time icon 6 min read update icon Sept. 20, 2019
9 Ratings - Write Review
Grand Score
User Score
Grand Score
User Score
Visit Site

If you need to get rid of a pile of debris, you don’t need to deal with it yourself. Call 1-800-GOT-JUNK?

Have you recently had renovations in your home that required you to throw lots of junk or construction debris away? Did your office make changes to how you work that required replacement of office dividers, desks and chairs? If so, you may need to find a way to get rid of the old stuff, and most likely drag it out to the curb.

Hauling out the old junk is no longer a problem with 1-800-GOT-JUNK? The company will take care of the junk you don’t need anymore, and will responsibly dispose of it. The company will even come to your home or office and pick up the junk. You don’t need to lift a finger. The company will do its best to reuse the junk, give it to charity, or take it to the dump

Grandfolk Scoring
Cost 8/10
Warranty 5/10
Ease 10/10
Cancellation 10/10
Customer support 10/10
Materials taken 8/10
Dumpsters 5/10
Credit card 10/10
How much does service cost?
It depends on how much junk you have
What should I do if I’m unhappy with the service?
Call the local office
How easy is it to set up a removal?
Easy, just call the 800 number or make the appointment online
Can I cancel the scheduled haul?
Yes, you can cancel the service any time before the scheduled visit
Customer support
How easy is it to reach the company?
Call the company 24/7
Materials taken
What kinds of waste are not accepted?
Hazardous waste of any kind and old cars
Does the company rent dumpsters?
Credit card
Is a credit card required to schedule a pickup?
No, but you must pay at time of service
Age Score:
50-64 Years
65-74 Years
75-84 Years

1-800-GOT-JUNK? is the easiest service to use by far. Any senior who needs junk removed can easily call the company or schedule a pickup online. Even if the junk is in your basement, the company will come and remove it from where you left it. This makes it very easy to deal with what is sometimes an overwhelming task. 

If you are a younger senior and have lots of projects on your list, this is an ideal way to zip right through them. If you have arthritis, have low energy or can’t lift heavy items, this is the easiest way to get rid of your unwanted stuff. 1-800-GOT-JUNK? is a friend to all seniors.

Health Score:
Great Health
Good Health
Fair Health
Poor Health

If you are in great health, you no doubt have the energy to go through a stuffed closet and get rid of things you no longer need. However, you may not want to deal with deciding what gets sent to charity and what is really trash. Leave that to these professionals. If you are in less-than-great health, you may have enough energy to clean out a drawer or closet, but you most likely will have a loved one help you. Even so, you don’t want to leave the worst part of the project to them. 

Call 1-800-GOT-JUNK? to get rid of that pile of stuff. You can rest assured that this compant will split up the items and allocate them where they can help the most.


  • Easy signup online or by calling the toll-free number.
  • Full-service junk removal, even of furniture and mattresses.
  • The company does its best to keep waste out of landfills.
  • The company picks up junk at construction sites and takes construction debris.
  • Same-day service is provided.


  • Costs can be higher than expected, and there is no way to predict ahead of time.
  • Each office is independently owned and operated, which can cause variations in service.
  • Reports have been made of arrivals later than the two-hour window that was selected.

Bottom Line:

Everyone seems to have a lot more junk these days. We accumulate so much stuff that it’s easy to let it get out of control. 1-800-GOT-JUNK? started as a summer job for a college student, but he was able to expand that idea to serve a need that is common to all. The company has a strong environmental statement. It uses three guiding principles to direct its work. It aims to meet or exceed all applicable environmental requirements, adopt its own standards to protect the environment when laws and regulations do not provide adequate controls and ensure that employees and stakeholders understand their roles and responsibilities in sustaining the company’s systems and policies. The company measures what it diverts from landfills, and aims to meet a diversion rate of 75%. 

In spite of these lofty goals, the company often struggles with customer service concerns. There are many complaints online that indicate that the pricing structure is opaque and that customers are not prepared for the prices that are quoted. This is unfortunate. The main headquarters has a very strong rating with the BBB, and some offices in the U.S. are accredited with the Better Business Bureau. However, be cautious and check the rating of your local office before calling. You should know what to expect when you call. As there are less than 200 offices in the U.S., Canada and Australia, chances are that you may not have an office near your home.

Frequently Asked Questions:

Why can’t I get an estimate of cost before the company arrives? 

1-800-GOT-JUNK? cannot give you an estimate before representatives arrive because they need to see the junk you want to get rid of to know how much room it will take in their truck.

Why can’t the company take hazardous waste?

The company’s trucks are not licensed to haul these types of materials. You should call your local waste district for the best way to dispose of these items.

Why is the company concerned with environmental impact?

1-800-GOT-JUNK? believes that what we do today affects all of our tomorrows. The company believes that it has a corporate obligation to make a positive impact on society, the environment, and its customers and employees.

More Information:

Product Details

Overview:1-800-GOT-JUNK offers junk removal from your home or office. Same-day service is possible if you call early in the day. The company will call 15-30 minutes before your two-hour arrival window.

Package Details: The company will send a truck to the location of the junk you want picked up. It will give you a no-obligation, all-inclusive price. The price is based on the volume of the junk and how much space it takes in the truck. 

Other Services: None

Additional Company Details

Contract Details: Upon requesting service for junk removal, the company can provide a range of prices for the area in which you live, but cannot give you an exact price until representatives arrive. They need to see the junk you want to get rid of in order to provide an exact quote. The cost is based upon the portion of the truck your junk takes up. The company is licensed and insured for this type of work.

Warranty: If you are unhappy with services, you should call your local office. The company will do its best to make you happy.

Accreditations: The company has been a three-time winner of the Best Company to Work For award. Brian Scudamore, founder and CEO, has made many television appearances. He has also been the topic of many articles in business magazines for his business sense and entrepreneurship. He was inducted into the Young Presidents’ Organization in 2004, and was a board member of the Young Entrepreneurs’ Organization. 

In 2007, he was named Entrepreneur of the Year by the International Franchise Association. Brian graduated from MIT’s Birthing of Giants program, and is also a participant in an executive education program at Harvard University. The Vancouver office has an A+ rating with the Better Business Bureau, but is not accredited.

Company Details: 1-800-GOT-JUNK? was the brainchild of Brian Scudamore, a college student looking for ways to make money in the summer of 1989. The original name of the business was The Rubbish Boys. He began the business in Vancouver, Canada, and expanded the business through franchising. Today, there are 180 locations in Canada, the U.S. and Australia. The company is known for its culture of professionalism, passion, integrity and empathy. It has been recognized for its Most Admired Corporate Culture, and has been named a Most Engaged Workplace. 


301-887 Great Northern Way
Vancouver, BC V5T 4T5
Tel: 800-468-5865
Website: https://www.1800gotjunk.com/us_en

Donna McDurfee - Senior Advisor

Donna is senior researcher with Grandfolk® providing in-depth product and service reviews to empower senior buying decisions.