Ever thought about how a home warranty could save you from unexpected repair bills? Elevate Home Warranty offers tailored plans, round-the-clock support, and a technology-driven approach to home protection that sets it apart from many traditional providers. With coverage starting at $39.95 per month and an average annual savings of $1,200 on repair and replacement costs, Elevate is worth a closer look. This review covers Elevate’s plans, what is covered, pricing and fees, the claims process, exclusions, and how it compares to other home warranty companies.
Key Takeaways
- Elevate Home Warranty offers three customizable plans: Essential, Elevated, and a Homescription bundle option.
- Coverage plans start at $39.95 per month with a 90-day workmanship guarantee.
- 86.4% of customers report satisfaction with Elevate’s claims process.
- Elevate resolves service requests within an average of 4.7 business days.
- No annual contract is required; cancel at any time.
- Over 72,000 homes are currently protected by Elevate Home Warranty plans.
- 24/7 customer support and app-based claim management available to all members.
Overview of Elevate Home Warranty
Elevate Home Warranty was founded in 2012 and is headquartered in Orem, Utah at 280 Center St, Orem, Utah 84057. As a privately held company, Elevate focuses entirely on its members rather than outside shareholders. The company currently protects over 72,000 homes and offers coverage across multiple states including Utah, Nevada, Arizona, and California.
Elevate distinguishes itself as the creator of the Homescription model, a home service subscription that combines a traditional home warranty with recurring maintenance services such as pest control, carpet cleaning, and pool maintenance. This approach gives homeowners a single solution for both repair coverage and ongoing home care, managed through a user-friendly app.
Elevate covers over 98% of home systems and appliances nationwide and is recognized for its transparent, easy-to-understand plans with minimal fine print. Members can reach customer support at (801) 804-5132 or visit elevatehw.com.
Elevate Home Warranty Plans and Coverage
Essential Plan
The Essential plan is Elevate’s entry-level home warranty, designed for homeowners who want protection for the most critical home systems and appliances without paying for coverage they do not need. This plan covers major systems including HVAC, plumbing, and electrical along with core kitchen appliances such as the refrigerator, dishwasher, oven, and microwave.
Elevated Plan
The Elevated plan expands coverage to include a broader range of appliances and home systems. In addition to the Essential plan inclusions, the Elevated plan adds coverage for items such as the washer, dryer, garbage disposal, water heater, and additional plumbing components. This plan is suited to homeowners who want comprehensive coverage for most systems and appliances throughout the home.
Homescription Bundle
The Homescription is Elevate’s most comprehensive offering, combining full home warranty coverage with optional recurring maintenance services. Add-on services available through the Homescription include:
- Pest control: Regular treatments to manage common household pests
- Pool maintenance: Routine servicing for pool equipment and water systems
- Carpet cleaning: Scheduled deep cleaning services
- General home maintenance: Additional services tailored to the homeowner’s needs
The Homescription is fully customizable to the homeowner’s budget and specific service requirements, making it a flexible alternative to purchasing a warranty and maintenance services separately.
What Elevate Home Warranty Covers
Covered Systems and Appliances
Elevate Coverage Overview
| Category | Items Covered |
|---|---|
| HVAC Systems | Heating system, air conditioning, exhaust fans, boilers, ductwork |
| Plumbing | Pipes, toilets, faucets, valves, stoppages, sewage, sump pump |
| Electrical | Wiring, panels, switches, outlets, attic fans |
| Kitchen Appliances | Refrigerator, oven, cooktop, microwave, dishwasher, garbage disposal, trash compactor |
| Laundry | Washer and dryer (Elevated plan and above) |
| Water Heater | Standard and tankless water heaters (Elevated plan and above) |
| Garage | Garage door opener |
| Additional Services | Pest control, pool maintenance (Homescription add-ons) |
Exclusions and Limitations
Like all home warranty agreements, Elevate plans include standard exclusions. Items and conditions not covered typically include:
- Pre-existing defects or conditions present before the coverage start date
- Damage caused by improper installation, misuse, or negligence
- Cosmetic damage that does not affect the functional operation of a covered item
- Lightning damage, structural damage, or damage from external events
- Refrigerant recharging beyond set coverage limits
- Items specifically listed in the exclusions section of the service agreement
- Normal wear and tear items that have reached the end of their useful life
Coverage limits apply to some items. Reviewing the full service agreement before purchasing ensures no surprises at claims time.
Pricing and Service Fees
Monthly Premium and Plan Costs
Elevate Home Warranty plans start at $39.95 per month. The exact premium varies based on the plan level selected (Essential vs Elevated vs Homescription), the state of residence, and any optional add-on services included. There is no annual contract requirement, giving homeowners the flexibility to cancel at any time without a penalty.
A 90-day workmanship guarantee applies to all completed repairs, meaning if the same issue recurs within 90 days of a repair, Elevate will cover the follow-up service at no additional cost to the member.
Service Fee Per Claim
A service fee (also called a trade call fee or service call fee) applies each time a technician is dispatched to the home. Service fees vary by plan and are paid directly to the service provider at the time of the visit. Reviewing the service fee structure in the plan agreement before enrolling helps homeowners anticipate out-of-pocket costs alongside the monthly premium.
Homeowners who use the 24/7 assistance line regularly or file multiple claims per year should factor the per-claim service fee into their overall cost comparison against paying for repairs independently.
Service Request and Claims Process
How to File a Claim
Filing a service request with Elevate Home Warranty is straightforward and can be completed through the Elevate app, online portal, or by calling customer support at (801) 804-5132. The process works as follows:
- Submit the service request through the app or by phone, describing the issue and the item requiring repair
- Elevate reviews the claim and confirms coverage under the active plan
- A trusted local contractor is assigned to the service request
- The technician contacts the homeowner to schedule the inspection and repair
- The technician completes the repair or replacement and the homeowner pays the service fee directly
- Elevate covers the remaining approved cost of the repair or replacement up to the plan’s coverage limits
Claims Processing and Response Times
Elevate resolves service requests within an average of 4.7 business days. Emergency issues affecting habitability are typically prioritized for faster response. 86.4% of customers report satisfaction with the claims process, citing clear communication and reliable contractor quality as the most appreciated aspects of the service experience.
Elevate vs Other Home Warranty Companies
| Factor | Elevate | American Home Shield | Choice Home Warranty | First American |
|---|---|---|---|---|
| Starting Monthly Cost | From $39.95 | From ~$29/month | From ~$46/month | From ~$38/month |
| Annual Contract | No (cancel anytime) | Yes | Yes | Yes |
| App-Based Management | Yes | Yes | Limited | Limited |
| Maintenance Add-Ons | Yes (Homescription) | No | No | No |
| Workmanship Guarantee | 90 days | 30 days | 90 days | 30 days |
| Pre-existing Conditions | Not covered | Covered (unique benefit) | Not covered | Not covered |
| 24/7 Support | Yes | Yes | Yes | Yes |
Elevate’s key advantage over most competitors is its no-contract flexibility, stronger workmanship guarantee (90 days vs the industry standard of 30 days), and the Homescription model that bundles maintenance services with home warranty coverage. American Home Shield stands out for covering pre-existing conditions, which Elevate does not.
See also: Home Warranty America | Service Plus Home Warranty
Benefits of Choosing Elevate Home Warranty
Financial Savings
Homeowners covered by Elevate save an average of $1,200 annually on repair and replacement costs. Unexpected failures of HVAC systems, water heaters, appliances, and plumbing can result in repair bills of several hundred to several thousand dollars. A home warranty transforms these unpredictable costs into a manageable monthly premium, giving homeowners budget certainty.
Technology and App Features
The Elevate app allows members to submit claims, track service request status, review coverage details, and access 24/7 assistance without calling customer support. The app simplifies the entire home protection experience into a single platform and is available for both iOS and Android devices.
No Annual Contract
Elevate does not require an annual contract, which is unusual in the home warranty industry. Most competitors lock homeowners into 12-month agreements with cancellation fees. Elevate’s month-to-month flexibility gives members the ability to cancel at any time, reducing the commitment risk for new customers.
Trusted Local Contractors
All service requests are fulfilled through Elevate’s network of vetted local contractors. Members do not need to source or vet their own repair technicians, which eliminates the time and uncertainty of finding a qualified service provider in an emergency.
Customer Reviews and Testimonials
Elevate Home Warranty has received positive testimonials from members including Carolyn Taylor, Josi Kilpack, Kim Marsaw, and Gamboa Properties, LLC. Recurring themes in positive reviews include satisfaction with the claims process, the quality of assigned contractors, the savings delivered relative to plan costs, and the convenience of the app for managing service requests.
86.4% of customers report satisfaction with Elevate’s claims handling, and the 4.7-business-day average resolution time reflects consistent responsiveness. Areas where improvement is noted include coverage limits for specific items and the service fee structure for households that file multiple claims in a single year.
Frequently Asked Questions
What does Elevate Home Warranty cover?
Elevate covers major home systems (HVAC, plumbing, electrical) and appliances (refrigerator, oven, dishwasher, washer, dryer, water heater) depending on the plan selected. The Homescription bundle adds optional maintenance services such as pest control, pool maintenance, and carpet cleaning.
How much does Elevate Home Warranty cost?
Plans start at $39.95 per month. The final premium depends on the plan tier, state of residence, and any optional add-on services. A service fee applies per technician visit. There is no annual contract and no cancellation penalty.
How do I file a claim with Elevate?
Claims can be submitted through the Elevate app, the online member portal, or by calling (801) 804-5132. After confirming coverage, Elevate assigns a local contractor who contacts the homeowner to schedule the inspection and repair.
Does Elevate cover pre-existing conditions?
No. Like most home warranty agreements, Elevate does not cover pre-existing defects or conditions that existed before the coverage start date. A review of the service agreement’s exclusions list before purchasing is recommended.
Is coverage transferable when selling a home?
Yes. Elevate Home Warranty coverage is transferable to a new homeowner when a home is sold, which can be a useful selling point and provide the buyer with immediate protection after closing.
Are there exclusions in Elevate’s plans?
Yes. Common exclusions include pre-existing defects, improper installation damage, cosmetic damage, lightning damage, and items explicitly listed in the service agreement exclusions. Coverage limits also apply to some items such as refrigerant recharging. Reviewing the full agreement before purchasing ensures coverage aligns with your specific protection needs.
