Trugreen

TruGreen has made lawn care for the average customer a focus of its business.

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9.5
Grand Score
8
User Score
9.5
Grand Score
8
User Score
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We often don’t think of lawn care as important. However,if you are lucky enough to have a home with a large lawn, it might become important if there are weeds overtaking the grass, or if there are brown spots in various places. If lawns aren’t maintained, they can become unhealthy, which allows weeds to take over. So, it is a good idea to pay attention to the health of your lawn, shrubs and trees.

If you’re looking for outside help, you might find a few small, local companies that perform lawn care, but may not have the advantage of the latest agronomic advances. Having a local company that knows the area’s ecology and weather and has the support of a successful corporate staff can be invaluable. TruGreen is such a company. It has 35 years of experience, and can treat your lawn so that you can be proud of its appearance.

Grandfolk Scoring
Cost 8/10
Warranty 10/10
Ease 10/10
Cancellation 7/10
Customer support 8/10
Frequency 10/10
Website 10/10
Cost
What are the monthly costs?
Costs vary based on the services you need and on treatment frequency
Warranty
Is the service guaranteed?
The company will return until you are happy with the results
Ease
Is the service easy to use?
Very easy; the company will provide an estimate
Cancellation
How difficult is it to cancel the service?
Cancellations must be provided in writing
Customer support
How easy is access to customer service?
You can call your local office or contact representatives by email
Frequency
How often will my lawn receive treatment?
Generally every 4-6 weeks
Website
Is there a website?
Yes, it is a well-designed site that is easy to navigate
Age Score:
10
50-65 Years
10
65-75 Years
10
75-85 Years
10
85-Above

Seniors of any age can find the support of a lawn care company very helpful. When you have professional technicians who know the area’s soil composition and rainfall amounts, you can be left with only the mowing to do. If you are a younger senior who is still very active, you will appreciate the ability to take off on vacation and leave the lawn care to a professional team.

As we age, we begin to experience arthritis, lack of stability and perhaps even cognitive impairments. Lawn care requires one to get outside, inspect the property, research the best treatments for certain problems, and make a trip to the hardware store for treatments. Arthritis and other maladies will make this a challenge. So, it’s a great help to have a company

Health Score:
10
Great Health
10
Good Health
10
Fair Health
10
Poor Health

Seniors in excellent health will find great value in a lawn care service such as TruGreen. Those who are still active and spend a lot of time away from home will find that a company who knows your lawn can provide excellent support while you are away. You don’t need to be home when services are rendered.

As we age and begin to have more health problems, lawn care services will become even more valuable. It will become more difficult to get out of the house, review the status of your lawn and treat it if necessary. Older seniors may not have the flexibility or stamina to keep up with a maintenance schedule. Mowing may be the only thing that they can manage. Seniors in fair or poor health will find great value in letting a professional service care handle the lawn care.

Pros:

  • TruGreen employs agronomists and specialists who can provide a scientific analysis of your lawn.
  • The company will recommend a tailored approach to maintaining your lawn.
  • The company has strict guidelines for the chemicals it uses.
  • Excellent website with lots of information about caring for your yard.
  • First application is $29.95.
  • Most offices are company-owned and operated.
  • The company does not use products that are classified as GMO (genetically modified organism).

Cons:

  • Big company that can appear to give less personal service.
  • Because it employs a technical staff, services will be more expensive.
  • The company does not include lawn mowing services in its plans.

Bottom Line:

TruGreen is truly the largest lawn care company in the country. Most of its offices are company-owned and operated, so you will not experience problems with a local franchiser who may run thei rbusiness differently than the company expects. The company does have a few franchises, however. In 2015, TruGreenmerged with Scott’s LawnService, so it now has a real corner of the market. This can cause concerns that you will receive less personal service. However, many online reviews seem to indicate the opposite. People report excellent, personal service, and lawns that are the envy of their neighborhood.

TruGreen’s technicians are trained and certified in the science of lawn care, and they are required to recertify annually. The company clearly focuses on the customer and their lawn. It aims to get it right, and will do whatever is necessary to make that happen. TruGreenis accredited by the Better Business Bureaumand maintains a rating of A+.

With over 2.3 million residential and commercial customers, it has a significant following, and has aimed to improve its revenue while seeing customer growth and employee satisfaction. You may pay more for the services, but you will likely get great results.

Frequently Asked Questions:

Are the chemicals used on the lawn safe?

TruGreen uses rigorous standards to choose its lawn care products. Its top priority is the health and safety of its customers, its associates and the environment. However,TruGreen does advise customers to allow the application to dry before using the area for play or relaxation.

Does the company have a professional agronomist on staff?

Yes, TruGreen employs a chief science officer who reviews and approves the products being used, and oversees the technical training of associates. The company also employs a research scientist who researches the best ways to support regional managers with the best solutions to common lawn problems.

How will the company know what my lawn needs?

Lawn care specialists are TruGreen PhD-certified through the TruExpert Certification program. The training is rigorous and must be renewed annually.

More Information:

Product Details

Overview: The company offers lawn plans to control weeds and fertilize grass, as well as soil amendment services and pest control. Each package is based on the specific needs of the customer’s lawn. All packages are guaranteed. TruGreen will make adjustments as needed to ensure satisfaction.

Package Details: The company offers four packages of lawn service.

The TruMaintenance Lawn Plan includes the services of a PhD-certified specialist who will scientifically tailor your plan for the best results. It also includes the lawn analysis, fertilization, pre-emergent and targeted weed control, six applications per year, as well as the healthy lawn guarantee.

The TruSignature Lawn Plan includes tree and shrub care, lawn care, grub prevention and control and overseeding. This plan includes seven applications per year for the lawn.

The TruHealth Lawn Plan provides professional assessment and analysis services, targeted weed control, fertilization, and grub prevention. This package includes seven applications per year.

Finally, the company offers a TruComplete Lawn Plan, which includes everything in the TruHealth Lawn Plan, plus lawn aeration to help make the lawn healthier. TruGreenalso offers a separate soil amendment service that will correct the pH in the soil. This will make your lawn healthier, so it will respond better to fertilization and resist disease.

Other Services: TruGreen also offers a TruShield Lawn Pest Control package, which will significantly reduce the number of pests in your yard on a monthly basis.

Additional Company Details

Contract Details: After a TruGreen analysis of your lawn’s needs, the company will recommend a package that can maintain and improve your lawn. A service contract will include the number of recommended applications, and other services you may have requested. You can cancel the service with a written request, but you may need to pay for unused service.

Warranty: The company guarantees your satisfaction. TruGreen will make as many visits as necessary in between applications to ensure your satisfaction.

Accreditations: TruGreen is the official lawn care provider of the PGA of America, and recently partnered with Churchill Downs to care for 37 acres of turf at the facility. It has also been included on the list of Happiest Companies in American in 2018. Additionally, the company received a National Association of Landscape Professionals Environmental Stewardship award. The company is accredited with the Better Business Bureau and maintains an A+ rating.

Company Details: TruGreen is based in Memphis, TN, and is the largest lawn care company in the U.S. with more than 2.3 million residential and commercial customers. The company was founded in 1990 and is a subsidiary of ServiceMaster Company, LLC. TruGreenis committed to providing a beautiful lawn to serve as the foundation for outside experiences. Currently, there are around 260 lawn care branches in the U.S. and Canada. The company also has about 35 franchise locations.

TruGreen has over 40 years of experience in lawn care. In 2016,it partnered with Keep America Beautiful, a national nonprofit, to launch beautification projects in various places around the country. The company is committed to the environment and the communities in which it operates.

Contact:

TruGreen
1790 Kirby Parkway
Forum II Suite 300
Memphis, TN 38138
Tel: 800-464-0171

Website: https://www.trugreen.com/

Donna McDurfee - Senior Advisor

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