Rite Aid

time icon 6 min read update icon Nov. 26, 2019
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Rite Aid helps make managing medications simple: from start to finish, it offers a free prescription delivery service in select locations. 

Rite Aid understands that its customers’ time is valuable, so it is always exploring convenient services to simplify their lives. The implementation of the free prescription delivery service makes it easier than ever for seniors, in select areas, to get the medicine they need when and where they need it. Prescription delivery helps ensure that seniors can take their medication as prescribed, which supports their overall health and well-being. Interested seniors would need to review their pharmacy benefits to confirm if prescription delivery is included in their benefits and insurance plan.

Grandfolk Scoring
Price 8/10
Contract obligation 10/10
Cancellation fee 10/10
Customer service 8/10
Shipping fee 10/10
Average shipping time 10/10
Refill option 5/10
Payment options 9/10
Cost of prescriptions
Regular copayment applies
Contract obligation
Length of commitment
Cancellation fee
To terminate service
Customer service
Access to help
24-hour access (website and app); phone 8 AM-8 PM EST Mon-Fri, 9:30 AM-6 PM EST Sat, closed Sun
Shipping fee
To deliver prescriptions
Free standard shipping
Average shipping time
To receive prescriptions
Same and next day delivery available at no additional charge
Refill option
Refill prescriptions automatically
Payment options
Number of ways to pay
Phone (credit card, debit card); upon delivery (cash or check)
Age Score:
50-64 Years
65-74 Years
75-84 Years

Rite Aid takes the small town approach and offers same- and next-day prescription delivery service to its customers (in select areas).  What makes Rite Aid special is that its deliveries are not made by big-name delivery companies. Instead, they are made by Rite Aid Pharmacy team members who are employed by or contracted with Rite Aid to make timely deliveries. Prescriptions go from pharmacy to customer, eliminating the middleman. Same- and next-day delivery is extremely helpful for the 60-year-old senior who is too busy to get to the pharmacy and the 80-year-old who no longer has a way to get there. Rite Aid considers changes in comfort levels with different payment options, too. Payments can be made by credit or debit card over the phone when setting up the service, or by cash or check when the driver delivers the medications. An added benefit to its same-day service is the peace of mind of knowing that if a prescription is needed urgently, Rite Aid will be there.

Health Score:
Poor Health
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A senior with a declining health condition may find Rite Aid’s prescription delivery to be extremely helpful. The service stands out because it is not limited to maintenance medications (that is, medications taken on an ongoing basis). Other medications may be eligible for delivery as well. The senior can simply contact the local pharmacy to verify if their medication qualifies for home delivery. A downside to Rite Aid’s service is that the automatic refill and delivery option is not available. To get medications delivered monthly, the senior would need to call their local store to schedule delivery each month through the online portal, which can be a great inconvenience to a senior with a declining health condition. Another downside is that not all Rite Aid pharmacies participate in prescription delivery, so this service is not guaranteed to seniors who could benefit from it.


  • Rite Aid offers same- and next-day prescription delivery service free of charge. 
  • Rite Aid delivers prescriptions 10 AM-7 PM EST Mon-Fri.
  • Its prescription delivery service is not limited to maintenance medications (that is, medications that are taken on an ongoing basis) but can also deliver specialized medications for complex, genetic, rare and chronic health conditions. A senior would need to contact the local pharmacy to confirm if the medication qualifies.
  • Prescriptions are delivered by a Rite Aid Pharmacy team member and not a delivery/shipping company. 
  • Seniors can pay for prescriptions at the time or delivery by cash or check. They can also pay by debit or credit card over the phone. 


  • Rite Aid’s prescription delivery service is only offered in select locations. Members can call or go online to confirm if their local pharmacy participates. 
  • Seniors cannot enroll in automatic refill and delivery. A call must be made each month to request delivery of prescriptions. The senior can also request delivery through the online pharmacy portal. 
  • If a Rite Aid Pharmacy team member is not available to make a prescription delivery, the senior can expect a delay in receiving needed medications. 
  • Its customer service team is not available 24/7 by phone. 

Bottom Line:

Rite Aid’s prescription delivery is a fast and convenient way for seniors to get the medicines they need. Delivery is free, and your medication arrives by a pharmacy team member. This service is different from others because the prescriptions delivered are not limited to maintenance medications; others may qualify for delivery as well. The limitation of this service is that not all stores participate. Seniors who may benefit from such a service could live in an area where such delivery is not offered. Rite Aid seems to be a forerunner in providing service catered to its customers. In 2017, Rite Aid was honored at the third annual LEAD Marketing Conference in Chicago, with an award for its ‘Customer Loyalty Program’ that allows members to earn wellness points towards discounts up to 20 percent. If the feel of a small town pharmacy is what you are seeking, Rite Aid’s prescription delivery pharmacy may be for you.

Frequently Asked Questions:

How do I know if I am eligible to use Rite Aid’s prescription delivery service? If your prescription benefits include prescription delivery and your medications qualify for delivery, you may participate. Contact your local Rite Aid pharmacy to see if it participates in prescription delivery.
How do I set up my prescriptions with Rite Aid’s prescription delivery service? Once you confirm that prescription delivery is offered through your plan, you can call your local Rite Aid pharmacy to see if it participates in prescription delivery. If it does, you can call each month to schedule delivery or arrange delivery online through the online pharmacy portal. 
 How much are my prescriptions through Rite Aid’s prescription delivery and how do I pay? Your regular medication copayment applies. If you are unsure, review your health plan benefits. Members can pay by phone with credit or debit card, or by check or cash when the prescription arrives. 

More Information:

Product Details

Overview: Using Rite Aid’s prescription delivery service can be a convenient option to consider. Not only can seniors order their prescriptions each month, but the medicine is delivered straight to their home, and not shipped. The medications are delivered by a Rite Aid Pharmacy team member. The delivery is free and, most times, prescriptions can be delivered same or next day.

Additional Company Details

Contract Details: The member’s regular copayment for medication applies, and delivery is free. There are no additional fees. Since medications must be ordered each time, there is not an ongoing commitment of any kind. 

Warranty: If you experience unsatisfactory service, customer service can be reached by phone or online chat. Customers can also email customer service through an online application. 

Accreditations: In 2014, Rite Aid was awarded Specialty Pharmacy accreditation from URAC, a Washington, D.C.-based accreditation organization that establishes quality standards for the healthcare industry. Rite Aid has not received accreditation from the Better Business Bureau but has a rating of B+ on the BBB website.
Company Details: Alex Grass founded the Rite Aid chain in Scranton, PA, in 1962. The first store was called Thrift D Discount Center, a health and beauty aids store without a pharmacy. The chain was officially named Rite Aid Corporation in 1968 and made its debut on the American Stock Exchange. In early 2017, Rite Aid operated over 4,500 retail drugstores. 


Rite Aid
30 Hunter Lane
Camp Hill, PA 17011
Website: www.riteaid.com


T. Mashae Pearson - Senior Advisor

Shae is senior researcher with Grandfolk® providing in-depth product and service reviews to empower senior buying decisions.

Not happy

I couldn’t use the service because I live in an assisted living facility and they lock the doors after 5:00 pm and rite aide said they could not call me to give me an estimated time so I could meet them at the door, I could not trust that I would get my meds if they just gave them to whoever answered the door

Patricia mohr

Free delivery is not true only if u have 2 or more scrips. Stop saying free delivery