Liberty Mutual

time icon 5 min read update icon Nov. 26, 2019
22 Ratings - Write Review
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Liberty Mutual offers an array of insurance options, including renters insurance. The company is committed to providing quality insurance products and services.

Liberty Mutual was founded in 1912 and is now the fourth-largest insurer in the United States. The company has always been committed to providing insurance products and services to meet the needs of individuals and families. In addition to offering a vast array of personal insurance options, Liberty Mutual provides renters insurance as a means to help preserve and protect your most valued possessions.

Additionally, the company strives to improve and maintain a positive customer satisfaction status. In hopes that each claims experience will be a stress-free one, the company is always searching for opportunities to enhance the overall customer service experience.  

Grandfolk Scoring
Cost 10/10
Ease 10/10
Coverage 10/10
Waiting period 5/10
Customer support 9/10
Mobile app 10/10
Online quotes 10/10
Discounts 10/10
Payments 10/10
Local agents 10/10
Paperless 10/10
Online policy 10/10
Monthly fee
Coverage and fees vary; get a quote for more details
Ways you can enroll
Online or by phone
What services are covered
Personal property coverage, liability coverage, and more
Waiting period
Is there a waiting period?
Unclear from website; check with an agent to be sure
Customer support
When can I contact customer service?
8 AM-10 PM EST Mon-Fri, 8 AM-8 PM Sat, 11 AM-5 PM Sun
Mobile app
Is a mobile app available?
Yes, a mobile app is available
Online quotes
Are quotes available online?
Yes, an online quote can be obtained in a matter of minutes
Are discounts available to lower premiums?
Liberty Mutual offers a wide range of discounts and offers
What types of payments are accepted?
Credit cards, checking and savings accounts and mailed payments
Local agents
Are local agents available?
Is there a paperless billing option?
Online policy
Can a policy be purchased online?
Yes, policies can be purchased and managed online
Age Score:
50-64 Years
65-74 Years
75-84 Years

Most commercials nowadays come complete with flashy and fast-moving content. Surely, this type advertisement can be off-putting to some seniors. Liberty Mutual is unlike most insurance companies in that it does not incorporate these gimmicky tactics to attract new business. Instead, Liberty Mutual keeps their commercials clean, simple and informative. This approach is attractive to the adult who is searching for a reputable and stable insurer. 

Although, Liberty Mutual’s advertising is sometimes described as bland, it is less confusing to those who are actually interested in the product being presented. Its commercials may not be as memorable as GEICO’s gecko or Flo from Progressive, but its competitive rates and exceptional customer service are certainly worth remembering.

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As a senior, you may find yourself retired and living on a fixed income. If an accident or incident were to happen, it may be extremely difficult for you to recover financially, especially if have a chronic illness or disease. Renters insurance is designed to help save you money and diminish stress in the event of a disaster.On average, a basic renters insurance policy from Liberty Mutual can be priced as low as $15-$20 a month—about the same as you would pay if you chose to eat out one night. Once you obtain your online quote with Liberty Mutual, you can be on your way to having affordable renters insurance.


  • Liberty Mutual provides an online Renters Insurance Calculator. It is a free online tool that helps to calculate the value of belongings. This tool is extremely helpful because many renters often undervalue their possessions. This tool helps to clarify value of items and helps to choose ideal coverage limits.
  • Unlike its competitors, the Liberty Mutual website is available in both English and Spanish. Additionally, Spanish-speaking customer service representatives are available to assist.
  • An online website search tool is available. This allows customers to search and find local agents for in-person service.
  • An online quote is simple to obtain through the website. 
  • Liberty Mutual offers reliable coverage with quality endorsement options and many discount opportunities.
  • A live-chat feature is available through the website. 
  • To offer a wide range of discounts, the company has obtained agreements with over 14,000 organizations, including employers, alumni and civic groups.
  • The mobile app has a Service Locator. Customers can use this to find ATMs, gas stations and auto services on-the-go. 
  • If you are unable to complete the quote process through the Liberty Mutual website, there is quick save function that allows you to recover your data at a later time.


  • When its rates were compared to other companies, Liberty Mutual's premiums were sometimes higher than average for the coverage it provided. In other instances, Liberty Mutual was more expensive than all companies priced.
  • Numerous customer satisfaction ratings have suggested that the company can definitely afford to make improvements with regards to fair pricing and efficient claims handling. 
  • Many negative reviews on review sites cite customers’ premiums changing without notice or explanation of the change, dissatisfaction with the company being unresponsive during the claims process, and refusal to pay and denial of claims.

Bottom Line:

Liberty Mutual has offered renters insurance across the nation for many years.Although its rates are sometimes higher than most, there are many opportunities for discounts and lower rates. The online quote process is immediate and easy, and customer service can be easily reached with questions. 

In 2017, Liberty Mutual ranked eighth overall in a J.D. Power Insurance Shopping study. Additionally, the company earned a near perfect rating in the 2016 Customer Satisfaction study.

Liberty Mutual is a solid company that is financially stable and offers an excellent range of products at reasonable rates. Liberty Mutual serves as a one-stop shop for many insurance needs, and you may find it a perfect fit for your situation.

Frequently Asked Questions:

Will the premium increase if a claim is filed?

Unfortunately, there is no guarantee whether rates will increase after a claim is filed. Premiums can increase and vary depending on state regulations and laws. 

When a claim is filed, is proof of ownership needed for stolen or damaged property?

Though not always required, a previously prepared inventory list is highly recommended and preferred. Having an inventory list will not only make the claim filing process easier, it can help to close the claim quickly as well, especially if photos or videos are included. Having an inventory list places the insurance company in a better position to determine accurate replacement costs of damaged or lost items.

Can the status of a claim be monitored?

Yes. With Liberty Mutual, claims can be tracked either online or through the mobile application. Customer Service can also provide real-time claim status updates.

More Information:

Product Details

Overview: For more than 100 years, Liberty Mutual has provided competitively-priced insurance products and services to meet its customers' ever-changing needs. 

Package Details: N /A

Optional Accessories or Add-on Services:  N/A

Additional Company Details

Contract Details: N/A

Warranty: N/A

Accreditations: Liberty Mutual has an accredited business profile with the Better Business Bureau and maintains an A rating.  

Company Details: Liberty Mutual was founded and headquartered in Boston, Massachusetts in 1912. The company is now the third-largest insurer in the United States.
The company has nearly 1,000 locations worldwide and has over50,000 employees.As of 2016, Liberty Mutual reported more than $100 billion in assets. 


Liberty Mutual
175 Berkeley Street
Unit J091
Boston, MA 02116-5066

T. Mashae Pearson - Senior Advisor

Shae is senior researcher with Grandfolk® providing in-depth product and service reviews to empower senior buying decisions.