Liberty Mutual Insurance

time icon 6 min read update icon Sept. 20, 2019
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Liberty Mutual Insurance has quickly become the third-largest provider of homeowner’s insurance policies in the United States. The company also provides complete landlord insurance policy packages.

Liberty Mutual Insurance has stood the test of time. It has offered insurance policies to clients for over 100 years. The company is a Fortune 500 company with assets of over 100 billion dollars. There are over 900 locations, and the company serves 45 states across the nation. Liberty Mutual consistently provides superior customer service, with 86 percent of policyholders continuing to renew their policies year after year.

Seniors will find Liberty Mutual Insurance company’s firm and stable history reassuring. Although the company does not offer any specific senior discounts, there are many other discounts that are undoubtedly appealing and may outweigh the senior discounts offered by competitive insurance companies.

The landlord insurance policies offered by Liberty Mutual cover multiple properties, single properties, duplexes, triplexes, quads, homes with cosmetic issues, short term rentals and vacation homes. Sheds and garages are also covered. There is also coverage for items on the property that are being used by tenants, such as a microwave, stove, or refrigerator.

Grandfolk Scoring
Ease of enrollment 10/10
Coverage 9/10
Waiting period 7/10
Customer support 10/10
Discount 7/10
Cost 8/10
Deductible 7/10
Ease of enrollment
How do I enroll?
Online, by phone, or through the mobile app
What services are covered?
Property (dwelling, other structures) and liability protection
Waiting period
How soon does the insurance become active?
Call customer service for details
Customer support
What support is provided?
Phone support, 24/7 email support, 24/7 claims serbice
What discounts are offered?
Call the company to discover current discounts
How much are monthly premiums?
Cost varies depending on age, policy requirements and history
Which claims require use of a deductible?
Call the company for details
Age Score:
50-64 Years
65-74 Years
75-84 Years

Most seniors are drawn to companies that have stood the test of time and continue to offer superior customer service. Liberty Mutual Insurance has been around for 100 years and has become a household name. Agents treat their clients with dignity and offer top-notch service that appeals to many seniors because many new, modern companies lack such personalized service. 

Seniors can easily speak on the phone with a Liberty Mutual customer service representative or go to one of the many agencies for face-to-face interactions. All agents at Liberty Mutual will work with seniors in a one-on-one fashion to help build whatever policy fits the person’s unique needs and desires.

Health Score:
Great Health
Good Health
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Many seniors have rentals that they use to supplement their retirement savings. Protecting these investments is paramount. A landlord insurance policy can give seniors the peace of mind that they deserve so they are not constantly plagued by worry. 

Seniors can also opt to bundle policies together. Liberty Mutual offers auto and life policies that can be beneficial to a senior. 


  • The insurance application process is easy.
  • The company has 14,000 groups and offers many discounts.
  • The website is easy to use with accurate rate quotes.
  • 12-month rate guarantee


  • Local offices are often hard to find because there are only 900 locations.
  • The company does not offer a specific senior discount
  • The company does not offer a military discount.
  • The company only offers services in 45 states.

Bottom Line:

Liberty Mutual has been in business for over 100 years and still continues to offer superior services that meet and exceed customer needs. In 2003, with the takeover of Prudential, Liberty Mutual quickly became the top insurer for home and property insurance. Although it doesn’t have an excessive number of physical offices, it still manages to provide clients with full customer service. The 14,000 groups Liberty Mutual contracts with provide limitless opportunities to find at least a few discounts to meet each client’s unique situation.

Unlike many insurance companies, Liberty Mutual Insurance is structured as a mutual, which means that each policy owner has an interest in the company. It is a solid company that continues to grow, which appeals to many seniors.

Frequently Asked Questions:

How do I pay for my policy? 

You can pay online, pay by phone, or pay by mail. You can also set up automatic payments. 

Can I change my plan?

Yes, you can change your policies at any time by adding or deducting services. 

Can I cancel my plan? 

You can cancel your insurance policy at any time. 

More Information:


Liberty Mutual Insurance has grown by creating a superior reputation. In 2003, it took over Prudential and then in 2008, it acquired Safeco. All policyholders have an interest in the company. Rates for auto insurance consistently fall far below those of its competitors, but the cheaper prices do not affect the services offered, which still remain far above average. Seniors shopping for insurance can easily gain rate quotes on the website, at a local branch office, or on the phone with customer service. 

Claims can be easily processed online, via the mobile app or over the phone. Once filed, the claim can be easily tracked online to monitor the progress of the process. Photos of the claim can also be sent through the mobile app to make the entire process relatively easy and straightforward. 

With over a century of service, Liberty Mutual remains on top when it comes to providing policyholders with unparalleled service. 

Package Details: Liberty Mutual Insurance offers numerous insurance packages and provides various discounts if you decide to bundle insurance policies such as auto with homeowners, or auto, homeowners and life policies. 

Individual Plans: Individual insurance policies are offered.

Family Plans: Family plans and packages are offered. The more you bundle, the more you save. 

Liberty Mutual Insurance Mobile App: The Liberty Mutual Insurance mobile app is one of the best insurance apps available. It allows members to access their account information, make changes, send photos of damage, file claims, monitor claims, pay their bills, and many more options. 

Discounts: Liberty Mutual offers a wide range of discounts. Unfortunately, it does not offer a specific senior discount, but there is a discount that focuses on major life changes such as retirement. The company also has safe driver discounts and additional savings for drivers who do not put very many miles on their vehicles. 

Add-on Services: Services such as roadside assistance are easily added onto policies, even a landlord policy. The company offers a wide array of add-on services that not only save you money but are tailored to fit your unique insurance needs. 

Additional Company Details: 

Liberty Mutual Insurance company prides itself on offer top-of-the-line customer service. Seniors can speak to a customer service representative via online chat or over the phone. Customer service is also available via email. The claims department is available 24/7. Roadside assistance is also available 24/7 to policyholders who have the option. 

Payment Policies: You can pay online, pay by phone, or pay by mail. You can also set up automatic payments. There is a discount for automatic payments. Policies can be paid for every month, every six months or even once a year. 

Cancellation: Policies can be canceled at any time. There is no cancellation fee. 

Warranty: There is no warranty.

Accreditation: Liberty Mutual Insurance is an accredited member of the Better Business Bureau. The company maintains an A rating. 

Company Details:

Liberty Mutual Insurance has been in business for over a hundred years. The company continues to grow. As of 2016, it had121.7 billion in consolidated assets and $102.5 billion in consolidated liabilities. The company also boasts $38.3 billion in annual consolidated revenue. Fortune Magazine lists Liberty Mutual Insurance as number 73 on its list of the 500 top companies in the United States. 


Liberty Mutual Insurance
175 Berkeley St Unit J091
Boston, MA 02116-5066
Tel: (888) 398-8924

Kimberly Sharpe - Senior Advisor

Kimberly is senior researcher with Grandfolk® providing in-depth product and service reviews to empower senior buying decisions.