Roadside Assistance – Allstate

Nov. 14, 2023
Ovid Life
6.6

Grand Score

8.0

User Score

Want to be in good hands during roadside emergencies? Consider looking no further than Allstate Motor Club, a subsidiary of the Allstate family. This toll-free service keeps members and non-members in good hands with its suite of roadside assistance products, packages, and more.

With round-the-clock hours of operation, Allstate’s diligent agents are just a chat away, ready to assist during any predicaments on the road. Despite its focus on providing insurance coverage first and foremost, the Allstate Motor Club ensures members’ satisfaction with maximum coverage while on the road. For further inquiries, their comprehensive FAQ page comes in handy. They also offer the Good Hands Rescue and Towing & Labor plans which provide specific one-off services at a charge.

To continually improve their services, Allstate encourages feedback through a satisfaction survey, ensuring they remain the go-to for roadside assistance.

Roadside-assistance-allstate
Grandfolk Scoring
  • Cost 9/10 90% 90%
  • Warranty 8/10 80% 80%
  • Ease 8/10 80% 80%
  • Cancellation 5/10 50% 50%
  • Customer support 8/10 80% 80%
  • Coverage 8/10 80% 80%
  • Limits to coverage 6/10 60% 60%
  • Eligibility 7/10 70% 70%
  • Payment 8/10 80% 80%
Cost
Annual fee
$52-$99, not including one-off services
Warranty
How easy to return or replace?
Money-back guarantee within the first 30 days; pro-rated thereafter
Ease
How easy to put to use?
Immediate availability
Cancellation
Cost or difficulty to cancel?
Call customer service; pro-rated refunds after 30 days
Customer Support
Ease of access
24/7 by phone; GPS and mobile apps are strongly encouraged
Coverage
What services are included?
24/7 help, nationwide access, mobile access, towing, and more
Limits to Coverage
What services are excluded?
RV coverage and personal concierge limited to Platinum Elite plans
Eligibility
Cost or difficulty to upgrade?
Easy; Plans are available to both members and non-members
Payment
Types of payment accepted
All payment is accepted, but online is preferred

Positive Reviews of Roadside Assistance Allstate:

All insurance is expensive – Allstate has great service!

People usually only leave reviews to complain, so I feel that it’s my duty to leave a great review for Allstate, Service King / Crash Champions on 380, and Enterprise rental car also on 380!

My young adult daughter was rear-ended, and the at fault party’s no-name tiny insurance company strung us along and eventually denied the claim. We needed to get her car fixed and ended up filing a claim through our own Allstate uninsured motorist policy. From the day we called Allstate, the ball started rolling quickly! The same day they assigned the shop of my choice (Service King / Crash Champions) and had Enterprise call me to schedule a rental car. It took about a month to get parts and complete the repair, but Ashley at Service King texted us updates and was the one who answered the phone anytime I called. It was so nice to be able to talk to one person throughout the process. They also dealt directly with Allstate. Enterprise rented us a nice car, and we were able to leave it at Service King when we picked up our car. I can’t say enough good things about how these three companies made a frustrating process as simple and easy as possible. Special shout out to Ashley at Service King / Crash Champions for always keeping us informed of the status! Highly recommend Allstate, Enterprise, and Service King / Crash Champions!

Michael Boss represents your company so well.

Michael Boss represents your company so well. He is a keeper, so fast and responsive and does what he says he is going to do. Even stays on the line to ensure you received what you needed. He helped me with my last few transactions of adding a vehicle and I reached out about a billing question as I had wanted to pay a lump sum and even though not something he is responsible for he called me to help me through it and gave me all of the details of what to do and how to do it. He goes above and beyond and would make me want to stay with Allstate because of him,

Paul Arnone Allstate Agency Bronx, NY

I have been with Paul Arnone Allstate Agency @ 1013 Allerton Ave in Bronx, NY 10469 718-798-0600 for over 10+ years. Paul & Christine has always provided me with top notch service for my rental,condo and automobile insurance for our vehicles. They have provided us with the best options for coverages, made sure we fully understood everything clearly, they always answered all my questions and concerns without hesitation. They pick up all phone calls and answered all emails. There is not enough I can say about their service for me and our family. Whenever I had to make a claim no problem, I’m guided through the whole process with them and Allstate Ins Co. It has been a pleasure having them handle my insurance needs..I was definitely in good hands with them. I wish I didn’t have to part from them but due to my recent relocation but I had no choice. But I’m still with Allstate at my new state location and so far so good.

I would give Paul Arnone’s office 6 stars 🌟 if I could. That’s without exaggerations for their fabulous service. So if you are in NYC looking for insurance. This is the place to go. You will be happy you did. Paul & Christine I can’t thank you enough for everything. You two will be truly missed.

Negative Reviews of Roadside Assistance Allstate:

Everything seemed great at first

Everything seemed great at first. I was paying a lot less than my previous insurance company. Until I wasn’t one day. It’s like they start you off with all these great discounts and then over time they take them away and you end up paying the same. Furthermore they use false advertisement to lure you in with discounts and they don’t actually give them to you. I brought this to the attention of the company and they didn’t do anything to rectify it or to make it right. They continue to bombard me with text telling me that I’m going to get discounts and when I reach back out there’s no discount they’re trying to get me to pay more into my policy. I cannot wait to find a new company because I’m just so unhappy with this company now I wish I never traded over to them.

Just give them lots of money

We switched to Allstate for car insurance since a friend worked there and assured me they were the best. They were a little more expensive but we felt it was worth it. the following year on renewal our policies were hiked by several hundred dollars and we were told “all companies had to increase their rates this way”. We couldn’t switch companies again within one year as it raises your rates dramatically, so we stayed and payed. We had invested in a dash camera which turned out great as we were hit by a flying construction level on the highway (no-fault comprehensive) and then a month later rear ended stopping for traffic at a yield sign merging on a bridge. We were told explicitly that our insurance would not be affected because these were clear no fault accidents with video evidence. Our renewal policy jumped 20% higher! No way. I called them and they confirmed MY rates went up because OTHER people damaged my car. The agent was in the process of repeating that ignorant excuse when I was cut off and sent to their survey to tell them if I was helped or not. Goodbye Allstate. They get two stars because they did cover my vehicle both times but maybe it’s the dashcam that forced them to help me.

Walmart Protection Plans

DO NOT PURCHASE, The “WalMart Protection Plan” by Square Trade, an Allstate Company, which is worthless. You are not informed that the Protection Plan runs with the manufacturers warranty. In other words,

I purchased the warranty with the understanding it would take care of the product, NOT! The warranty will run out with the warranty by the manufacturer on a one-year plan. I purchased a Two Year warranty and it’s not valued (honored) by Allstate because the Manufacturer’s Warranty is still in effect. It’s frustrating to encounter such issues, especially when relying on warranties for peace of mind, similar to how many people rely on programs like Free Diabetic Supplies at Walmart to manage their health needs effectively.

I’m getting nowhere with either company because both keep referring me back to the other companies warranty and Both are saying they want cover the product because of the “Warranty.”

Here’s the straight version, “Product Warranty invalided due to Allstate Warranty.” vise versa “Allstate Warranty invalided due to Product Warranty.”

Layman words, It is worthless expense to purchase the WalMart Protection Plans for their products due to Warranty Conflict.

Age Score

7

7

7

6

50-64 Years

65-74 Years

75-84 Years

85-Above

Allstate Motor Club is geared toward insurance policy owners first and foremost but definitely keeps seniors in mind by offering a 10% discount on membership plans. However, the number of options and plans for roadside assistance can be confusing and frustrating, especially when stranded along the side of the highway. Having to choose between two Motor Club plans or simply electing to go with the Good Hands Rescue service is confusing enough, and that’s not even factoring in the Towing & Labor option for insurance members.

The Good Hands Rescue might be the best option for folks who get their insurance elsewhere since it is a pay-as-you-go service that quickly gets the stranded individual in touch with a nationwide network of service providers. Do note, however, that payments for jumpstarts and similar services carry a fee between $69 and $99, with the latter being the cost of an annual Platinum Elite membership

Health Score

5

5

4

3

Great Health

Good Health

Fair Health

Poor Health

Whether one considers Allstate’s myriad of roadside assistance plans to be health-related or health-focused comes down to whether the senior in question is tech-savvy. Allstate boasts a GPS location feature for those who download the Good Hands Rescue mobile app, as well as real-time updates via the app. The app even helps a stranded member locate a repair facility and get an estimate on how much a tow will cost. This, of course, does not help if the member does not have a smartphone.

Additionally, unlike other roadside assistance companies, Allstate does not offer medical response assistance and other critical features when a member has been stranded hundreds of miles away from home.

Roadside-assistance-allstate

Pros:

  • Allstate is the second biggest name in insurance. It has been around for over 86 years and has a reliable nationwide network.
  • There are two Motor Club packages as well as two add-on or pay-as-you-go options under the Allstate roadside assistance umbrella.
  • Platinum members receive the biggest bang for their buck and peace of mind when they download the mobile app. This pinpoints their location via GPS and assists in finding help fast.
  • Allstate offers a 10% annual membership discount for those ages 55 and over.
  • Roadside assistance through Allstate starts at $52 per year, one of the lowest fees.

Cons:

  • Allstate is an insurance company with a roadside assistance program; the former is the corporation’s focus to the detriment of clearly defined roadside coverage options.
  • The number of options and gaps in coverage are confusing and, when utilized by non-members, may result in a surprisingly hefty bill.
  • The Allstate Motor Club and Good Hands Rescue are only beneficial for the tech-savvy, given the reliance on the mobile app for guiding rescuers via the GPS search feature.

Bottom Line:

Roadside assistance is not the forte of Allstate. For this reason, it should be carefully considered against niche providers and companies that are dedicated to rescuing the stranded. None of the plans proffered by Allstate are all-inclusive, meaning that the company only reimburses certain activities up to a previously agreed-upon amount and for very narrow reasons.

For instance, the trip interruption reimbursement only applies for a breakdown when that issue arises over 100 miles from home and if the member is on the Platinum plan. Ultimately, the senior shopper would be well-advised to look elsewhere for true peace of mind and upfront coverage options.

Frequently Asked Questions:

What if I move? Am I still covered?

Members and non-members have covered anywhere in the United States and Canada, as well as Guam, but would be encouraged to call Allstate to update their coverage details and request a new card.

If I am a commercial driver, am I still covered?

Members with commercial businesses and a fleet of cars are encouraged to consider Motor Club service coverage, as the traditional roadside service packages are intended for privately-owned vehicles only.

What if my vehicle is stuck in the mud, snow, or worse?

Members with gaps in their go-to insurance provider or roadside assistance plans are encouraged to consider purchasing the Towing & Labor plan, which can help if a winching service is required.

What benefits do Allstate roadside assistance customers receive?

Allstate roadside assistance customers enjoy many benefits, including fuel delivery, motorcycle assistance, property coverage, and access to valuable content. In addition, they can explore Allstate’s offerings, get a quote for insurance, and receive identity protection.

How can I log in to my Allstate account and update my information using my zip code?

To log in to your Allstate account, visit the Allstate website and click the “Log In” button. Enter your zip code and account credentials, and you’ll gain access to various tools and resources. You can update your personal information, manage your billing, file a claim, and explore additional insurance options like homeowners, renters, motorcycles, and auto coverage.

More Information:

Product Details

Overview: Advanced Diabetes Supply is an industry leader in providing home delivery of diabetic supplies.

Package Details: N/A

Optional Accessories or Add-on Services: N/A

Additional Company Details

Contract Details: N/A

Warranty: N/A

Accreditations: Advanced Diabetes Supply does not have an accredited business profile with the Better Business Bureau. However, the company maintains an A+ rating.

Company Details: Founded in 2002 and based near San Diego, California, Advanced Diabetes Supply provides diabetes testing supplies. The company reports an annual revenue of over $ 2 million.

Contact:

Advanced Diabetes Supply
2544 Campbell Place, Suite 150
Carlsbad, CA 92009
Tel: 866-422-4866
Website: www.northcoastmed.com
Email: customercare@northcoastmed.com

Kate Papenberg - Senior Advisor

Kate is senior researcher with Grandfolk® providing in-depth product and service reviews to empower senior buying decisions.

 

Grandfolk Scoring
  • Cost 9/10 90% 90%
  • Warranty 8/10 80% 80%
  • Ease 8/10 80% 80%
  • Cancellation 5/10 50% 50%
  • Customer support 9/10 90% 90%
  • Coverage 8/10 80% 80%
  • Limits to coverage 6/10 60% 60%
  • Eligibility 7/10 70% 70%
  • Payment 8/10 80% 80%