Comfort Keepers

As a company that provides support to seniors with companionship and personal care, Comfort Keepers is an excellent option for in-home care. 

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7.8
Grand Score
8
User Score
7.8
Grand Score
8
User Score
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After living a very independent life, it’s frustrating for seniors to find they have less mobility, and that the things that used to come easilysometimes don’t anymore. We all face these challenges as we age, but it doesn’t have to be the end of independence. In-home care can provide the necessary support a senior might need to lead a fulfilling life. 

Comfort Keepers is a company that provides in-home care including companion services, assistance with personal hygiene, mobility assistance, nutrition support and private duty nursing. Even if a senior is in assisted living or nursing home, Comfort Keepers can help make your loved one more comfortable, engaged and active.

Grandfolk Scoring
Cost 10/10
Ease 10/10
Customer support 10/10
Caregiver 10/10
Medication support 10/10
Warranty 10/10
Cancellation 10/10
Private insurance 5/10
Cost
What is the cost of the service?
Costs vary depending on the level of care needed, and on other factors
Ease
Is the service easy to use?
Yes, care coordinators can help you along in the process
Customer support
When is customer service available?
Staff is available 24/7 to answer questions
Caregiver
Is one caregiver assigned to my loved one?
Comfort Keepers selects the best fitbased on needs anddesires
Medication support
Can the company administer medications?
Yes
Warranty
What if my needs change?
Changes can be made at your request
Cancellation
Is it easy to cancel the service?
You may cancel the service if it is no longer needed
Private insurance
Can the company help with insurance matters?
This should be discussed with the individual franchise
Age Score:
2
50-65
4
65-75
10
75-85
10
85-Above

Comfort Keepers services are not restricted based on a senior’s age. If a senior of any age needs additional support for activities of daily living (ADLs), Comfort Keepers will develop an individualized care plan for each client. Younger seniors who are still independent will likely not need the services of Comfort Keepers. However, in cases where a younger senior is living alone and needs companionship or assistance with housekeeping, a Comfort Keeper can be just what is needed. 

If a senior is in otherwise good health but is experiencing the onset of dementia, a trained Comfort Keeper can implement the company’s ‘Interactive Caregiving’ system. This allows the provider to plan activities to assist in creating more lucid thought. This proprietary system blends strategies and technology to encourage full engagement and interaction. The Comfort Keepers website offers a short online assessment to help you determine if your loved one could benefit from assistance. 

Health Score:
2
Great Health
2
Good health
10
Fair Health
10
Poor Health

Although the natural aging process can make living at home more difficult over time, Comfort Keepers’ goal is to provide in-home care that helps seniors live independently for as long as possible. From assistance with light housekeeping and companion care to meal preparation and support for Alzheimer’s patients, Comfort Keepers can assist in a myriad of ways. When caring for a loved one has fallen on a family member, Comfort Keepers can offer respite care. 

The company understands that caregiving on a continual basis is stressful and breaks are necessary. It can also offer support for the family during the period when a loved one is nearing their end of life. Comfort Keepers can support the family by working with the hospice agency, helping to care for your loved one, helping around the house and providing emotional and moral support.

Pros:

  • Written plan of care for each client, which is reviewed every six months.
  • Support is available 24/7.
  • Caregivers are trained to support the needs of their clients.
  • Over 700 offices worldwide.
  • There is an ‘Interactive Caregiving’ approach to care.

Cons:

  • Website is missing some important information that could be useful to interested customers.
  • Locations are individually owned and operated, which can result in variability in the quality of services for clients.
  • There have been complaints in some offices of caregivers not arriving for their scheduled shifts or refusing to perform the required care, even when agreed to by the care coordinator.

Bottom Line:

Comfort Keepers has been in business for about 20 years and has grown significantly in that time, both in the U.S. and abroad. The basis of this business is to provide quality in-home care to seniors, to enable them to live a more fulfilling life in the comfort of their own home. Services focus on companionship (light housekeeping, grocery shopping, and incidental transportation) and personal care like grooming and nutrition. The company can, however, provide private duty nurses in necessary situations. Comfort Keepers has developed a proprietary “Interactive Caregiving” system, which blends technology and training to give caregivers the tools they need to keep a senior engaged and interested. 

This business grows using the franchise model. Each location is independently owned and operated. Even if the main office, which has an A+ rating with the BBB, has rules to follow, it is inevitable that some offices will make some modification to those rules. As a result, not all offices have excellent ratings with the Better Business Bureau, and not all of them are accredited by the organization. The fact that this company was purchased by Sodexo to support its commitment to health care outcomes has improved Comfort Keepers’ standing in the industry.

Frequently Asked Questions:

What types of homecare services are provided?

Comfort Keepers provides companionship services, personal care and respite care. Some offices can also provide dementia support and nursing care. 

How are applicants screened for employment?

Each applicant is carefully screened and trained. They undergo national and local criminal background checks, DMV checks, and personal and professional reference checks. Every caregiver is bonded, insured and covered by Workers’ Compensation. 

How will I know if the care has been provided?

Comfort Keepers employs a system called E-RSP which tracks the caregiver's arrival and departure. As soon as the caregiver arrives at the senior's home, they need to call the system and "check in." When they leave, they "check out." 

More Information:

Product Details

Overview:  Comfort Keepers provides care and support for seniors either in the home, in an assisted living facility or in a nursing home. Each client will have a care plan developed based on their needs. 

Package Details: Comfort Keepers provides support to seniors at any level of need. It can provide companionship services such as meal prep, laundry, light housekeeping, grocery shopping and incidental transportation. The company also provides personal care services like bathing, grooming and mobility assistance, as well as dementia care and respite care. If necessary, it can also provide private duty nursing care. This can include personal medical care like managing a colostomy, urinary catheter maintenance and administering medications via injections, eye drops or oral application. 

Care may be completed in home, in an assisted living facility or in a nursing home. Once needs are determined, a plan with level of care and hours per week is developed. Costs will vary based on these parameters, as well as area of the country the care is being provided. 

Other Services: Comfort Keepers offers the grandPad, which is a tablet that is easy for seniors to use to keep in touch with family. The company also partners with Lyft, the on-demand ride service, to provide reliable transportation for clients and caregivers. Rides are arranged through Comfort Keepers. Finally, it offers personal emergency response systems, home monitoring systems and around-the-clock monitoring through SafetyChoice. 

Additional Company Details

Contract Details: Each client/family will meet with a representative of a Comfort Keepers local office. This is generally an in-home visit. The needs of the senior will be assessed and a care plan will be developed. The plan will include the level of care needed, such as companionship care, personal care, or nursing care, and the number of hours per week care is requested. The office will then find a qualified Comfort Keeper to work with the client. 

Personal care plans are reviewed every six months to determine if modifications are necessary. The care plan is also reviewed with the caregiver at every step, so they are aware of the senior’s specific needs. 

Warranty: If, after you have met with the care coordinator and agreed to service, you are not comfortable with your loved one's caregiver, you can request a new one. The company will work with you to find the best match for your loved one.

Accreditations:The main office of Comfort Keepers is accredited by the Better Business Bureau and maintains an A+ rating. Not all franchise offices are accredited. 

Company Details: Comfort Keepers was developed in 1998 by Kris Clum, a registered nurse who was working in home health care. She discovered the need for someone to help patients with non-medical needs, such as picking up bread and milk, or serving as a companion. She worked with her husband, Jerry Clum, Jr., to develop Comfort Keepers. Employees of the company have a common goal to provide the best in-home caregiving services, so that seniors can maintain their independence. 

The company was acquired by Sodexo in 2009. Sodexo provides food and facility management services, but also partners with health care facilities to provide models for improving quality of life for patients. Based in France, Sodexo is the Comfort Keepers franchisor. Comfort Keepers also supports local seniors who are at risk of malnutrition through Feed Seniors Now, a part of the Feeding America network. This is based on the company’s belief that good nourishment is part of maintaining senior independence.

Contact:

Comfort Keepers
6640 Poe Ave., Ste. 111
Dayton, OH 45414
Tel: 866-225-2019
Website: http://www.comfortkeepers.com/

Donna McDurfee - Senior Advisor

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