Walmart

Through the Walmart Pharmacy Home Delivery program, seniors can now have their generic prescriptions mailed to their homes, which gives everyone access to low-cost prescriptions, not just those who can drive to their local store.

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8.7
Grand Score
8
User Score
8.7
Grand Score
8
User Score
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In today’s world, maintenance medications (medicines taken on an ongoing basis) are a vital component of the well-being, happiness and comfort of many seniors. If you are a senior whose schedule or mobility restrictions make getting to the pharmacy a challenging chore each month, Walmart's Pharmacy Home Delivery program provides an alternative solution. Its service offers a revolutionary option that takes the planning process of picking up your prescriptions out of the equation, allowing you to take advantage of savings and discounts from the comfort of your own home.

Grandfolk Scoring
Price 9/10
Contract obligation 10/10
Cancellation fee 10/10
Customer service 10/10
Shipping fee 10/10
Average shipping time 9/10
Refill option 10/10
Payment options 7/10
Price
Cost of prescriptions
Regular copayment applies; additional discounts and savings offered
Contract obligation
Length of commitment
None
Cancellation fee
To terminate service
None
Customer service
Access to help
24-hour access (phone, website and app)
Shipping fee
To deliver prescriptions
Free standard shipping by USPS; second-day delivery $8; overnight delivery $15
Average shipping time
To receive prescriptions
5-7 business days
Refill option
Refill prescriptions automatically
Yes
Payment options
Number of ways to pay
By phone (credit card only)
Age Score:
9
50-64 Years
8
65-74 Years
8
75-84 Years
7
85-Older

A senior advancing in age can take delight in the advantages of Walmart’s Pharmacy Home Delivery program. Setup can easily be completed over the phone or by mail. As they age, many seniors are faced with mobility issues that may prevent them from driving to their local Walmart pharmacy. They may also find their budget tightening with the years and would appreciate the added savings Walmart offers through the program. However, though the advantages of the service outweigh the disadvantages, one glaring disadvantage is that Walmart’s prescription delivery program accepts payment through credit card only. If the senior no longer has access to a credit card due to medical or security reasons, they will have no way to pay for their medications and participate in the program. Older seniors may prefer to pay with a check or money order.

Health Score:
9
Poor Health
9
Fair Health
10
Good Health
4
Great Health

Walmart’s Pharmacy Home Delivery program is intended to help eligible Walmart customers receive prescription medications through delivery. Though anyone can benefit from this service, seniors with a declining health condition may find home delivery more than just a convenience. As health declines, it becomes harder to dress, drive and wait in line at the pharmacy, even if the prescription has been prepared in advance. As long as a senior is checking for the mail each day, the service is beneficial. When health is poor to the level of no longer checking the mailbox regularly, an overflowing mailbox increases the chance of the delivered prescription being stolen. As a result, the forgotten mail may result in forgotten prescriptions, and the senior may end up missing out on vital medications.

Pros:

  • Walmart’s prescription delivery service is not limited to customers with insurance only. Prescription delivery is also offered to the ‘self-pay’ customers (or customers without insurance).
  • A senior who is currently covered under an insurance plan may be eligible to take advantage of additional savings provided by using the Walmart Pharmacy Home Delivery.
  • Walmart’s prescription delivery program ensures that your medications will be delivered, postage paid, usually via U.S. First Class Mail, within 7-10 business days.
  • When medications are urgently needed, 2-day delivery is available for only $8. An overnight option is also available for $15.  
  • Walmart Pharmacy Home Delivery provides competitive pricing and discounts that often lower the copayment amount due on 90-day prescriptions for maintenance prescriptions.

Cons:

  • Some insurance plans restrict coverage for home delivery, even when the same prescription is covered for in-store pickup at Walmart.
  • Walmart Pharmacy Home Delivery accepts payment through credit card only. If the senior does not have a credit card, unfortunately, they will have no way to pay for their medications and participate in this valuable program.
  • Customer care is not available 24/7 as it is with some competitors. Pharmacy Customer Care is available 7 AM-7 PM CST Mon-Fri and 9 AM-1 PM CST Sat. These hours may be inconvenient to the senior who may have additional questions at other times. 

Bottom Line:

Walmart offers an innovative prescription delivery program to help seniors get the medications they need promptly from a familiar name. This service is not limited to those with insurance only. Seniors who self pay, or those without insurance, can also take advantage of this program. Standard delivery is free and shipped First Class Mail. Expedited 2-day delivery and an overnight delivery option are available for an additional fee. The added discounts and savings Walmart offers to its customers who choose to use this program are an undeniable bonus.
 
Walmart was named Pharmacy Innovator of the Year for 2015 by Chain Drug Review. For a gimmick-free, cost saving prescription delivery program with no long enrollment process, Walmart’s Pharmacy Home Delivery program is available to you whether you have insurance or not. It helps seniors save money on prescriptions while also providing easier access to medications.

Frequently Asked Questions:

How do I know if I am eligible to use Walmart’s prescription delivery service? Unfortunately, Walmart’s Pharmacy Home Delivery program is not available to everyone. Not all prescriptions are eligible for a prescription delivery program. A call to Walmart’s toll-free number will confirm if your particular medication is. Most patients who take on-going maintenance medications are eligible for this prescription delivery option. 
  
How do I set up my prescriptions with Walmart’s prescription delivery service? First, download the Home Delivery form from the company’s website and mail it with your paper prescription, following the instructions, or call the toll-free number to speak with a pharmacy representative.
 
 How much are my prescriptions through Walmart’s prescription delivery and how do I pay? If the customer has an insurance plan that requires a copayment, then the customer’s regular medication copayment applies. If the customer does not have insurance, they can contact Walmart to get the self pay amount. Whether insured or self-paying, Walmart also offers many discounts and savings that may lower the cost. 

More Information:

Product Details

Overview: Walmart’s prescription delivery service provides a means to have your prescription delivered to your home. Walmart goes above and beyond to offer additional discounts to save you money on your prescriptions. As a bonus to this service, standard shipping is always quick and free.

Additional Company Details

Contract Details: The member’s regular copayment for medication applies, and standard delivery is free. Second-day shipping is available at $8, and overnight shipping is offered at $15. There is no contractual obligation, and the service can be discontinued at any time by contacting Walmart before the next shipment is initiated. 

Warranty: If you experience unsatisfactory service in any way, Walmart customer service can be reached by phone 24/7.

Accreditations: This year, Walmart earned renewal of its Specialty Pharmacy accreditation from URAC. URAC is an independent leader in promoting healthcare quality through accreditation, certification and measurement. It has shown a commitment to consumer needs by holding "America's Biggest Health Fair," a 4,400-store event that included free blood glucose, hypertension, and vision testing, plus information about coverage. Walmart has received accreditation from the Better Business Bureau and maintains an A+ rating on its website.  

Company Details: In 1950, Sam Walton purchased a store from Luther E. Harrison in Bentonville, Arkansas, and opened Walton's 5 & 10. Thus, the Ozark Mountain town of 2,900 residents would become the headquarters for the world's largest retailer. Today, Walmart employs approximately 2.3 million associates worldwide. The company continues to be a leader in sustainability, corporate philanthropy and employment opportunity. In 2016, Walmart reported revenues of $482.13 billion, an increase of 2.2% from 2015.
 

Contact

Walmart
PO Box 115112
Carrollton, TX 75011-5112
Phone:  800-925-6278 
Website: www.walmart.com

T. Mashae Pearson - Senior Advisor

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