Walgreens

Walgreens’ prescription delivery service is a very convenient alternative for seniors who take maintenance medications: after orders for prescriptions are placed, prescriptions are delivered directly to their door.

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8.4
Grand Score
8
User Score
8.4
Grand Score
8
User Score
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While there may be a Walgreens on nearly every corner in your city, seniors who aren’t mobile or don’t have the means to get to the pharmacy may run the risk of not getting their needed medications. Walgreens’ prescription delivery service replaces the hassle of waiting in line at the pharmacy to get maintenance medications. Maintenance medications are those taken every day that are prescribed to treat long-term chronic conditions such as a high blood pressure. With this service, getting your medications is as easy as opening your front door.  

Grandfolk Scoring
Price 8/10
Contract obligation 6/10
Cancellation fee 10/10
Customer service 10/10
Shipping fee 9/10
Average shipping time 7/10
Refill option 10/10
Payment options 8/10
Price
Cost of prescriptions
Regular copayment applies
Contract obligation
Length of commitment
Yes, notify three weeks before the next refill date to discontinue service
Cancellation fee
To terminate service
None
Customer service
Access to help
24-hour access (phone, website and app)
Shipping fee
To deliver prescriptions
Free standard shipping by FedEx or UPS
Average shipping time
To receive prescriptions
Up to 10 business days
Refill option
Refill prescriptions automatically
Yes
Payment options
Number of ways to pay
Online or by phone (credit card, debit card or echeck)
Age Score:
9
50-64 Years
8
65-74 Years
8
75-84 Years
8
85-Older

Prescription medicines can be sent directly by FedEx or UPS— a great convenience for a senior of any age who takes daily medications for chronic conditions like high blood pressure or diabetes. Whatever hinders a senior’s monthly trips to the corner pharmacy, Walgreens’ prescription delivery service alleviates that stress and makes getting prescriptions easier and hassle free. Walgreens’ prescription delivery service caters to the need of the aging senior by offering around-the-clock customer service by phone, an online portal and a mobile app. For the senior who prefers a ‘hands off’ approach when registering for prescription delivery, Walgreens offers technology that allows doctors to process the prescription electronically to the pharmacy, eliminating the need for the senior to call, go online or register by mail. 

Health Score:
10
Poor Health
9
Fair Health
8
Good Health
6
Great Health

A declining health condition can be coupled with memory loss and forgetfulness. With other prescription delivery services, these conditions may result in medications being forgotten in the mailbox for days or weeks at a time. Fortunately, Walgreens wins in the ‘friendliness’ category. Prescriptions are shipped primarily via FedEx (although some medications may be shipped via UPS).  Seniors are less likely to forget their medications if prescriptions are handed to them by a person. In addition to ensuring face-to-face service, Walgreens also takes the time to call each month to schedule a desired delivery date for the prescriptions.
 

Pros:

  • Doctors have the option of submitting prescriptions electronically (or e-prescribe.)
  • Walgreens’ prescription delivery service offers 2-day shipping for $12.95 for any size prescription order. An overnight shipping option is available for $19.95. 
  • Prescriptions are delivered via FedEx or UPS.
  • The company has invested in technology that ensures personal, health, prescription and credit card information cannot be accessed when submitted over the internet.
  • Walgreens offers the option of a 30- or 90-day prescription supply.
  • Walgreens is a ‘familiar face’ in many neighborhoods, and seniors are comfortable using its prescription delivery service.  

Cons:

  •  If members are not home to accept packages, the packages may be left on front porches or in areas where they are easily seen and stolen. 
  • Though the delivery date is scheduled in advance, the delivery company may reschedule the date unbeknownst to the senior. 
  • Payment by mail is not accepted. Payments can only be made by phone or online through the customer’s online portal.
  • Walgreens customers have expressed dissatisfaction with long telephone wait times when calling the Customer Care Center. Online comments reflect that at times it is almost impossible to talk to a live person.  

Bottom Line:

Walgreens’ prescription delivery service gives seniors the option to eliminate the monthly chore of going to the pharmacy. Seniors who take advantage of this service avoid the risk of running out of important medications. The service offers a 2-day and overnight delivery option for a fee, however, standard shipping is available free of charge. An added perk to the service is the call made to the senior each month to schedule the delivery date of their prescriptions. Prescriptions are delivered by FedEx or UPS.
 
In 2015, Fortune named Walgreens one of the World’s Most Admired Companies and ranked it 35th (in revenue) of the 500 Largest U.S.-Based Companies. Here is one small reason why: Although pharmacies are notorious for long lines and even longer wait times, Walgreens’ prescription delivery service bypasses that inconvenience and replaces it with a senior-friendly alternative. This service is preferred by seniors on the go as well as less mobile seniors. Either way, home delivery is a convenient, cost-saving option to ensure you get the medications you need.

Frequently Asked Questions:

How do I know if I am eligible to use Walgreens’ prescription delivery service?
You can participate if your insurance plan is included in Walgreens’ program. Just contact your insurance company to see if you are eligible.

How do I set up my prescriptions with Walgreens’ prescription delivery service?
You can register and order your prescriptions online. You can also contact the Customer Care Center by phone, with your insurance information handy. If you opt to enroll by mail, complete the registration form found on the company’s website. Mail the form along with your original prescription following the instructions on the form. If the fax is your method of choice, print the registration form and a prescriber fax form from the website. Give the prescriber form to your prescriber to complete and fax to the number listed on the form. Finally, members have the option to e-prescribe. If your prescriber has the technology to submit prescriptions electronically, request that it be done that way.
 
How much are my prescriptions through Walgreens’ prescription delivery service and how do I pay? The amount you pay depends on the specifics of your prescription plan. Review your plan coverage information to determine if you have a copayment. If you are unsure, contact your health plan to confirm. Payment in full—by credit card, debit card or echeck— is required with every prescription order. Walgreens accepts all major credit cards. Payments can be made by phone or through the online portal. For your convenience, your credit card information can be kept on file for future orders by adding it to your secure online account. Simply complete the fields on your registration form or call the Customer Care Center for assistance. 

More Information:

Product Details 

Overview: Walgreens’ prescription delivery service offers convenient delivery of maintenance medications from pharmacy to front door. Maintenance medications are used to treat chronic (long-term) conditions. With this service, seniors have the option of choosing a 30-day or 90-day supply of medication. For added convenience, the delivery date is scheduled in advance to decrease chances of the senior not being home to receive their medications. For the senior looking to simplify life, it makes sense to use Walgreens’ prescription delivery service. 
 

Additional Company Details 

Contract Details: If your prescription plan requires a copayment fee for medications, those same fees will apply for this service. Standard shipping is available for free.  A 2-day delivery option is available for $12.99 and an overnight option for $19.99.

Warranty: By law, medications cannot be returned once they are dispensed from a pharmacy. If an automatic refill needs to be canceled or modified, Walgreens must be notified three weeks before the next refill date to avoid unnecessary charges.

Accreditations: In 2007, Walgreen Co. received accreditation from The National Association of Boards of Pharmacy® (NABP®) for its mail-order pharmacy services and its retail stores through the Association’s durable medical equipment, prosthetics, orthotics and supplies (DMEPOS) accreditation program. Walgreens has received accreditation from the Better Business Bureau and maintains an A rating on its website.

Company Details: Walgreens began in 1901 as a tiny drug store in Chicago. It was owned by Galesburg native and pharmacist, Charles R. Walgreen, Sr. By 1913, Walgreens had grown to four stores on Chicago's South Side. It opened its fifth store in 1915, and four more in 1916. By 1919, there were 20 stores in the chain. Today, there are over 8,000 stores across the United States. Walgreens’ purpose statement is to ‘To champion everyone’s right to be happy and healthy.’ In 2016, Walgreens total sales of $117.35 billion, up 13.4% from $103.44 billion in fiscal 2015. 

 

Contact

    Walgreens 
    P.O. Box 29061 
    Phoenix, AZ 85038-9061
    800-345-1985
    Website: www.walgreens.com

T. Mashae Pearson - Senior Advisor

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