Merry Maids

Merry Maids, like a few other house cleaning providers, offers a comprehensive (49-point) cleaning checklist; it is a good option for seniors seeking a predictable house cleaning service. 

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9.4
Grand Score
8
User Score
9.4
Grand Score
8
User Score
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Merry Maids house cleaning service uses screened and trained employees and is bonded and insured, so the service comes with insurance for broken items. As opposed to working with an individual housecleaner, the company manages all employee details such as filing and paying taxes. The company provides the equipment and supplies, and the same team cleans whenever possible. Merry Maids cleans all rooms of the house according to its 49-point checklist, which is available on its website. The greatest benefit of house cleaning services is that they allow seniors to stay in their homes longer, continuing to live independently, thanks to receiving help doing weekly, twice-monthly or monthly housekeeping tasks. By using Merry Maids, seniors no longer face the challenges of keeping a tidy house due to health problems or a lack of time or energy.

Grandfolk Scoring
Price 10/10
Contract obligation 10/10
Risk-free trial 8/10
Cancelation Fee 8/10
Insurance 10/10
Number of Cleaners 10/10
Home access 9/10
Key security 9/10
Cleaning supplies 10/10
Price
Fee for the service
Visit the website or call for a quote
Contract obligation
Length of commitment
No contract
Risk-free trial
Full refund for trial?
No refunds; work is guaranteed with a re-do if reported within one business day
Cancelation Fee
To terminate appointment
None, if cancellation is processed at least one business day before scheduled cleaning
Insurance
Replacement policy for lost or damages
Yes
Number of Cleaners
Number of cleaners per house
Small teams
Home access
Access the home for cleaning
Give Merry Maids a key or be at home
Key security
Company house key storage?
Yes, if you are not home Merry Maids will safeguard your key
Cleaning supplies
Are supplies eco-friendly?
Yes
Age Score:
10
50-64 Years
10
65-74 Years
10
75-84 Years
10
85-Older

Merry Maids is ideal for seniors of any age who seek to release their cleaning responsibilities to a professional service. As seniors age, they often become less comfortable with strangers coming into their home. They increasingly feel more vulnerable. Merry Maids’ thorough screening of employees and its effort to send the same team to a customer each time reduces the senior’s concern because of the relationship that can build with the team. While having an insurance policy in place for breakage is nice, an aging senior does not want treasures lost through theft or breakage. Again, the trust built with a team that knows what is cherished is important. Also, strength and balance decline with age, and cleaning tasks that were once a bother can become physically overwhelming, or even dangerous. They could lead to accidents or falls.

Health Score:
10
Poor Health
9
Fair Health
8
Good Health
8
Great Health

While Merry Maids is not a service designed for seniors, some of its characteristics make it friendly to a senior in declining health. Its ‘green focus’ means fewer chemicals are released into the air, so someone with breathing issues will be able to tolerate the cleaning process more easily. A senior who is sick feels less secure and will benefit from Merry Maids’ thorough employee-screening process, as well as from the company’s attempt to send the same cleaning team each time: familiar faces are reassuring. Eyesight, mobility and cognitive problems can lead to a messy home and even pose dangers for seniors trying to maintain a clean house. The most challenging aspect of this service for seniors may be the required interaction with the cleaning service, e.g., to reschedule cleaning on holidays or skip a week of the service.

Pros:

  • Although owners must secure their pets during the house cleaning visit, Merry Maids does offer cleaning services for pet owners.
  • Merry Maids offers a 100-percent satisfaction guarantee. If you are not happy with any aspect of the cleaning, contact Merry Maids within 24 hours, and they will return and clean that area again for free.
  • Merry Maids uses products that are environmentally-friendly and are lower in volatile organic compounds (VOCs) which can be problematic for individuals with allergies, asthma and any age- or health-related breathing difficulties.
  • Merry Maids offers one-time cleaning services for special occasions, such as moves, holiday dinners or birthday parties. Bathrooms, cabinets, refrigerators, and ovens can all be cleaned on a one-time basis.
  • Merry Maids does the background checks, drug screening and hiring for house cleaning, including filing required tax paperwork and paying taxes, and provides insurance, so that a senior does not need to go through the process of hiring house cleaning help.

Cons:

  • The cleaning products used by Merry Maids, many of which customers would like to use themselves between cleanings, are not available for sale.
  • Merry Maids does not offer services such as dishwashing and laundry.
  • Like any large franchise operation, what counts is the local franchisee so extensive vetting needs to be done locally.

Bottom Line:

Merry Maids provides comprehensive cleaning services for each room of the house and custom cleaning services are available by request. Merry Maids’ 49-point cleaning checklist promises the most thorough cleaning of any chain or franchise house cleaning service provider. For seniors who have breathing or health issues, the company’s use of environmentally friendly cleaning products means no chemical fumes. Merry Maids has been the recipient of the Women’s Choice Award for America’s Most Recommended Cleaning Services for the past five years. For a senior who wants to know that the contracted cleaning services will follow a reliable, specific checklist and will use cleaning products that are not a health hazard, Merry Maids may be the right option.

Frequently Asked Questions:

Do you always send the same cleaning team to my house? Local franchises of Merry Maids typically send anywhere from one to three team members per visit. Merry Maids tries to ensure that at least one of the team members cleans your home each time. The Merry Maids office will contact you when a team member is unavailable to ask if you would prefer for someone else to clean your house, or if you would rather reschedule your cleaning visit to ensure that the same team member will clean your house.

Do I need to be home for the cleaning service to occur? No, you do not have to be home for the cleaning service. If you cannot be home, you can leave your key with Merry Maids who will safeguard your key.

What qualifications do the maids have? Merry Maids housecleaners are professionals that undergo extensive training to become Merry Maids, and they continue to take ongoing classes after the training process ends. Merry Maids also conducts extensive background checks and screening of applicants to ensure peace of mind for customers.
 

More Information:

Product Details

Overview: Merry Maids boasts “thorough, consistent, and customized” house cleaning that is available on a one-time, weekly, twice-a-month or monthly basis. Prices vary depending on the frequency of house cleaning services selected. A free estimate can be obtained by calling Merry Maids or going through its website. 

Package Details: Rather than offering different packages, Merry Maids offers services based on each customer’s needs. Merry Maids calculates the price of your house cleaning services based on many factors. The fee depends on the size of your house, the number of pets, amount of clutter, type of floor surfaces and the frequency of cleaning. In all rooms, the service offers dusting, vacuuming and floor cleaning, as well as wastebasket and ashtray emptying. Merry Maids offers cleaning services specific to the kitchen and bathroom as well.  Kitchen cleaning services include cleaning of appliances, cabinets, tables, chairs, sinks, countertops and floors. Bathroom cleaning includes shower, bathtub, sink, toilet, mirror and floor cleaning. Additional services are also available.

Add-on Services: Many local offices of Merry Maids offer additional, special house cleaning services such as oven cleaning, refrigerator cleaning, window washing, wall washing, cabinet cleaning, furniture treatment, post-construction cleaning, and packing and unpacking.

Additional Company Details

Contract Details: Merry Maids requires that all pets be secured to protect its employees. 
It requires full payment by check or credit/debit card on the day of the cleaning. To reschedule or cancel a cleaning, you must contact Customer Service at your local Merry Maids branch at least one business day before the scheduled cleaning to avoid being charged for the cleaning. Additional fees may apply; be sure to consult with your local branch for more information. If Merry Maids arrives for a cleaning visit and cannot access your house, you may be charged a fee.

Warranty: Merry Maids offers a ‘worry-free’ 100-percent satisfaction guarantee. If a customer is not satisfied with a cleaning, they can contact Merry Maids within one business day, and Merry Maids will return to perform an additional cleaning for free.
 
Accreditations: While some franchises are accredited by the Better Business Bureau, neither Merry Maids itself nor its parent company, The ServiceMaster Company, is accredited at the corporate level. The rating of local franchises can be checked at the Better Business Bureau website. 

Company Details: Merry Maids was founded in 1979 by Dallen W. Peterson in Omaha, NE, and was purchased by ServiceMaster in 1988. Today it is the world’s largest cleaning franchise. ServiceMaster Global Holdings, Inc., was named one of Fortune magazine’s World’s Most Admired Companies in 2016. Merry Maids operates over 1,100 franchises throughout the world and seeks to provide “thorough, consistent, and customized” cleaning services.

Contact:

The ServiceMaster Company, LLC
Merry Maids Limited Partnership
860 Ridge Lake Blvd.
Memphis, TN 38120
Phone: 800-798-8000
Website:  http://www.merrymaids.com  
Email: https://www.merrymaids.com/contact-us 

Sheeva Azma - Senior Advisor

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