time icon 5 min read update icon Sept. 20, 2019
18 Ratings - Write Review
Grand Score
User Score
Grand Score
User Score
Visit Site

APMEX has grown to become the world's largest online retailer of precious metals.

Gold has been used in trade for thousands of years. Its popularity is mainly due to its inherent value. Throughout history, gold has often been in higher demand than any other type of currency.APMEX (American Precious Metals Exchange), founded in 1999, is a solid leader in the precious metals retail industry. The company has a wide selection available;it offers nearly 10,000 products to choose from. Furthermore, the company specializes in both bullion and numismatics products. 
APMEX alsosells various mints from all over the world. Unlike other retailers, the company alsoexclusively offersits very own line of APMEX gold and silver products.

Grandfolk Scoring
Customer Support 9/10
Established? 10/10
Third-party reviews 10/10
Buying options 9/10
Shipping 10/10
Price protection 10/10
Purchase requirements 8/10
Cost 8/10
Warranty 10/10
Ease 10/10
Cancellation 7/10
Customer Support
Are customer service agents available to help?
Dedicated Specialty Account Managers are assigned to help you
How long has the company been in business?
The company was founded in 1999
Third-party reviews
Are third-party customer reviews available?
Yes, the website includes thousands of customer testimonials
Buying options
Do prices change for various payment methods?
There is a 4% discount if you pay by check, eCheck, bank wire, or trade
How much does the dealer charge for shipping?
APMEX offers free shipping when you spend $99 or more
Price protection
Is price protection offered?
When you submit an order, the price will be locked in and guaranteed
Purchase requirements
Is a minimum or maximum purchase required?
There is no minimum order, but orders under $99 incur shipping
What is the cost of service?
Depends on your order
How easy to return or replace?
APMEX guarantees the authenticity of every product it sells
How easy to put to use?
It is easy to order online or by phone
Cost or difficulty to cancel?
Call customer service to ask about cancellations
Age Score:
50-64 Years
65-74 Years
75-84 Years

We all suffer from memory lapses from time to time, but as we age, those memory lapses may occur more frequently. APMEX has created custom alert tools to ensure you will never miss an investment opportunity again. The market moves quickly, and seconds could mean the difference in whether you’re able to secure a low price. Missed opportunities can not only be frustrating, but can also discourage you from wanting to invest altogether. With APMEX’s 24/7 alert tools, you can buy when the time is right for you. When you create a free account, you can take advantage of the wide variety of alert tools that APMEX has to offer.  

These alert tools allow you to have the first opportunity to purchase popular products that sell out quickly. The alert tools can also let you know when products are back in stock and available for purchase. Additionally, you can select the price you would like to pay for a particular product, and receive notificationwhen that product reaches your desired price. The alerts are available for every product, and there is no limitto how many alerts you can have. For your convenience, you canmanage your alerts by simply logging into your online account.

Health Score:
Great Health
Good Health
Fair Health
Poor Health

Your loyalty is very important to APMEX. To show its appreciation, APMEX created the APMEX Club to reward members with tangible benefitsfor their loyalty. If you are experiencing an advancing health condition, this club may be especially beneficial to you, due to the personalized attention you will receive. Membership is free, and you will be assigned a dedicated Specialty Account Manager. 
Your Account Manager will work closely with you to help you achieve yourinvestment goals, and will be easily accessible and available to answer any questions you may have. Furthermore, you will receive a discounted storage rate, early access to flash sale offers, and much more. You can become a member when you complete your first order.


  • APMEXhas stellar reviews regarding its unparalleled customer service. 
  • The company offers alarge selection of gold products to choose from.
  • Customers can shoponline 24/7. Customers can get up-to-the-minute pricing and place ordersonline anytime.
  • All products are insured and shipped right to your door in secure, unmarked packages.
  • Customers can set an alert to be notified when a particular product reaches their preferred price. Alerts and updates are made in realtime. 
  • APMEX guarantees your satisfaction with every product it offers. The company provides all customers with a refund, return and/or exchange policy on everything sold, including all bullion and certified coin purchases. 
  • The website is updated every 60 seconds to reflect product prices in real time.
  • APMEX created the APMEX Club to reward loyal customers with additional benefits and discounts. 


  • APMEX takes longer than many other companies to deliver its shipments. Delivery can take more than two weeks,while some other companies guarantee delivery of precious metals within seven days.
  • An online complaint board cites APMEX for not responding promptly to customer complaints. 
  • Some customers have complained ofreceiving fake silver from APMEX. As a buyer, it is always necessary for you to check the quality of precious metals before you purchase. Though these complaints have not been fully verified, it is always necessary to be careful when choosing a company.

Bottom Line:

APMEX is the world’s largest online retailer of precious metals. The company not only buys and sells products, it alsocarries all U.S. Mint bullion products, including gold, silver, platinum, palladium and American Eagles. The customer service rating for this company is among the best in the gold buying sector. 

APMEX is recognized as a valued authority in the field of precious metals and has been featured in publications such as Newsweek and the Wall Street Journal. Additionally, for three consecutive years,the company has ranked in the Top 50 of the Internet Retailer Top 500 Guide. 

The company has taken measures to decrease the amount it spends on advertisement for its services,thus allowing it to chargeits customers low and reasonable fees. If you are looking to diversify your investment portfolio, APMEX has been rated among the best. 

Frequently Asked Questions:

How do I pay for my order?

When you choose APMEX, you will have a wide selection of payment options to choose from. These includecertified check, money order, cashier’s check, credit card, check and PayPal. Paying by credit card is the preferred method, due to added benefits. 

Can I cancel my order? The market has changed, and I want the new lower price.

You can cancel your order if you choose, however, your order is a binding contract with APMEX. If you choose to cancel to take advantage of a lower price, be advised that you will be charged a $35 cancellation fee. You will also be responsible for any market loss. For full terms and conditions, please review the Market Loss Policy on the website. 

Am I buying actual physical gold or a certificate?

APMEX only sells tangible (physical) investment products. Before you purchase these products,ensure that you have a safe and secure location to store your investments. 

More Information:

Product Details

Overview:APMEX, the American Precious Metals Exchange, is the world’s largest online retailer for gold and silver products.  

Package Details:N/A

Optional Accessories or Add-on Services: N/A

Additional Company Details

Contract Details: N/A


Accreditations: APMEX has an accredited business profile with the Better Business Bureau. It maintains an A+ rating.

Company Details:APMEX was founded in 1999 by Scott Thomas. Based out of Oklahoma City, Oklahoma, the company is now the world's largest online retailer of precious metals. 


226 Dean A Mcgee Ave
Oklahoma City, OK 73102-3413
Phone: 800-375-9006
Email: customerservice@APMEX.com

T. Mashae Pearson - Senior Advisor

Shae is senior researcher with Grandfolk® providing in-depth product and service reviews to empower senior buying decisions.