Visiting Angels

Visiting Angels can provide essential non-medical care for your loved one who needs support at home.

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8.6
Grand Score
8
User Score
8.6
Grand Score
8
User Score
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Finding in-home care for a loved one can be a stressful process. Your family needs to find caring, compassionate people who can be trusted to care for a senior in your life. You may not be sure how much support they need. Your loved one may need physical assistance like meal preparation, laundry and housekeeping, but may also be struggling with social interaction. 

Visiting Angels can support the physical needs of a senior by assisting with bathing and grooming, dressing, mobility and incontinence. The company can also provide companionship to assist with getting groceries, errands and light housekeeping. Visiting Angels has caring compassionate caregivers who put seniors first and prioritize the safety and security of each client. Visiting Angels requires each caregiver to have character and integrity. The company provides private, reputable home care that you can trust.

Grandfolk Scoring
Cost 10/10
Ease 10/10
Customer support 10/10
Caregiver 10/10
Medication support 7/10
Warranty 10/10
Cancellation 10/10
Private insurance 10/10
Cost
What is the cost of the service?
Costs vary across the country and are based on the needs of each client
Ease
Is the service easy to use?
Yes, just set up a meeting with your local office
Customer support
When is customer service available?
You can reach the company 24/7
Caregiver
Is one caregiver assigned to my loved one?
Yes, and you will have the opportunity to interview any caregiver
Medication support
Can the company administer medications?
No, but caregivers can give reminders
Warranty
What if my needs change?
The company appreciates a week’s notice for a schedule change
Cancellation
Is it easy to cancel the service?
Yes, service can be canceled if necessary
Private insurance
Can the company help with insurance matters?
Yes, assistance with insurance is available
Age Score:
4
50-65 Years
6
65-75 Years
8
75-85 years
10
85-Above

Visiting Angels provides care for seniors of any age by supporting the process of 'aging in place.' They understand that most seniors want to maintain their independence for as long as possible and to stay in their homes, the place where they feel most comfortable. By recognizing the various supports that might be needed, Visiting Angels can recommend a plan that will help your loved one stay at home and feel supported. 

The company can provide companion care and personal care, and caregivers can help the senior remember to take their regular dose of medications. Even the act of keeping the senior active by taking a walk is something caregivers can do. All of this can be scheduled for times that work for you and your loved one. 

Health Score:
4
Great Health
8
Good health
10
Fair Health
10
Poor Health

Visiting Angels offers excellent non-medical care for seniors who want to stay home to recuperate from a hospital stay, and for seniors in good health who might need help feeding themselves nutritious meals. In addition, Visiting Angels has a collection of services called Life Care Navigation, which includes palliative care and end-of-life care. The company trains caregivers through a palliative care certification program that shows them how to be supportive, soothing and comforting. 

The approach is to restore hope and assist with healing. If the senior is nearing end of life, the company supports the physical, emotional, social and spiritual needs of the client. Care is centered on your loved one's comfort and well-being. In addition, the company can offer respite care for family members who have been providing care for the senior.

Pros:

  • The company develops programs to care for a senior’s emotional, spiritual and physical needs.
  • Visiting Angels can teach seniors how to use a cell phone, surf the web and text, among other technologies.
  • The family and senior will meet the recommended caregiver before care begins.
  • Visiting Angels has a three-prong approach to reducing hospital readmissions.
  • At the initial meeting, the company will provide a complimentary home safety and falls assessment.
  • Customers can reach assistance 24/7.

Cons:

  • Since each office is independently owned and operated, there is the possibility of variable care from each office.
  • There have been some complaints of caregivers being unprofessional or not attentive to the senior’s care.
  • In areas where pay may be lower, Visiting Angels may have trouble recruiting and keeping good caregivers. 
  • There is a section of the country — primarily the central and upper Midwest — where there are virtually no franchise offices.

Bottom Line:

Visiting Angels is an in-home care provider for seniors who need support while remaining at home. One of the hallmarks of this company is its commitment to excellent care. The company carefully interviews, screens and reference check its caregivers. Caregivers must also have some prior experience with seniors or have been certified in some form of healthcare. The company is also willing to work with the family to provide care that fits within their budget. It does this through a program called Life Care Navigation, through which it can focus on specific elements of care for your loved one, and support their emotional, spiritual and physical needs. 

Of the other in-home care providers reviewed, this is the smallest company. Even though it has been in business for almost 20 years, it has between 500-600 locations in the U.S., and a few in other countries. This company is growing more slowly than other companies, but that could be due to specific steps being taken. It has many satisfied customers who appreciate the kindness shown to their loved ones. Most of the franchise offices garner an A+ rating with the Better Business Bureau, but be sure to check ratings for your local office before engaging with them.

Frequently Asked Questions:

What types of homecare services are provided?

Visiting Angels offers companion care, including assistance with meal preparation, running errands, and ensuring medications are taken. It can also offer personal care, including bathing, dressing and personal hygiene care. Furthermore, it offers support for a senior who has just returned from a hospital stay, specialized dementia and Alzheimer’s care, palliative care and end-of-life care.

How are applicants screened for employment?

Visiting Angels recruits caregivers who have strong home care experience with seniors, or those who have participated in healthcare certification programs. The company does not believe in “on the job training,” but provides training for all staff. It recommends that franchises perform multiple interviews with each applicant prior to hiring, and they also recommend reference checks.

How will I know if the care has been provided?

Caregivers are monitored by the home care agency through a unique system of personalized contacts. Caregivers must checkin and out before and after home visits. In addition, the care coordinator will make regular contact with the family or senior to get feedback on the care being given.

More Information:

Product Details

Overview: Visiting Angels offers non-medical in-home care for seniors of any age. It offers companion care, personal care, palliative care, care after a hospital visit, social care, dementia and Alzheimer’s care and end-of-life care. 

Package Details: Depending on the specific needs of each senior, the care coordinator from the local Visiting Angels franchise will learn what is needed. A care plan will be developed, including a schedule and number of hours each week.Hourly rates are charged for the service. 

Other Services: None.

Additional Company Details

Contract Details: Visiting Angels will arrange to meet with the family and senior who needs care. It will discuss the specific needs of the senior, including physical, social and emotional needs. Schedules will be discussed, and the care coordinator will explain how to work with schedule changes, etc. If the family decides to go ahead with care, the schedule and plan will be finalized, and a meeting with the proposed caregiver will be arranged. A contract is not required to begin the service. 

Warranty: Visiting Angels’ signature is “select your caregiver,” which allows the senior and the family to identify the type of person they are looking for. A meeting will be arranged with the caregiver before any care is given. If the family or senior is not comfortable with the caregiver, another one will be found. 

Accreditations: Visiting Angels has been identified as a Home Care Pulse Certified Trusted Provider. This identification indicates that the company has proven its commitment to its clients’ satisfaction. The care provider enrolls in the Home Care Pulse Quality Management Program. 

Many of the franchise offices around the country are accredited by the Better Business Bureau and have an A+ rating. Accreditations and ratings do vary across franchises, so it is wise to check this before engaging with a branch. Caregivers voted Visiting Angels as the best place to work in 2016-17.

Company Details: Visiting Angels has been providing elder care since 1998. Lawrence Meigs, President and CEO, co-founded Visiting Angels to fulfill a vision for a different kind of home care company. He has extensive experience in franchise development and leadership. The company is based in Bryn Mawr, Pennsylvania, and has between 500-600 locations in 46 states. The company has expanded and has franchise locations in Canada, Mexico, Brazil and South Korea. 

Contact:

Living Assistance Services, Inc.
937 Haverford Road, Suite 200
Bryn Mawr, PA 19010
Tel: 800-365-4189
Website: https://www.visitingangels.com/

Donna McDurfee - Senior Advisor

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