Right at Home

time icon 7 min read update icon Sept. 20, 2019
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Right at Home offers in-home care from qualified caregivers, based on each patient’s needs.

As we move through those ‘golden’ years, it is a fact that our bodies begin to fail, sometimes in small ways. Many seniors live in their own homes and want to remain there as long as possible. Eventually, however, we will all find that normal daily activities become difficult to complete, or our memories begin to fail. Then, either a spouse or family member must realize that the senior should have additional help of some kind. 

Depending on what those needs are, the spouse or family have a decision to make. Home care is a possibility, but there is so much to consider. Many local organizations can provide support on an irregular basis, but if you want more than sporadic support, Right at Home might be a great option.

Grandfolk Scoring
Cost 10/10
Ease 10/10
Customer support 7/10
Caregiver 10/10
Medication support 8/10
Warranty 10/10
Cancellation 10/10
Private insurance 10/10
What is the cost of the service?
Each custom care planis based on need; costs will vary
Is the service easy to use?
Yes, set up a meeting to get started
Customer support
When is customer service available?
Usually regular business hours, but this may vary
Is one caregiver assigned to my loved one?
Yes, but you can ask for another caregiver at any time
Medication support
Can the company administer medications?
Some locations can administer medications, others cannot
What if my needs change?
The schedule for home care can be adjusted as needed
Is it easy to cancel the service?
You can adjust the schedule or cancel as necessary
Private insurance
Can the company help with insurance matters?
Yes, it helps with benefit coordination and provides documentation
Age Score:
50-64 Years
65-74 Years
75-84 Years

Right at Home provides excellent support for seniors of all ages. The company offers support in many ways, including companionship care for those who may be lonely and need help with basic household chores. These caregivers are hired to spend time with the patient. They could read a book aloud, play games, or provide transportation. Right at Home can also provide caregivers who can provide homemaking support, such as laundry, cooking, and light housekeeping. 

In addition, Right at Home can provide skilled nursing care after a patient returns from the hospital. A caregiver can support a patient who has Alzheimer’s or other dementia, and they can, at a minimum, remind the patient to take necessary medicines. In cases where there is skilled nursing care in place, the nurse can administer the medications. This home care agency has a variety of options depending on the needs of the patient and the family.

Health Score:
Great Health
Good Health
Fair Health
Poor Health

Right at Home is most helpful in situations where the senior has needs that they cannot provide for themselves. Seniors who are in great or good health are usually independent and can support their own needs. However, if the senior is in fair or even poor health, Right at Home will provide the necessary support depending on each unique situation. When a senior has limited mobility, a caregiver can assist with bathing and showering, grooming and physical therapy. A caregiver can offer companionship to those who may be able to get around, but are experiencing loneliness or depression. 

In other cases, Right at Home can send aides who can assist with transportation to doctor visits and make sure the senior is taking their medications on time. Another area where Right at Home is superior is when a senior is being discharged from the hospital or rehabilitation center. With its Right Transitions program, the company provides assistance to the hospital as well as the client. It can communicate with doctor and nursing staff to be sure all instructions are clear and understood.


  • Right at Home searches for the most appropriate caregiver and considers services needed, the loved one’s interests, and the senior’s personality. It encourages the family to be involved in the decision-making process.
  • There is no long-term contract to sign; you can change the frequency or level of service at any time.
  • Detailed notes are kept by the caregiver and left at the home of the senior.
  • Care may be provided at assisted living communities, nursing homes and hospitals (depending on the services provided by the local office).
  • Through its Right Transitions program, the company can provide support for a senior transitioning to home from the hospital.It can work with the healthcare facility to enhance the discharge process and help prevent readmission.


  • Right at Home offices are franchises that are independently owned and operated. Each office may or may not be accredited by the Better Business Bureau. This model also gives the corporate office a decreased ability to keep quality consistent across offices.
  • Some complaints have been made about quality of caregivers, even though the company say sit uses professional caregivers.
  • Service fees can be raised at any time, but notification is made at least 30 days in advance.

Bottom Line:

Right at Home has emerged as one of the best home care companies over the past 20 years it has been in business. Although each franchise location is independently owned and has its own list of services, essential care is always an option. Depending on the location, some offices can provide dementia care, hospital discharge support and more critical care. There is evidence that Right at Home has found an excellent model for running a successful business. With the appropriate caregiver support and monitoring, it can ensure that excellent care is provided. It does its best to find the most appropriate match for the senior in need. It offers excellent support for franchise owners, including training for development of staff performance and retention.

The company also offers Right at Home University, which is a free online educational program for caregivers. Franchise owners can also participate in the Right at Home Care Rewards program, which offers incentives to keep caregivers motivated by giving them recognition for a job well done. Although Right at Home is only a little over 20 years old, the founder of the company has a background in hospital administration and is even trained as a certified nursing assistant. Right at Home has a solid track record of excellent care and should be considered for in-home care situations.

Frequently Asked Questions:

What types of homecare services are provided?

Right at Home offers a variety of services, including companionship care and homemaking, physical assistance, skilled nursing care, respite care, Alzheimer’s and dementia care and hospice care, as well as hygiene and wellness care. These services may vary by office location.

How are applicants screened for employment?

All applicants undergo a criminal background check. They are bonded and insured. 

How will I know if the care has been provided?

Right at Home tracks its caregivers with timesheets as well as internet-based solutions to verify time and attendance. Franchise managers make regular unannounced visits to ensure that caregivers are following the care plan.

More Information:

Product Details

Overview: Right at Home offers a variety of home care services, from dementia care to companion care, medication reminders and housework, depending on each individual case.  

Package Details: Following a meeting with a certified company representative, a family will receive a custom care plan. The plan will include the number of hours of care needed per week and the level of care needed (non-medical, skilled nursing, etc.). Services are billed hourly after they are provided. Rates may vary depending on where the senior lives. Right at Home is a franchise, so there may be variations in the type of care provided through each office. 

Other Services: None. 

Additional Company Details

Contract Details: The family or spouse of the senior will need to meet with a representative of Right at Home. At that meeting, the level of care and number of hours per week that care is needed will be discussed. Following the meeting, the family will receive a custom care plan that has been developed just for your senior. Right at Home will then search its database for the caregiver who is the best match for your needs. Care can begin within days. You can change the amount or level of care at any time without penalty, as there is no long-term contract. 

Warranty: Right at Home does its best to match you with a caregiver that can work with your family and loved one. However, if you are unhappy with the care being provided, you can request a change in caregivers. In addition, the company has several tools to track its caregivers, so you can be sure that care is being provided. 

Accreditations: Right at Home has developed a sound business strategy for creation of franchise offices around the country. It is one of the highest-rated home care agencies in the country. The Better Business Bureau has rated the main office, which is accredited, anA+. In 2016, Right at Home of the Desert in Rancho Mirage, California was awarded the Best of Home Care Provider of Choice and Employer of Choice awards. 

The awards were given by Home Care Pulse, an organization that helps home care agencies to improve their business by measuring the satisfaction of their clients and caregivers. Right at Home was also recognized as one of the best franchises in America by Forbes in 2016. 

Company Details: Right at Home was founded by Allen Hager, who had experience in the healthcare industry as a hospital administrator. After seeing many seniors leaving the hospital to go home, he realized that there were very few options to help them return to full health. He talked to many families to get an idea of the challenges faced by seniors living at home. He also became a certified nursing assistant, so he could participate in caring for seniors. 

Hager started Right at Home in Omaha, Nebraska in 1995. There are about 500 locations across the U.S. and internationally. 


Right at Home
6464 Center Street, Suite 150
Omaha, NE 68106
Tel: 877-697-7537
Website: https://www.rightathome.net/

Donna McDurfee - Senior Advisor

Donna is senior researcher with Grandfolk® providing in-depth product and service reviews to empower senior buying decisions.

For myself
82 Years