Link Interactive

Link Interactive is a highly regarded company that has built its reputation on customer service.

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7.8
Grand Score
8
User Score
7.8
Grand Score
8
User Score
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Home security is a very personal choice. If you are looking for a system for your home, you want it to include the pieces of equipment you know you need, and not be given a package pre-determined by a company. You also likely have a specific budget to work with, so having the flexibility to choose each piece of equipment you need will reduce your system costs. Also, having a stranger in your home to install a security system can be unsettling. Even if they have credentials, you know there could be a risk. The best of both worlds can be met by Link Interactive. 

A highly rated company, Link Interactive provides home security equipment that is purchased online and installed by the customer. The company has developed extensive videos and help materials, which are available on its website. It hasearned a reputation for quality customer service before, during and after the equipment is installed. Link Interactive is highly rated by Angie’s List, Yelp and TrustPilot. Over 90% of customers say that their system was easy to install. You should consider Link Interactive for your home security system to save time and money. 

Grandfolk Scoring
Cost 10/10
Warranty 10/10
Cancellation 7/10
Customer support 9/10
Mobile app 10/10
Temperature control 5/10
Voice control 5/10
Ease 7/10
Cost
What is the monthly fee?
Fees start at $30.99/month
Warranty
Can I return or replace equipment?
30-day money-back guarantee if you are not satisfied for any reason
Cancellation
Can I cancel the service?
If you cancel your contract, you will pay 75% of your account balance
Customer support
Is customer service available to help?
Available 8AM-10PM CST Mon-Fri and 9AM-6PM Sat
Mobile app
Is a mobile app available?
Yes
Temperature control
Does the system adjust the thermostat?
No, but you can do so remotely
Voice control
Can systems be controlled by voice?
No,but you can speak directly through the control panel
Ease
Is the system easy to install?
You must install it yourself, so you will need to be somewhat handy
Age Score:
10
50-65 Years
8
65-75 Years
7
75-85 Years
5
85-Above

Link Interactive has an excellent reputation. However, the company does not install its equipment. Everything is DIY (do-it-yourself), so you will need to be somewhat handy with a screwdriver and be able to understand the online instructions. For younger seniors who are somewhat tech-savvy, this is probably not a stretch. The available documents are well-written, with drawings and screen shots for each step of the process. Every item has a separate written document that includes recommended placement, and step-by-step instructions for getting each piece up and working. 

In addition, the company has excellent customer service hours. If you are stuck and can’t get something to work, you can call a representative. For older seniors who may have lost fine motor skills, are not computer-savvy, or may not be able to understand the instructions, installation will be a more difficult process. A family member or friend can provide the help necessary to install the system, but whoever provides the assistance will need to know your passwords and online logins. You will need to feel comfortable sharing this information. 

The system is wireless and 92% of the company’s customers say the system was easy to install. So, if you feel confident that you can follow the instructions, you will save money in the long run.

Health Score:
10
Great health
10
Good Health
6
Fair Health
6
Poor Health

For younger seniors in great or good health who have busy lifestyles and want to feel that they have control over their systems, this is an excellent choice. Link Interactive has developed excellent documentation that is clear to those who have some computer skills and are handy with a screwdriver. Having access to the documentation and knowing you can contact the company with additional questions should help you complete the installation. 

However, for those who are in fair or poor health, it might be necessary to consider the value of having this type of system. It would be unrealistic to assume that someone in fair or poor health could install their own system. A family member may be needed to help. If a senior has the support they need to assist with setting up the system, Link Interactive is a perfect solution. The flexibility of the system is a real plus, and adding home automation with a remote control can help. The ability to lock/unlock doors, turn lights on/off, and control the thermostat are great options for someone in less-than-great health.

Keep in mind that if outside help is needed to install the system, whoever helps will need to have your passwords to set everything up. You will need to find someone who is trustworthy.

Pros:

  • You can install your own system, which puts you in control.
  • Operates on cellular radio, so less like to be unavailable.
  • Excellent customer support before, during and after installation.
  • One, two or three-year contracts if you own your equipment.
  • Paying for one year in advance reduces your payments by one month.

Cons:

  • Motion sensors are immune to pets under 50 pounds only.
  • The system will not monitor or adjust temperature, but you can change the thermostat remotely.
  • The system cannot automate your home by voice, but you can control systems remotely.

Bottom Line:

Link Interactive has been in business since 1952, and has developed a reputation for excellent customer service. If you are willing to be a do-it-yourselfer, Link is a great option. There is no cost to install the system and no activation charge, so you will save money. Unlike many other companies, Link Interactive offers a 30-day risk-free trial. Upon receipt of your equipment, the 30-day period begins. If you decide for any reason that you don’t like the system, there is no penalty for returning the equipment, and any amount you have paid will be refunded.

Once you own your equipment, Link offers one, two or three-year contracts, which is more flexible than many other companies offer. The flexibility of Link Interactive systems is ideal for the homeowner who is not comfortable with having a company tell them what they need. You know your home best, and you will have total control over how you set up the system. 

Furthermore, the company has excellent documentation for each piece of equipment it sells. Everything is explained step-by-step. Another benefit to the system is a control panel with built-in two-way communication. In an emergency, you will be able to speak directly to a representative at the central monitoring office. If you don’t have your phone handy, this will give you the access you need. 

Link is highly rated by many online companies, such as Angie’s List, Yelp and TrustPilot. The company is accredited by the Better Business Bureau and has been rated A+. If you are confident with a screwdriver, you should consider Link Interactive for your home security needs.

Frequently Asked Questions:

What is the length of the contract I must sign? 

Link Interactive offers a one, two or three-year contract.    

Is there a fee if I cancel before my contract has ended?

If you must cancel, you will need to pay 75% of the balance on your account.

Can I communicate with the central monitoring station through the panel during an emergency?

Yes, the two-way voice panel used by Link Interactive allows the central station to speak with you in an emergency. This is especially helpful if you cannot get to your phone.

More Information:

Product Details

Overview: LinkInteractive sells its equipment online, so prices are very reasonable. Those on a budget can choose the pieces they specifically need. There are two control panels from which to choose. You can add indoor and outdoor cameras, and window and door sensors. You can also include a remote keypad, light bulbs and lamp modules that will respond to the remote, a panic button and a doorbell. 

Link Interactive also provides 24/7 monitoring at three levels. The panel used by Link has something called ‘Crash-and-Smash Protection.’ The panel sends a continuous ‘soft’ signal to the monitoring center. If a burglar smashes the panel, it automatically turns into a call for help.

Package Details: Equipment costs will depend on the pieces you have chosen. There are three levels of monitoring, which are based on how you have configured your system. For example, the lowest cost monitoring (Standard) covers intrusion, fire and ‘crash and smash’ alarms, as well as smoke, fire and CO2 detector coverage. 

The Gold level monitoring covers everything included in the Standard package, but adds home automation coverage, such as the remote control app, energy management, and control of lights, locks and thermostats. 

Finally, the most expensive monitoring package (Elite) covers everything included in the first two packages, but also includes HD video monitoring, for on-demand, scheduled, and motion-activated video recording. 

Other Services: The company has a Takeover Program that allows you to use existing equipment from another company with Link Interactive’s service.  

Additional Company Details

Contract Details: Link Interactive’s systems are more flexible than many competitors’, and so are its contracts. The company offers one, two and three-year contracts. If you don’t ask about a shorter contract, it will default to three years. The company guarantees a rate lock of up to three years on your monthly fee. There is no activation fee to start the system, and there are no installation fees. The equipment comes with a three-year manufacturer’s warranty. If you must cancel prior to the end of your contract, you will be required to pay 75% of the fees remaining on your account. 

Warranty: Upon receipt of your equipment, a 30-day risk-free trial begins. If you are not satisfied for any reason, there is no penalty for returning the equipment, and you will receive a full refund.

Accreditations: Link Interactive is accredited by the Better Business Bureau, and maintains an A+ rating. The company has also received favorable reviews from Angie’s List, TrustPilot, Facebook and Yelp. 

Company Details: Link Interactive been in business for 67 years, since 1952. The company was originally founded as Mountain Alarm. Link Interactive’s DIY systems were launched a few years ago. The company has a strong reputation for customer service and affordable systems. Link Interactive is an arm of Alarm.com. The equipment is provided by Link; the software is provided by Alarm. 

Contact:

Link Interactive
4155 Harrison Blvd.
Ogden, UT 84403
Tel: 877-826-5443
Website: https://www.linkinteractive.com

Donna McDurfee - Senior Advisor

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