks, money orders, or a credit card. Your credit card will be charged when your order is shipped.

If there is an emergency, is there a faster shipping option available?

Orders will typically ship within 1-5 business days, and can take up to 5 days for delivery once it leaves the warehouse. Since the company ships out of Utah, delivery will take longer to states further out, such as those on the East Coast. Unfortunately, quicker shipping is not available. 

More Information:

Product Details

Overview:Emergency Essentials is an emergency preparedness store that specializes in emergency foods, emergency kits and food storage. 

Package Details:N/A

Optional Accessories or Add-on Services:  N/A

Additional Company Details

Contract Details: N/A

Warranty:The company offers a one-year warranty from the day of delivery against defects in material and workmanship on all non-food products. Many products contain a manufacturer’s warranty.

Accreditations:Emergency Essentials does not have an accredited profile with the Better Business Bureau, however, it does maintain an A+ rating.

Company Details:Emergency Essentials offers a variety of food products, emergency kits and tools. Founded in 1987 and based in Orem, Utah, the company reports an annual revenue of more than $20 million. 


Emergency Essentials
653 N 1500 W
Orem, UT 84057
Tel: 800-999-1863
Website: www.emergencyessentials.com

T. Mashae Pearson - Senior Advisor

Shae is senior researcher with Grandfolk® providing in-depth product and service reviews to empower senior buying decisions.