Liberty Home Equity Solutions Reverse Mortgage Senior Review

Liberty Home Equity Solutions helps seniors to achieve financial independence through a range of home equity solutions.

Founded nearly 15 years ago as Liberty Reverse Mortgage, the company later changed its name to Liberty Home Equity Solutions in 2013. Liberty Home Equity Solutions is based in California, and is one of the nation’s largest and most respected lenders in the reverse mortgage market. A reverse mortgage is a type of home loan that allows homeowners ages 62 years of age or older to convert some or all of their home’s equity into cash.

Unlike many other companies in the industry, Liberty Home Equity Solutions is a direct lender, which allows it to make loans directly to you while eliminating the middleman. For more than a decade, the company has continued to deliver exceptional products and services. The company boasts having served over 50,000 senior homeowners, helping them to build secure financial futures while achieving financial independence.

Grandfolk Scoring

Customer support 8/10

Licensure 10/10

Online tools 10/10

Products 8/10

Third-party reviews 3/10

Local agents 5/10

Fully accredited 10/10

Cost 9/10

Cancellation 9/10

Established company 9/10

Guarantee 10/10

Ease 9/10

Customer support How do I reach customer support?	By phone or email
Licensure Is the company licensed in all 50 states?	50 states
Online tools Are online tools and advice provided?	Yes, the company provides a variety of online videos and resources
Products What products are offered?	Exclusive HECM loans for senior clients and wholesale business partners
Third-party reviews Does the company provide independent reviews?	No, but client stories and feedback can be found on the website
Local agents Can borrowers search for local agents?	No, there is not an option to search for a local agent on the site
Fully accredited Is AAG accredited by the Better Business Bureau?	Yes, the company is accredited by the Better Business Bureau
Cost What fees are involved?	Depends on your individual reverse mortgage
Cancellation What if I am not satisfied?	You can cancel within a three-day window
Established company How long has the company been in business?	The company was founded in 2003
Guarantee Does the company provide a guarantee?	It guarantees closing within 60 days and will match competitor prices
Ease Is it easy to get started?	Yes, simply call the company or go online

Age Score:

50-64 Years

65-74 Years

75-84 Years

85-Above

If you are interested in obtaining a reverse mortgage, you may quickly find many companies offering volumes of conflicting information. Liberty Home Equity Solutions understands that researching reverse mortgages can be an intimidating task. Reverse mortgage products can be complex, as there is a lot of important information involved. The company strives to simplify the process by providing a variety of educational products, which explain the reverse mortgage process from beginning to end.

The company is devoted to providing the very latest in educational support and resources to help you succeed. The website consists of a wide range of educational resources and videos to help you fully understand how a reverse mortgage works, and provides you with the facts you need to help you make a solid decision for your future.

Health Score:

Great Health

Good Health

Fair Health

Poor Health

If you suffer with a chronic illness, but are still able to live in your home, a reverse mortgage may provide the financial relief you need. Reverse mortgages can be used to cover your expenses of long-term care, as long as you continue to live in your home. As per the terms of a reverse mortgage, you are not required to make any further payments towards your mortgage. AARP conducted a study and found that nearly 90 percent of seniors facing health challenges struggled financially to remain in their homes as they aged.

Reverse mortgages are reserved specifically for homeowners age 62 and older. If you qualify and feel that a reverse mortgage may be a solution for you, the company’s team of dedicated specialists has expertise in providing practical solutions. They focus exclusively on your specific needs and have the experience and understanding needed to cater to your specific needs.

Pros:

In its Iron Clad Guarantee, the company guarantees to match any competitor’s price. It also guarantees the close of the loan within 60 days of initiation. If the company fails to meet its guarantee, monetary compensation will be provided to the borrower.
The company provides a wide array of educational resources and materials on its website.
Liberty Home Equity Solutions is a direct lender, one of the few relatively bank-free companies in the market.
Customer reviews rave of the company’s great service, ethical behavior, and patience throughout the process.
The company does a commendable job of providing means to contact government-mandated counselors, instead of redirecting you to an external site, as many other companies do.
The company prides itself in keeping its customers informed throughout the loan process, with regular communication to ease the fear, doubt and uncertainty of the process.

Cons:

A handful of complaints cited the company for delaying the loan process without providing an explanation.
Customers have complained that appraisers who were sent often undervalued their homes by thousands of dollars.
The company sold many finalized loans to Ocwen Financial, a servicing firm. Ocwen Financial was not a reputable firm. The company was under extreme scrutiny in 30 states, and was prohibited from doing new business because of its inexperience, incompetence, and lack of financial backing.
Customers have complained that when the final documents were prepared, the interest rate was often different than what was originally promised.
Most reverse mortgages have variable, not fixed rates, causing the rates to fluctuate with market conditions.

Bottom Line:

Liberty Home Equity Solutions is committed to helping you secure a stable financial futureby utilizing your home’s equity in the form of a reverse mortgage. The company is passionate about delivering products and services intended to helpyousucceed in meeting your financial goals.

In 2007, the company received a Fastest Growing Companies award from the Sacramento Business Journal. Additionally, as of 2017, Liberty Home Equity Solutions remained a consistent leader in reverse mortgages, in terms ofloan origination volume.Throughout its history, the company has succeeded in being an industry favorite by providing exceptional customer service,coupled with an Ironclad Guarantee.

Frequently Asked Questions:

If the decision to obtain a reverse mortgage was made prematurely, can a borrower later reverse the loan or cancel it?

The right of rescission is not available to all reverse mortgage products and services.However, like a traditional mortgage, a homeowner does have three days to halt the reverse mortgage process after signing the final documents.

What are the obligations of the borrower?

Unlike a traditional loan, a reverse mortgage loan is due when the borrower moves, sells the home, does not meet the obligations of the loan, or passes away. As per the terms of a reverse mortgage, a homeowner is obligated to continue paying property taxes and insurance. The home’s repairs and upkeep must also be maintained in accordance with FHA guidelines.

Is there help available if the borrower is struggling to meet the obligations of the reverse mortgage?

The company offers a Loan Scenario Desk where agents are committed to providing expert and rapid responses to help resolve any underwriting questions, including complicated loan scenarios

More Information:

Product Details

Overview: Liberty Home Equity Solutions is a top provider of reverse mortgage lending services.

Package Details: N/A

Optional Accessories or Add-on Services, if any: N/A

Additional Company Details

Contract Details: N/A

Warranty: N/A

Accreditations: Liberty Home Equity Solutions has an accredited business profile with the Better Business Bureau and maintains an A+ rating.

Company Details: Founded in 2003, and headquartered in Rancho Cordova, California, Liberty Home Equity Solutions is one of the leading reverse mortgage lenders in the United States. The company offers a variety of reverse mortgage products and services which are available in all 50 states.

Contact:

Liberty Home Equity Solutions
10951 White Rock Road
Suite 200
Rancho Cordova, CA 95670-6366
Tel: 866-751-6105
Website:https://www.libertyhomeequity.com/

T. Mashae Pearson - Senior Advisor

Shae is senior researcher with Grandfolk® providing in-depth product and service reviews to empower senior buying decisions.