LifeStation offers intentionally simple, straightforward and time-tested systems that meet the basic needs of seniors aging in place independently, without adding complicated bells and whistles that increase difficulty or resistance to using the system.
The medical alert business is becoming more and more complex with the advance of technology and the large number of new companies competing in the market.
LifeStation is a New Jersey-based company that has intentionally kept its offerings simple. As we have adopted smart phones and cellular technology into our lives, it has adopted cellular as an alternative for a phone line for its at-home base station. For its mobile device, it has adopted both cellular and GPS. However, the design of its units has remained simple and obvious.
Where it has implemented state-of-the-art technology is in its monitoring center. Here it boasts the industry’s fastest response time: 20 seconds from a button push to a human response. Since its founding in 1977, LifeStation has served the senior population reliably and affordably.
Price Monthly monitoring fee | $29.95-$48.95 |
Shipping fee Equipment delivery | None |
Activation fee Setting up service | None |
Contract obligation Length of commitment | None |
Cancellation fee To terminate service | None |
Warranty Replacement policy | Lifetime for defects |
Base unit range Effective signal distance | 500 feet |
Mobile device range Effective signal distance | 600 feet |
Landline requirement How system communicates | None; it’s all cellular |
Risk-free trial period Period for full refund | No |
Equipment cost Basic equipment purchase | None |
Fall detection button Is it available? | Yes |
Wall-mounted button Is it available? | Yes |
Water-resistant pendant Wearable in shower? | Yes |
A medical alert system needs to meet the changing needs of its users.
The LifeStation system itself is very simple, therefore it is particularly user-friendly for all ages. It has large colorful buttons that minimize errors as mental and visual sharpness decline.
A caregiver, or even the user, can adjust the instructions given to the emergency monitoring center on how to proceed when a help button is pushed in order to meet the needs of an aging user. However, the LifeStation system lacks the internet-based monitoring tools offered by other companies. Those tools become so vital to the effectiveness of caregiver as a user’s condition declines.
What is not friendly is LifeStation’s website; in fact, it could cause trouble for older users trying to navigate it. The website does provide easy-to-understand answers to many questions in the ‘FAQ’ area. However, it also uses extensive internal links that create loops, making the site hard to follow and information hard to gather. Its lack of pricing requires a user to call a sales person for information, which may be more confusing for older users.
If we think of the two targeted audiences for a medical alert system, they are the user and the persons concerned about the user’s health. The LifeStation system is extremely friendly for the user both when health and focus are good and when they decline. The secret is the simplicity of the system.
Unfortunately, that simplicity means that loved ones are limited to little more than a notifying email whenever a button is pushed. There are no communications tools that permit loved ones or caretakers to monitor the user’s medical condition or activity level, for example. Third parties can be added to the monitoring center’s notification list once an alarm has been sounded, but they cannot access important information on a regular basis by computer or smart phone as they might on other systems.
As health declines, having access to such information about a loved one becomes increasingly important.
Pros:
LifeStation offers many advantages to seniors. They include:
While LifeStation’s system is simple, it has incorporated a large number of small conveniences that make a marked difference in the comfort level of the person using the service, as well as loved ones and caregivers.
Cons:
Some of LifeStation’s drawbacks include:
Bottom Line:
Over its forty years in business, LifeStation has kept its system simple, with few complicating add-ons. As a result, it is easy to understand, set up and use. Its systems have been time-tested by servicing the senior population well for so many years. The company takes pride in having its own Five Diamond CSAA certified, state-of-the-art monitoring center, with highly trained staff and with its acclaimed 20-second response time. While the company does offer online ordering, it requires calls to sales personnel in order to obtain pricing for anything other than the most basic system.
We recommend LifeStation as an excellent company in the industry for bringing simple, reliable and affordable solutions to the growing medical alert space.
Frequently Asked Questions:
Exactly what will happen when I press the button for help?
About twenty seconds after pressing the help button, a Care Specialist at the monitoring center will respond, using your name. If you are unable to communicate through the base station or mobile device, emergency medical services will be sent immediately.
If you can communicate, they will assess the situation with you and follow the plan you have predetermined of who to call when. One Care Specialist will remain on the line with you while a second one makes any needed calls.
That same plan covers how emergency services will get access to you if you cannot open the door: either a lockbox will have been installed, and the monitoring center will have given its code to them, or a friend or neighbor will be alerted to come let them in. An email-based Caregiver Alert system will also be triggered to notify loved ones or caregivers.
Who can use the LifeStation system?
While medical alert systems can be used by anyone, including healthy people living alone, they are most often used by seniors wishing to live independently at home, anyone recuperating from surgery or an illness and people living with physical challenges.
LifeStation has broadened the usefulness of its system to the visually impaired by having the ‘emergency,’ ‘cancel’ and ‘home’ buttons on its base station identified in Braille. It also uses lights and sounds as part of its alert system.
How do I know where my help button will work?
The help button, whether on the pendant or wristband, is rated for “up to 500 feet.” To be safe, you should arrange with LifeStation to test it in different locations. Those locations should include places you typically walk, such as the mailbox, and the far corners of your house. If the signal does not reach the base station, you should add extra buttons to place in those locations to be certain you are fully covered at home.
More Information:
LifeStation offers a choice of three different packages to reflect your lifestyle. In addition to the features in the System Overview, each package includes:
LifeStation In-Home ($29.95/month, or $311.40/year)
The In-Home landline-based system works best for someone who only needs protection within the house and a short distance outside of it.
LifeStation In-Home Wireless ($36.95/month, or $395.40/year)
The In-Home Wireless system works the same as the landline system but uses AT&T’s 3G cellular network to meet the needs of someone who does not have a landline.
LifeStation’s GPS-Enhanced Mobile Alert ($48.95/month, or $539.40/year)
This mobile device about the size of a deck of cards with a single button will alert LifeStation’s monitoring center from anywhere in the U.S. that has 9-1-1 service and cell phone coverage. Having a speaker and a microphone, this mobile device replaces both the help button and the base unit. It provides cellular service through AT&T and GPS satellite tracking technology so you can be located immediately wherever you might need emergency medical assistance.
LifeStation Non-GPS Mobile Emergency Button ($9.95/month)
This mobile device about the size of a deck of cards with a single button will contact the nearest 9-1-1 operator from anywhere in the U.S. that has both 9-1-1 service and cell phone coverage. It is very easy to use and offers an affordable solution for those who are often away from the house.
LifeStation Assurance Plan ($5/month)
LifeStation’s Senior Fall Detection ($7/month)
Optional Accessories
Wall-mounted button ($2.49 - $3.49/month, depending on number ordered): for bathing areas or areas in your house where you might not have your pendant or direct access to the base station
Lockbox ($2.99/month) to hold your house key securely where it is accessible to emergency responders who come to your aid when you cannot unlock your door
Additional user ($3.99/month) for a second help button so an extra person can use the same home system.
Contract Details
LifeStation’s service is offered on a month-by-month basis, with no long-term contractual commitment. It does offer some price breaks over the monthly fee if you pay quarterly or annually, however, it is not clearly written that you get your unused fees back if you cancel during that term. Cancellation of service requires 30-day advance notice and service is not formally cancelled until the equipment has been received by LifeStation. That requires calling for instructions, awaiting receipt of a shipping label and actual shipping time. No cancellation fees are due.
Warranty
LifeStation warrants that its equipment will be free from defect. It will replace any defective equipment at no charge, including replacement batteries. However, any equipment damaged or lost will need to be replaced at your expense, which could cost $30 for a lost help button or $300 to replace a base station. However, LifeStation’s Assurance Plan (at $5/month) covers those costs. All elements must be returned at the end of service.
Accreditations
LifeStation’s monitoring center is Five Diamond CSAA certified, as well as UL-List certified. The company’s rating with the Better Business Bureau is A+.
Design Philosophy
LifeStation’s ‘wearables’ are somewhat utilitarian: a grey plastic pendant or a grey button on a black wristband.
Company Size
LifeStation has been providing “life safety monitoring” since it was founded in 1977 and brings over 100 years of combined experience in its management team. It is an established and respected company in the medical alerts industry. Today its medical monitoring system is said to be “designed by industry veterans who have one goal in mind – secured independence.”
LifeStation Inc.
2 Stahuber Avenue
Union, NJ 07083
Phone: 1-877-478-3390
Email: [missing]
Website: https://www.lifestation.com
Even though my wife is there to help me, I got myself LifeStation because you'll never know what might happen and it's better to be prepared just in case.
I feel a lot safer wearing the LifeStation station device in case of an emergency, 'cause if I fall and my boyfriend or my daughter aren't there to get me up, I can still call for help. I also feel a lot better because I could have somebody take care for me whether the accident happened inside the house or outdoors.. I like it when I have my medical alert device because it makes me feel safe.
Getting LifeStation was a breeze and their rep were very helpful. I didn't have to alert the system yet though my son and I do feel secure that I have it in my person just in case. My dear husband has passed away last May 1 and my son who lives in Washington, Olympia worries about me alot. On Jun 12, I'll be turning 90 years old, and I do still I insist on staying in my own house. So my dear son got this device for me. They charge me for the service from my checking account every month and I am okay with it. I do use a cane and taking a fall is very likely given this condition. Should I have an accident all i need to do is push the button to alert the Lifestation crew and get some help. I do have a friend who has been checking up on me because of my deteriorating eyesight, and between her and Lifestation, I feel safer because I have them both.
My husband wanted me to bring with me a medical alert device since I had a minor stroke. It's reassuring to have LifeStation's alert device, because wherever I am I know I can get help. The response from the LifeStation team was quick when I tested it out.
At the age of 72, I am terrified that i might have some accident in the bathroom. I find LifeStation a godsend because they are very affordable at $30 while other similar systems costs an additional $20 dollars more or less. Plus, their rep are wonderful and very polite. They are patient with me and I am very satisfied with their service.
Me and my mom both need assistance of some sorts. Ever since I had spinal surgery I am not quite confident with things should something happen to me or my 91 yr old mother. Thanks to LifeStation I am slowly getting my life back. I gave the button a try and I am happy with their quick reaction. They are simply awesome.
One night I had an epileptic episode and was sent to the hospital. The doctor called in the next morning and I had another seizure. Both times I was unaware that it happened and came without warning. I transferred house and my kids are worried if I would be getting the help I need in my new neigborhood should I need it, it's because I take out my dog for a walk several times a day and I might have a seizure in a road where nobody knew me. My eldest son got me a LifeStation which has a built-in GPS and has to be recharged at night. Though it worries me on the oft chance that I took it off at night and I had a fall because I had to use the bathroom middle of the night and I cannot activate the alarm because it's on its charger and can't reach for it. All in all this device that I wear around the neck is very wearable though I am not a fan of things dangling round my neck. I do feel secure when I had to go outside the side with LifeStation in my person because you never know with epilepsy when an attack should happen next.
I am always worried about my mother who insists on living by herself in a house 20 miles away from me. I got her a LifeStation so someone could rescue her should she need serious help. the LifeStation crew are great and very helpful. Although at first the device has a lot of static and we complained and they replaced it in a jiffy. My mother is satisfied with their product and she feels confident that someone will be with her in a flash should she need some help.
I'm 97 years old and I'm very weak and I tend to be unstable. I usually live by myself so this device has been really useful. I've had the device for two months and I wear it around my neck most of the time, even in bed. It's nice to think that I have the device and I feel safe with it.
I sometimes had to leave my mom home alone and the previous medical alarm I got for her was useless. If she falls, all the device can do is to notify the people inside the house that she had an accident, It could not ask for help from other people if we happen to be away from home. So I switched to Life Station and i never regretted the decision. Although she doesn't like wearing it on her wrist we made a deal that she only use it when I had to leave her home alone. I had to say their team is quick to answer when I do random checks. My only problem is that we might need to get a lock box to prevent our door from being wrecked open by either police or fire department should my mother need some critical rescuing. I am now in the process in sorting these things out .
After taking a fall one too many and having trouble getting up, my daughter got me LifeStation. I'm 86 years old so I think that comes with the territory. I keep the device by my headboard for easy access. I have both the necklace and the wristband.One time i activated it without meaning too and their rep were quick to check if things are okay. I feel a whole lot better with lifeStation and i think everyone my age should have one.
I find Life Stationway better than the last medical alert system I was subscribed to. I had major operation on my hip and I had to live in a one story house to save myself from falls. I find their people are well trained, although I feel that this medical device is just a glorified mini phone or cellphone on a necklace, it does the job with just a push of ta single button and that's what's more important for me.
I have recurring nightmares of taking a fall and lying on the floor for days with no one to help me. I am glad that LifeStation gave back my confidence of living independently. I wear the wrist type and I really like that it's very comfortable. I tried activating the device to check if they are responsive and I am quite satisfied with their quick response. I just told them that I am just running a test and they are okay with it. All in all i am happy I got Lifestation.
I have ALS and my feet and legs don't function properly. My healthcare provider at the clinic told me about those medical alert devices that alert a nearby station of responders should I fall, and my son went along with it. My healthcare provider told me about different products and I ordered from the first one. But when the device got to me, I discovered that they only use AT&T which doesn't give any signal in my area. So I sent it back. I was relieved when I called LifeStation because they said their device can hold multiple carriers at once. Then the person I was talking to on the phone checked with their ITs for the ZIP codes where I needed to use the device and they told me it would work fine. That really helped me and I was thankful. My experience on getting the LifeStation device and setting everything up had been very positive. The people I talked to have been very kind and pleasant. The device was easy to get, set up and to use. Once, it went off because my electricity pulsed on and off for a moment. Their responders came and told them my electricity flashed and I didn't know what to do. Other times, I was wearing the button and when I was prying something to open, I hit it accidentally and set it off. So, they came and told them I was sorry. They said it was alright and that they just wanted to check. After that, I now wear the button backwards so I won't unwillingly hit it again, but I can still hit it if I have to.
I have a medical alert device in case I fall since I can't walk without a walker and I live alone. Prompt and efficient was the responder's action when I tested the medical alert device. The people from LifeStation have all been real nice and gentle folk.
I have availed another medical alert system prior because I am a MS sufferer and trapped in a wheelchair. Medicaid was great in helping me get LifeStation. Lifestation is a cool thing because it is quite handy and I bring it with me anytime whilst the other one could not be brought along. I did test it and Im quite happy that their team is s quick to answer and well trained. I really recommend Lifestation to people like me who'd like to live independently despite my shortcomings.
I was disappointed with my previous medical alert provider when I had a serious fall and help didn't come. To my son's insistence, I got the Lifestation because he said it is quite sensitive in detecting falls. It's on a necklace of some sort and it is wearer friendly and very light. I take it everywhere with me and I am so happy I got this for myself.
I can always rely on LifeStation to have the reps come over should I need them. I see to it that I test the device from time to time if it is working. So far so good. I wear the necklace type and it's comfy to use.
I have ALS and my feet and legs don't function properly. My healthcare provider at the clinic told me about those medical alert devices that alert a nearby station of responders should I fall, and my son went along with it. My healthcare provider told me about different products and I ordered from the first one. But when the device got to me, I discovered that they only use AT&T which doesn't give any signal in my area. So I sent it back. I was relieved when I called LifeStation because they said their device can hold multiple carriers at once. Then the person I was talking to on the phone checked with their ITs for the ZIP codes where I needed to use the device and they told me it would work fine. That really helped me and I was thankful. My experience on getting the LifeStation device and setting everything up had been very positive. The people I talked to have been very kind and pleasant. The device was easy to get, set up and to use. Once, it went off because my electricity pulsed on and off for a moment. Their responders came and told them my electricity flashed and I didn't know what to do. Other times, I was wearing the button and when I was prying something to open, I hit it accidentally and set it off. So, they came and told them I was sorry. They said it was alright and that they just wanted to check. After that, I now wear the button backwards so I won't unwillingly hit it again, but I can still hit it if I have to.
I feel a lot safer wearing the LifeStation station device in case of an emergency, 'cause if I fall and my boyfriend or my daughter aren't there to get me up, I can still call for help. I also feel a lot better because I could have somebody take care for me whether the accident happened inside the house or outdoors.. I like it when I have my medical alert device because it makes me feel safe.
21 min read
Sept. 20, 2019
Due to my epileptic fits, I had to buy LifeStation. Although it may take sometime for someone to answer my call they do sound concerned and eager to help. I think they are great nonetheless.