Home Warranty of America

Home Warranty of America is one of several companies that offer repair or replacement coverage for appliances and household systems. This can reduce the impact of repair and replacement costs on your budget.

0 Reviews - Write Review
7.1
Grand Score
8
User Score
7.1
Grand Score
8
User Score
Visit Site

When you own a home, there is a great amount of responsibility that goes along with it. You need to maintain the building as well as the systems that run it and the appliances inside it. Homeowner’s insurance has you covered if your home is damaged due to a fire, or if someone steals your personal belongings. However, homeowner’s insurance won’t help if your furnace breaks down or you need service on your refrigerator due to normal wear and tear. What you need for these situations is a home warranty.  

A home warranty is a contract that provides necessary service to your appliances and/or the systems in your home. This contract protects your budget from expenses you may not be able to cover. Home Warranty of America offers two different warranty plans. You may want to consider one of them if you are looking for a way to prepare for these kinds of expenses.

Grandfolk Scoring
Cost 6/10
Coverage period 9/10
Additional fees 6/10
Exclusions 7/10
Contractors 7/10
Service response 6/10
Payment 10/10
Claims 9/10
Cancellation 9/10
Ease 10/10
warranty 9/10
Customer Support 9/10
Cost
Is there an annual fee?
Annual feesrange from $275-$700
Coverage period
When will my coverage begin?
Coverage begins after a review period of 30 days
Additional fees
Are there any additional expenses or fees?
You must pay a fee each time you call for service, between $50-$100
Exclusions
Are there any items that are not covered?
All plans cover normal wear and tear of appliances and systems only
Contractors
Who will the company send to my home?
HWA approves service providers through an exhaustive process
Service response
How quickly can the company resolve my issue?
HWA will dispatch service requests within 48 hours
Payment
What types of payment are accepted?
Credit card and check
Claims
What is the process for filing claims?
Place a call or enter a request online for service
Cancellation
Cost or difficulty to cancel?
You can cancel your contract within 30 days for a full refundminusfees
Ease
Ways you can enroll
Very easy; help is available by phone or online
warranty
What warranties are offered?
Over 20 different appliances or systems
Customer Support
Ease of access
Contact customer support by phone or online
Age Score:
9
50-65 Years
9
65-75 Years
2
75-85 Years
2
85-Above

Home warranties can give you a sense of confidence that items in your home are covered if they break. Still, you must carefully read the warranty contract and be completely clear about what is and what is not covered. Younger seniors who can read and understand the contract and any exclusions are appropriate customers for a home warranty. However, older seniors who may be in a declining mental state are advised to beware of such contracts. 

Some items have restrictions on what specific problemscan be repaired. HWA also has the right to request proof of previous maintenance for up to threeprior years. This puts the onus on the homeowner to prove that the contract applies. 

Health Score:
9
Great health
9
Good Health
2
Fair Health
2
Poor Health

The company reserves the right to determine what is or is not an emergency. If someone’s health is dependent on the operation of one of the covered items, waiting for a technician could prove dangerous. The contract provided by HWA states that they will make reasonable efforts to expedite emergency service (which is usually considered to be loss of life or peril).

Pros:

  • Home Warranty of America offers a standard plan for 13 months of coverage, one month longer thanmost other companies.
  • The website offers comprehensive tips on home maintenance.
  • Trade Call Fees vary between $50-$100.
  • Contracts limit repair or replacement fees to $5,000/covered item and $15,000 in the aggregate during the contract period. This is much higher than some other companies offer.
  • If your repair fails, HWA will provide for necessary repairs without an additional fee for up to 90 days on parts and 30 days on labor.

Cons:

  • If you decide to pay monthly, there is an additional service fee.
  • There is a 30-day waiting period for your coverage to begin.
  • Whether an appliance or system is repaired or replaced is at the discretion of the company. 

Bottom Line:

Among companies that offer home warrantees, Home Warranty of America is considered in the top ten. The company operates nationwide and offers comprehensive plans to cover over 20 appliances and systems. This company also offers some things that others don’t, including coverage for over 30 items usually not covered by home warrantees (fixtures, faucets, etc.), as well as GreenPlus coverage and OrangePlus coverage (both of which provide upgrades on appliances that need to be replaced). 

Furthermore, HWA’s contract is for 13 months, not the usual 12. The company has a very nice website that is easy to navigate, and even outlines the company’s values and vision. This is refreshing compared to many other websites out there. As with other companies, the internet is full of negative reviews, but this company has a solid B rating with the Better Business Bureau. This is one company you shouldconsider if you are in the market for a home warranty.

Frequently Asked Questions:

How do I request service?

Once your contract is effective, you will need to wait 30 days. Then, you can call HWA anytime (24/7/365) or submit a request through the website.

Besides the plan price, are there additional out-of-pocket expenses?

You will need to pay aTrade Service Fee for each type of trade service call you make.The price per trade is between $50 and $100, depending on where you live.

Does the company cover old appliances?

Yes, as long as all covered systems and appliances were in proper operating condition on the date your coverage started, and have been properly installed and maintained.

More Information:

Product Details

Overview:Home Warranty of America offers two plans. Each plan is customizable to include additional items. Furthermore, there are options for adding SEER/R-410A Modifications (seasonal energy efficiency ratio), GreenPlus coverage (replacement of systems or appliances with ENERGY STAR qualified products), as well as OrangePlus (which increases the value of professional series appliances up to $2,000, increases toilet replacement up to $600, includes a water softener, and covers the cost of removing defective equipment). 

In addition, both plans allow you to choose a higher Trade Call Fee to reduce your monthly payment. 

Package Details:The company offers two plans: Premier and Premier Plus. Both plans cover over 20 different appliances and systems in your home. The Premier Plus plan adds coverage for an air conditioning system. The Premier Plus plan includes Premium coverage for over 30 items that are traditionally not covered by basic home warranty plans, such as fixtures, faucets and shower heads. You can add Premium coverage to the Premier plan for a low monthly cost.

Other Services: N/A

Additional Company Details

Contract Details: If you cancel within 30 days, you will get a full refund if no claim has been made. If you do cancel within 30 days and have not received any service, you are entitled to a full refund minus a cancellation fee of the lesser of $30 or 10% of the contract fee. If you cancel, or the company cancels your contract after 30 days, you are entitled to a pro-rated refund of the amount paid, minus a cancellation fee of the lesser of $30 or 10% of the contract fee.

Warranty: Should a repair fail, HWA will provide for the necessary repairs without an addition Trade Call Fee for a period of 90 days on parts and 30 days on labor. 

Accreditations: Home Warranty of America is accredited by the Better Business Bureau and maintains a B rating. 

Company Details: Home Warranty of America was founded in 1996, and serves homeowners from coast to coast. The website includes a page listing the company’s values, its vision and the qualities it expects from its employees. The BBB notes that it has seen a pattern of complaints that HWA has addressed by instituting procedures to assist consumers, including a change to how it escalates complaints. The company has instituted a tracking system for complaints so they can be tracked for a timely response.

Contact

Home Warranty of America
P.O. Box 850
Lincolnshire, IL 60069-0850
Tel: (888) 492-7359
Website: http://hwahomewarranty.com

Donna McDurfee - Senior Advisor

...