Express Scripts

time icon 6 min read update icon Nov. 26, 2019
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Express Scripts offers a convenient, hassle-free prescription delivery service that is ideal for seniors who take prescription maintenance medication on a continuing basis (for more than 30 days).  

Getting your maintenance medication is now as simple as picking up your mail. Express Scripts offers a prescription delivery option which allows seniors to order up to a 90-day supply of maintenance medications and have them delivered directly to their mailbox. Maintenance medications are prescribed to treat ongoing conditions, such as high cholesterol, diabetes and high blood pressure.  

Grandfolk Scoring
Price 8/10
Contract obligation 10/10
Cancellation fee 10/10
Customer service 10/10
Shipping fee 10/10
Average shipping time 8/10
Refill option 10/10
Payment options 9/10
Cost of prescriptions
Regular copayment applies
Contract obligation
Length of commitment
Cancellation fee
To terminate service
Customer service
Access to help
24-hour access (phone, website and app)
Shipping fee
To deliver prescriptions
Free standard shipping by USPS First Class Mail; expedited shipping offered, additional fee is given when order is processed
Average shipping time
To receive prescriptions
8-11 days for new orders; 3-9 days for refills
Refill option
Refill prescriptions automatically
Payment options
Number of ways to pay
Online (echeck, credit card, debit card); by mail (check or money order)
Age Score:
50-64 Years
65-74 Years
75-84 Years

This service is ideal for the senior who finds it difficult to make monthly trips to the pharmacy to pick up medications. Whether for lack of transportation or the time it takes to wait for prescription pickups, Express Scripts makes getting prescriptions that much easier and lessens the stress of arranging trips to the pharmacy: it is as easy as bringing in the day’s mail. Express Scripts members can contact customer service 24/7/365 – all from the convenience of their home. For the tech-savvy seniors, there is a mobile app and website available to help patients manage their prescriptions on the go. Only as going to the mailbox becomes difficult does age affect the friendliness of this service.

Health Score:
Poor Health
Fair Health
Good Health
Great Health

This service is valuable to most seniors. However, a senior who lives alone and is in poor health may eventually find this service too cumbersome to be useful. Restricted mobility and lost cognitive skills could make going to the mailbox a less-than-daily task. Mailboxes not checked regularly are usually overflowing with mail and packages, which increases the risk of having medications stolen, despite the fact that they are shipped in neutral packaging. The loss of a package could mean the senior would experience a delay in receiving vital medications. Communicating with the service could also become difficult unless there was a caretaker involved.


  • Seniors no longer need to go to the pharmacy each month to pick up medication. Patients using this service will receive a 90-day supply of medication delivered directly to their mailbox.
  • Express Scripts seniors have 24-hour phone access to a customer service representative. A mobile app and website are available to help tech savvy seniors manage their prescriptions on the go.
  • While it varies from plan to plan, on average senior copayments are lower through Express Scripts than at retail pharmacies.
  • Express Scripts ensures that each medication is sent with information about safety issues, side effects and drug interactions.
  • Medications are delivered in a plain, weather-resistant package, which protects the medication and ensures privacy.


  • Reliability is sometimes an issue. There may be delays in receiving medication as a result of lost packages or inclement weather. Missing doses can have serious side effects with many medications. 
  • Not being able to check the mail on a consistent basis increases the possibility of medications being stolen.
  • Mail-order pharmacies might auto-renew prescriptions without confirming that the senior is still taking a drug or if the dosage has changed.

Bottom Line:

Express Scripts is the 22nd-largest Fortune 100 Company in the United States and the largest Pharmacy Benefit Management (PBM) organization in the nation. Express Scripts delivers millions of prescriptions each year through its prescription delivery service. Its service offers free standard shipping, an automatic renewal option and several options to pay. In 2017, Express Scripts was the proud recipient of several awards and honors, to include: World's Most Admired Companies from Fortune and Noteworthy Companies from Diversity Inc. For seniors who need peace of mind, Express Scripts prescription delivery service simplifies the process of receiving medications monthly. 

Frequently Asked Questions:

How do I know if I am eligible to use the Express Scripts service? Express Scripts prescription benefits are offered through a member’s employer, health plan or through Medicare Part D. Depending on your plan, you may have received an Express Scripts member ID card, or you may have received one ID card for both your medical and prescription medicine benefits.

How do I set up my prescriptions with Express Scripts? You have a few options available: When you receive your prescriptions from your doctor for your medication(s), complete the “Express Scripts Home Delivery Form” (found on their website). Mail the prescription(s) along with your payment (check or money order) and the Home Delivery Form to the company. If you enroll by phone, have your doctor call Express Scripts’ toll-free line. If you choose to enroll by fax, have your doctor fax your order form and your written prescription to Express Scripts.

How much are my prescriptions through Express Scripts and how do I pay? Your health plan has defined a series of copayment levels known as tiers. Each tier includes different types or classes of medications (i.e., generic, preferred brand, non-preferred brand and specialty). Based on the tier of your specific medication, your copayment may apply. Review your plan coverage information to confirm the copayments for your medication. If you mail your prescription, you can enclose payment by money order or check. If you order online, you can follow the online prompts to pay by e-check, credit card or debit card. If your medication is less than $200, Express Scripts can also bill you for the balance. 

More Information:

Product Details 

Overview: Express Scripts offers a convenient prescription delivery service that delivers maintenance medication right to your home. Maintenance medications are those taken on an ongoing basis for long-term conditions such as high blood pressure, heart disease, asthma and diabetes. Receiving maintenance medication is as easy as picking up the mail.

Additional Company Details 

Contract Details: Besides the regular copayment fee for the medication, there are no additional fees for this service. Express Scripts offers free standard shipping. Refrigerated drugs are shipped according to the manufacturer’s recommended shipping/delivery guidelines. Refrigerated drugs will be shipped next-day delivery or overnight at no additional cost to the member.

Warranty: Express Scripts encourages members to call its customer service representatives immediately if there are questions, concerns or problems related to their prescription drug. 

Accreditations: Since 2008, Express Scripts' Home Delivery Pharmacy has maintained accreditation from URAC, an independent, nonprofit organization well-known as a leader in promoting health care quality. Express Scripts is also fully accredited by URAC for pharmacy benefit management and health utilization management. Although Express Scripts has not received accreditation with the Better Business Bureau, it has an A+ rating on the BBB website. 

Company Details: Express Scripts began in 1986 in St. Louis, MO, as a joint venture between a retail chain of more than 79 pharmacies and Sanus Corp Health Systems. Today, Express Scripts Holding Company is a Fortune 100 Company. The company is the 22nd-largest company in the United States, as well as the largest pharmacy benefit management (PBM) organization in the country. Express Scripts had 2016 revenues of $100.8 billion. 


Express Scripts
PO Box 52150
Phoenix, AZ 85072

Phone: 800.282.2881

T. Mashae Pearson - Senior Advisor

Shae is senior researcher with Grandfolk® providing in-depth product and service reviews to empower senior buying decisions.